Pine Belt Subaru

Great experience Hate the idea of car shopping but at Pine Belt I felt right at home. Jim Pfister was very patient with all my questions, Eric Cenname couldn't have be Hate the idea of car shopping but at Pine Belt I felt right at home. Jim Pfister was very patient with all my questions, Eric Cenname couldn't have been more helpful, and Scott Cersosimo was very professional and knowledgable. I would definitely recommend Pine Belt to family and friends. More

Hopkins Subaru Outback purchase Our experience with Pine Belt was extremely positive and we definitely would recommend them to our friends, and buy from them again in the future. Ma Our experience with Pine Belt was extremely positive and we definitely would recommend them to our friends, and buy from them again in the future. Matt Mazza was great to work with, and spent a lot of time going over the features of the car. It was great to work with a dealership seems to have integrity and once the deal was struck, the numbers and terms were solid. Picking up the car and finalizing the paperwork was faster than most other dealers we have dealt with - it was a pleasure not to kill an entire day finalizing the deal. More

SCAM. AVOID Their only goal is to get you to their office. DO NOT waste your time. Do NOT fall for their false advertisements on their website. On the website Their only goal is to get you to their office. DO NOT waste your time. Do NOT fall for their false advertisements on their website. On the website they say $2000 down, when you go to the office it becomes $4000. I got really excited when I first hear the deal. Disappointed. More

good deal... bad follow-through Update 4/27 - original review below... Part of the paperwork process was discussed before the sale was agreed upon... that my wife (who resides at Update 4/27 - original review below... Part of the paperwork process was discussed before the sale was agreed upon... that my wife (who resides at a different address, and has her own separate insurance, would be the person the title and registration would be made out to. This was gone over with the team at PBS ad nauseam, to which myself, my wife and my in-laws were guaranteed it would get filed properly. Car gets insured fine, however when the paperwork was picked up at PBS my name is to whom the car was titled and registered to... thus causing a rather major annoyance. I have now waited and still have not had confirmation that the paperwork is done/fixed, am told WE have to pay for the error. The point of contact/person who filed the paperwork also keeps calling in regards to the wrong people/incident. If this gets resolved in the next day or so, I might consider ever doing business here again, I am just tired of this area's dealerships dropping the ball on paperwork. thankfully thus far my identity hasn't been stolen like it was at LG a few years ago. ------------------ I recently went with my wife's parents looking for a new Forester. After having been to several dealerships, Pine Belt actually had the trim and color my mother in law was searching for. We were approached by Ed (Edgardo Pagan). Ed provided a great test drive and actually knew a lot about the vehicles. His demeanor, as well as the rest of the staff's attitude put myself and my parents more at-ease. We decided against putting a deposit down, even after being offered to take an extended test drive (have the car over night), due to wanting to ensure finances were good for the price of the car. We came back about five days later, finding that the car my MIL wanted, had been sold a day or two before. Here's where the good experience comes in... After having several horrible experiences in the past with bait-and-switch tactics from a certain other big name here in NJ - I was just expecting to do a dealer swap (i had found cars nearby that would have worked). However, Ed and Robert took an interest in making a deal on an upgrade... going from a base 2.5i to the premium (in the particular color the MIL was looking for). I was hesitant, as they were not really looking for all the technology in that trim... but I had thought to print out truecar data on both the base and the premium model. After a little back and forth (nothing painful at all) Robert came back with a shockingly great deal on the premium car, and I was shocked to see it was well below the estimate that truecar even offered in NJ,DE, and PA lots... After a few small discussions with my in-laws we decided that it was a far better deal, and one that could not be passed up. My wife's parents LOVE the car - which says a lot since my wife's father has always been an american car person, specifically ford... and loves the car the longer he owns it, between the technology/safety/ride comfort he's now a huge fan. I am personally a big fan of how PB's staff here treats customers, Ed is a true PLEASURE to work with, and even my least favorite people on the lot - finance and sales managers... were INCREDIBLY helpful and honestly nice. This was pretty much the first time that the true car sheets were put away within minutes, and certainly the first time that I was not inclined to get up and walk out (helped or directly purchased 4 new cars in the past 3 years for various family). The finances and contacts were handled by Bill, another amazingly friendly and no-pressure team member. Looking forward to doing more business with these guys in the future. TL/DR (too long-didn't read) Found the color and trim the wife's parents wanted, it got sold because we didn't put a deposit down. Ended up with far more car than expected, for less than we could have hoped, and ended up meeting some of the nicest sales and finance i've delt with. Car is great, parents are in love with the car... and I didn't feel like jumping in front of a train or bathing in bleach for once after dealing with a sales guy. More

PLEASANT EXPERIENCE! I picked my sales consultant Matt Mazza based on the numerous positive comments on this website. I had a nice conversation with Matt on the phone tell I picked my sales consultant Matt Mazza based on the numerous positive comments on this website. I had a nice conversation with Matt on the phone telling him about the type of new Legacy I was interested in. I told him about the internet price I received from the dealership and told me to bring it in and they would honor it. He was friendly and informative over the phone and made me feel at ease. Living 30 miles away I took a chance and met Matt yesterday along with my wife as per our appt. made over the phone. Matt was prepared for our visit and had the vehicle in front of the dealership waiting for our test drive. I appreciated this and being it was a Sat. they were very busy. Matt took the time to explain all the features on our test drive and never rushed us. I was very impressed by his knowledge and he knew the exact car I wanted. He honored the very low internet price and we came to an agreeable price on my 5 year old Legacy trade in making the deal possible. Matt never pressured us to buy the vehicle which we truly appreciated. I would definitely recommend Matt and this dealership, it was worth the trip! Sincerely, Larry S. More

purchase new car We were looking for certain options in the car that we wanted, they went out of their way to find what we wanted and keep it in the cost range we cou We were looking for certain options in the car that we wanted, they went out of their way to find what we wanted and keep it in the cost range we could afford. More

Customer Service Focused I recently bought a new Subaru Legacy from Pine Belt and will definitely return for my next purchase. Jim Pfister my sales associate was a pleasure t I recently bought a new Subaru Legacy from Pine Belt and will definitely return for my next purchase. Jim Pfister my sales associate was a pleasure to deal with and very knowledgeable about the Subaru Brand. I never felt pressured to purchase the vehicle, which made this experience enjoyable. Scott Cersosimo handled all the paperwork and financing. It was such a smooth and effortless process that can definitely be attributed to his positivity and care for the customer. After purchasing the car, I did have a small issue that was immediately handled by the General Manager Jamie Palazzo. It was refreshing to see a manager who cared for the customer experience and took pride in his work. He listened to the issue at hand and took the necessary steps to insure I was happy and that the issue was resolved. This care was reflected throughout his entire staff at Pine Belt. What a pleasant experience! More