Pilson Auto Center
Mattoon, IL
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336 Reviews of Pilson Auto Center
Great dealership My husband and I bought a 2013 Chrysler town & country van from Kristy Goeckner at Pilson Auto. Kristy is an amazing saleslady and very professional. My husband and I bought a 2013 Chrysler town & country van from Kristy Goeckner at Pilson Auto. Kristy is an amazing saleslady and very professional. When we buy our next vehicle we will be sure to go to Pilson's and ask for Kristy Goeckner to help us. Love my Van!! More
Kristy Goeckner is our go-to sales associate at Pilson's My husband and I have purchased four cars from Kristy over the last four years: Jeep Liberty, Dodge Caliber, Jeep Patriot, and a Ford Escape. We My husband and I have purchased four cars from Kristy over the last four years: Jeep Liberty, Dodge Caliber, Jeep Patriot, and a Ford Escape. We always go back to Kristy, because she takes the time to understand what we want, what we really need, and what our budget is. We have purchased both new and used cars from her. She treats us with respect regardless of how much we are spending or if we're buying new or used vehicles. My husband and I don't like to go back and forth with sales associates regarding price. For us, this takes all the fun out of buying a new car. It is nice that we can go straight to Kristy, tell her our maximum budget, and she finds us a great deal. It's as simple as that, and that is what we like about shopping with Kristy at Pilson's. I recommend Kristy to my friends and family, because she is easy going. She doesn't make her customers feel pressured. We will continue to purchase from her for years to come. More
Amazing experience My vehicle broke down and my credit was not perfect. I have been to four other places before I went to Pilson and had no luck. I was greeted with a f My vehicle broke down and my credit was not perfect. I have been to four other places before I went to Pilson and had no luck. I was greeted with a friendly smile from the staff and they were very helpful. From the time I started my encounter with Pilson to the time I left their lot with a vehicle they were very kind and helpful. I was also impressed because they followed up to see how I was doing with my new car. Their customer service skills were exceptional. More
Had a great experience I've bought my last 3 trucks there. I highly recommend them. Jamie Pilson is a real stand up guy that takes great care of his customers needs. I also I've bought my last 3 trucks there. I highly recommend them. Jamie Pilson is a real stand up guy that takes great care of his customers needs. I also had great service and help from Christy Jason Rodger and Heather I will most definitely buy my next vehicle there. Also they have a very helpful service dept. More
Buying a new Jeep First of all Heather Black is an amazing person to work with !!!! She help and guided me thru every turn and bump we had just trying to set up an appo First of all Heather Black is an amazing person to work with !!!! She help and guided me thru every turn and bump we had just trying to set up an appointment to get me to the dealership. Thanks Heather !!!!! Quentin Hanley is a valued employee as well, He will work for you and stay alongside until every question is answered. He strives to help you in the buying process in all aspects. Thanks Quentin !!!!! The Pilson group as a whole was a fantastic venture for me. If ya ever get a chance to meet Jamie Pilson,,Please do. I met and watched that guy treat people with the upmost respect and attention we all deserve...... Thanks Again to Jamie and the whole Pilson Team !!!!! I will be back...... More
Horrible experience I had a horrible experience as a first time car buyer at Pilson's and I will never go back there again. They have messed up on our paperwork twice and I had a horrible experience as a first time car buyer at Pilson's and I will never go back there again. They have messed up on our paperwork twice and asked us to make the 40mi trip to fix it. I referred a friend and she gave them my name and # and they told me they could do nothing for me since she did not work with the same agent as I. They also told me they had a spare key for me and sent me one that was the wrong make and model and then 40 days after owning my car I finally got the correct key. To sum it up, although the car itself I am happy with I felt as though the process was never-ending and they weren't very professional and the customer service was lacking. More