Piazza Honda of Springfield - Service Center

GREAT EXPERIENCE Everything was great from the moment I called to make the appointment right up to the day of service and the service it self. Very efficient start to Everything was great from the moment I called to make the appointment right up to the day of service and the service it self. Very efficient start to finish. More

Service adviser was courteous. New CR-V had bad battery and it was replaced without any charge. However, car was not finished same day to install top rails adviser was courteous. New CR-V had bad battery and it was replaced without any charge. However, car was not finished same day to install top rails and Zurich Shield application as promised. More

Express service Once I figured out how to use express service, after calling, it was very efficient and quick. The service person at the desk was very friendly and he Once I figured out how to use express service, after calling, it was very efficient and quick. The service person at the desk was very friendly and helpful More

Oil change and more The Express Service Department at Piazza Honda-Springfield is very friendly, professional an efficient. I went I for a routine oil changed and the tec The Express Service Department at Piazza Honda-Springfield is very friendly, professional an efficient. I went I for a routine oil changed and the techs discovered my battery was low on power. It was under warranty and replaced at no charged. Additionally, the differential fluid needed to be changed. I am grateful for the attention my car received when I thought I only needed an oil change. Thanks Express Service Department!!! More

Why have appointments if you can’t get the work done? I had a recall notice and called to make an appointment for service. Piazza said they couldn’t fit me in for a week. I made the appointment and came I had a recall notice and called to make an appointment for service. Piazza said they couldn’t fit me in for a week. I made the appointment and came in at 9:30. Was told it would be done by 11:30. Came back to pick up the car and had to wait an hour. I thought they’d at least vacuum out my car, like Ford or Subaru dealerships do, but they didn’t. I just bought this Honda 8 months ago, but so far I’m not impressed with the service More

Inspection and oil change All employees I dealt with including the driver who dropped me off at the office were pleasant and efficient. All the services I needed on my car we All employees I dealt with including the driver who dropped me off at the office were pleasant and efficient. All the services I needed on my car were taken car of. More

Tires alignment inspection and omissions oil change approximately three hour wait and over $700 They should automatically give you a coupon for a free oil change or at least a car wash when you spend t approximately three hour wait and over $700 They should automatically give you a coupon for a free oil change or at least a car wash when you spend that kind of money More

Excellent service and Service Advisor I am a repeat customer to Piazza Honda Springfield. I appreciate the prompt, professional and courteous manner that I experience each time at this I am a repeat customer to Piazza Honda Springfield. I appreciate the prompt, professional and courteous manner that I experience each time at this Service Center. It is clear that from the entrance to the exist that Piazza Honda puts customers comfort and service first. My Service Advisor, Mr. Nicholas Diamanti was very personable, efficient and made sure that all my concerns were addressed in a pleasant and efficient manner. I would highly recommend this service center and look forward to future Car Service as this location. Thank you Very satisfied customer. More

Efficient & courteous I think the 2 words that I originally entered said it all. But now I have seven more words to enter. I’m out of superlatives I think the 2 words that I originally entered said it all. But now I have seven more words to enter. I’m out of superlatives More

Airbag recall Made appointment via phone & was told would need to leave car as could take up to half a day. My appointment was not on the list when I got there bu Made appointment via phone & was told would need to leave car as could take up to half a day. My appointment was not on the list when I got there but Bill took care of everything. I was unable to get a ride, so needed to wait. Bill said it would take only 1 to 2 hours. I told him when I had my car there in August for a simple & routine inspection & oil change, it took over 3 hours & it didn't seem to matter what time my appointment was. Anyway, Bill said he would take care of things this time & he did. My car had the airbag replaced & was finished in less than 1 hour. Let's hope I can get this good of service when I come back for my next inspection. More