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Piazza Honda of Springfield - Service Center
Springfield, PA
981 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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981 Reviews of Piazza Honda of Springfield - Service Center
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March 23, 2019
The worst experience The whole repair took 32 days which exceed the rent coverage provided by insurance. I was calling the shop everyday left and right, they would tell me The whole repair took 32 days which exceed the rent coverage provided by insurance. I was calling the shop everyday left and right, they would tell me it would be ready tomorrow then nothing, and never gave me a straight answer.there were many times that no one answered the phone! Days went by, they finally told me the car is ready for pick up when I called them, no one called me! I was very excited to get my car back, when I got in, I was shocked! My Acura RDX was so filthy, dust, dirt and finger prints / black prints all over my leather seats, I was so upset and went inside to talk to the body shop manager Paul, he didn’t believe me and went to my car with me. After seeing how bad it was, he said if I had a few mins, he would asked his guys to clean up immediately. After waiting for 30 mins or so, Paul finally drove the car out and I saw it was some what wiped down but there were still dusts/dirt in some areas such as cup holders and the gap of the seats. At this point, I couldn’t wait until longer because I had to leave for work. Paul did apologize but the whole thing was not acceptable. I will definitely not return to this place ever. You definitely lost me as a customer. More
by Kristinaji
Verified CustomerEmployees Worked With
Paul, John, Cathy
March 23, 2019
So easy to deal with! They made me feel like I was the most important customer they have. They kept me up dated on what was going on and why. It was great. They made me feel like I was the most important customer they have. They kept me up dated on what was going on and why. It was great. More
by Kraiza17
March 22, 2019
Painless Went in for a recall service to my vehicle. They did an overall inspection. The service was done efficiently and they fixed a minor issue I had with m Went in for a recall service to my vehicle. They did an overall inspection. The service was done efficiently and they fixed a minor issue I had with my vehicle. More
by WHEELST8
Employees Worked With
March 22, 2019
Great Service Service was quick and very very professional. They took care of my car right away and was not late on the scheduled appointment with me. Very happy! Service was quick and very very professional. They took care of my car right away and was not late on the scheduled appointment with me. Very happy! More
by ajwdclcampo
Employees Worked With
March 22, 2019
They got my problem solved. They .got me right back and problem solved. My 2rd row would not slide up on the drivers side. Could not figure out why. So the service manager steppe They .got me right back and problem solved. My 2rd row would not slide up on the drivers side. Could not figure out why. So the service manager stepped up and made sure it got fixed. More
by LINDYTRAVIS36
Employees Worked With
David Carson
March 22, 2019
Everyone was so polite employee open doors Everyone was polite. Employees opens doors coming and going. Smiles .we had appointment they took me right away bathroom was very clean . They did th Everyone was polite. Employees opens doors coming and going. Smiles .we had appointment they took me right away bathroom was very clean . They did the work reasonable time. I didn’t feel I was in a garage waiting room More
by CCAPS1
Employees Worked With
March 20, 2019
? Service/Parts/recommended services that does not need to f My alternator was replaced by Honda in April 2018. Well my Alternator just went again. Do I'm guessing they gave me a used Alternator. Then on my rece My alternator was replaced by Honda in April 2018. Well my Alternator just went again. Do I'm guessing they gave me a used Alternator. Then on my receipt it said my battery is 5yrs old.. Well Honda replaced my battery and it was less than 3 years old!!!!I took my car there for a noise I was hearing in the steering and they told me it was the steering power pump.. I asked if you can tell that by putting it on a machine or something they said no and the cost would be 1000$ I also took it to another auto shop who also said I needed to have steering pump replaced and in the same day took it to AAA. well I guess the guy felt sorry for me because I left the 2 estimates in the car.. He told me if there is something wrong with the steering pump it does not need to be replaced anytime soon.. There was never any fluid leaking from the car as what I was told to look for and within a day or so from taking it to AAA the sound went away and had been there for a few weeks and here it is 6 months later and no issues!!!I will never use Piazza Honda Springfield again!!! I bought my car there and went there for every service I needed , recommended, and so on!! More
by Cn215594$
Employees Worked With
March 18, 2019
Vehicle Inspection The staff were very professional and proficient. I have never had a problem with service. Inspection was done and completed in a timely manner. Kee The staff were very professional and proficient. I have never had a problem with service. Inspection was done and completed in a timely manner. Keep up the good work. Thank you, Sonya Mouzon More
by LEOSONY2
March 18, 2019
No appointment I had realized that I had missed my annual inspection for my CRV and I didn’t have an appointment but I called Honda and explained my issue to the ser I had realized that I had missed my annual inspection for my CRV and I didn’t have an appointment but I called Honda and explained my issue to the service representative and he suggested that I leave the car and they would try and fit my inspection in, that was Thursday and Friday before noon I received a call from Honda saying my car was ready for pickup! I truly appreciate the time and effort that was demonstrated by the Honda representatives to resolve my issue. Thanks again! More
by BENSONE1
Employees Worked With
March 18, 2019
Short Wait Time Express Service Concerned I had an issue with my tire and since I purchased the Sentinel warranty when I bought my CRV I went to my Honda Dealer. The service was fast Concerned I had an issue with my tire and since I purchased the Sentinel warranty when I bought my CRV I went to my Honda Dealer. The service was fast and the service writer efficient and pleasant. My tire had a nail that was promptly repaired and I was on my way in about 35 minutes. More
by Honda Fan
