Piazza Honda of Springfield - Service Center

During these extraordinary times I found that Piazza's Express Service staff and mechanics were going out of their way to be helpful, accommodating and professional, they're a great team! Express Service staff and mechanics were going out of their way to be helpful, accommodating and professional, they're a great team! More

I dropped my 2014 Accord off because it was having problems starting up. It's on it's third battery with under 70k miles and I was suspicious that the problem was how the battery is connected, not the problems starting up. It's on it's third battery with under 70k miles and I was suspicious that the problem was how the battery is connected, not the battery itself. The technicians at Piazza Springfield found the problematic battery terminal and corrected it without any charge. I wonder if this is because they installed the previous two batteries and this was due to the installation? Not sure, but I was happy to hear it was at no expense to me. They also took care of driveshaft Recall that was issued just days before (I hadn't even received the recall notice in the mail yet). They communicated the issues clearly and performed the work in a timely manner. Overall the experience was very positive. When I picked up the car I asked for the 4 digit security code because the system kept resetting and requesting the code. Tonya said the 2014 does not have a code. I was adamant that the car kept requesting it so I'd like to have it. Tonya assured me this was not the case and gave me her business card and told me to contact her directly if I have this issue again. More

On Monday, Dec. 14, 2020 I was at Honda for inspection . I thank Todd for handling whatever was needed for my car. I TRULY APPRECIATE HIS courtesy and professional attitude in taking care of what was needed I thank Todd for handling whatever was needed for my car. I TRULY APPRECIATE HIS courtesy and professional attitude in taking care of what was needed for my car and arranging transportation for me. Thanks over &over again. More

Very disappointed during this visit. Too many issues to outline here. Discount not applied, mixed me up with another customer, did not reset oil life. outline here. Discount not applied, mixed me up with another customer, did not reset oil life. More

I would never trust any one with my car than with u all u are the best in your profession and they are lucky to have you working at Honda love you guys are the best in your profession and they are lucky to have you working at Honda love you guys More

Set up an appointment with Mike DiSalvo for an oil change and to have a tire checked. I always call Mike when my car needs any kind of work. Left car at express and had Gary who was very helpful. I was in a and to have a tire checked. I always call Mike when my car needs any kind of work. Left car at express and had Gary who was very helpful. I was in and out in no time. Great customer service. More

We went for service at Piazza Honda of Springfield for the first time and it was great. Will return for sure in the future. Did not buy the car here, but will in the future based on the service. the first time and it was great. Will return for sure in the future. Did not buy the car here, but will in the future based on the service. More

Ty Stan,Mike,Jonathon and George the tech in for express service the other day and another job well done. KEEP UP THE GOOD WORK service the other day and another job well done. KEEP UP THE GOOD WORK More

Routine maintenance but the express service is great oil change & tire rotate done is a flash.........I like the quick service. I don't take my Honda HRV any where else for service. change & tire rotate done is a flash.........I like the quick service. I don't take my Honda HRV any where else for service. More

I had George help me on 10/16/2020. He works in the Express Service department. I needed to have my oil changed. He found I needed brake work done. Even though the bays were full he made it happen bec Express Service department. I needed to have my oil changed. He found I needed brake work done. Even though the bays were full he made it happen because I needed the car the following day early in the morning. He saved me money, was honest and frank about what had to get done, a true professional and a pleasure to work with. I would work with him anytime . More