Piazza Honda of Springfield - Service Center

Problem not resolved Hear a noise behind dash, car was in service 2 days, service tech thought issue was found & resolved. Picked up car 11/30 - drove about a block.... No Hear a noise behind dash, car was in service 2 days, service tech thought issue was found & resolved. Picked up car 11/30 - drove about a block.... Noise is still there as well as a new noise. 2019 Civic, bought in February, only has 3300 miles. Should not be making noises so soon. Will be returning car when they can accommodate me. More

Always a great experience!! I always have a great experience with Piazza! I refer them to anyone I know that's looking to by a car or for car service/repair. I always have a great experience with Piazza! I refer them to anyone I know that's looking to by a car or for car service/repair. More

Prompt and Courteous Service is easy to schedule and appointment given. Work was done expertly and promptly. Everyone who you come into contact with is extremely friendly Service is easy to schedule and appointment given. Work was done expertly and promptly. Everyone who you come into contact with is extremely friendly and courteous. Wouldn’t go anywhere else for service. This on top of a great sales team to purchase a car from. More

Assistant Service Manager Jacob was kind and professional as he answered all my Honda Odyssey related questions. I appreciated his thoughtfulness and patience as he explained several things including why min as he answered all my Honda Odyssey related questions. I appreciated his thoughtfulness and patience as he explained several things including why mini van tires tend to be replaced at 30,000 miles (due to heaviness of the car). In this day and age where customer service is practically non-existent, it is refreshing when someone actually cares about the customer and doing their job right. Thank you! More

Great service It was my first time to this particular Honda dealership’s service center and I was very satisfied. The staff were all very helpful and I felt the wo It was my first time to this particular Honda dealership’s service center and I was very satisfied. The staff were all very helpful and I felt the work done on my car was thorough and professional. I plan to return for future service needs. More

Dead battery diagnosis and replacement purchase The team was polite and helpful from the tome I dropped the vehicle through pickup. The estimated cost of the work that was done was off by about $100 The team was polite and helpful from the tome I dropped the vehicle through pickup. The estimated cost of the work that was done was off by about $100 which was disappointing. More

Pleasant. Professional. Always informative They are very knowledgeable . informative, very pleasant atmosphere. Good coffee, Wi-Fi available, Always liked their service, that is why I keep patr They are very knowledgeable . informative, very pleasant atmosphere. Good coffee, Wi-Fi available, Always liked their service, that is why I keep patronagising the dealership. More

Disappointed First of all, I had a hard time scheduling an appointment for the service I wanted online so I called Honda to make it instead, I didn’t have much bet First of all, I had a hard time scheduling an appointment for the service I wanted online so I called Honda to make it instead, I didn’t have much better luck with calling so I physically went into Honda 1-2 weeks before my appointment to schedule the service. when I arrived day of appointment, I was told my service (break light replacement, 2 new tires and a new hub cap) would take most likely 1-1.5 hours, 2 hours MAX. So I decided to wait at Honda. 2 hours go by, no update. I go to speak to a service agent at the 2 hour mark to ask for an update on why this would be taking so long. The service agent didn’t really know who I was and couldn’t provide me an update then and there. I saw him going back and forth looking for paperwork, anything to figure out who I was. The agent took 5-10 min to get me a response or reasoning why. I’m almost confident Honda put my paperwork aside and completely forgot about my car. He “blamed it” on the guy who helped me check-in (prior to him who had already left for the night). The excuse was that the car in front of me must have taken a while (I saw plenty of other folks come and go from the waiting room) and at this time it would be another hour! It was already 7pm and I left work an hour early to make my 5pm appointment time. So ultimately I waited 2 hours for nothing. At this point the service agent offered me a rental car for the time being so I could pick up my car later but by the time I would have had the rental car, it would have been close to 8pm anyway. The agent “tried” to sympathize with me but it didn’t seem genuine and he did not understand my frustrations. I decided to not get any of the work done by Honda after this customer service experience and I’m honestly not sure I’ll ever go back for service there again. More

Very unsatisfied with my 2018 Honda FIT maintenance We took our 2018 FIT to Piazza Honda of Springfield to fix our car - At only approx 17,000 miles the instrument panel lite up light a Christmas tree We took our 2018 FIT to Piazza Honda of Springfield to fix our car - At only approx 17,000 miles the instrument panel lite up light a Christmas tree with every warning light and several system failures displayed.. We waited 3 1/2 hours to have the mechanic troubleshoot the car. We were told the fuel injector in #2 cylinder was bad. We had to leave the car overnight because they did not have the required parts in stock to fix the car. At 4:28 PM the next day it was ready to be picked up. An hour after we picked up our car, not only did we have the same problems will had additional warnings. This was a very upsetting situation. The next day we returned the vehicle back to the service center, our service adviser DAWN defused our angry but trying to make things right - She was very understanding and apologetic about our horrible experience. We don't understand how this car was not fixed right the first time - Our car is now sitting in their service department. More

Express service for oil change The staff was pleasant and very helpful for my oil change. They called me when it was done and it was very easy to pay and pick up the vehicle. The staff was pleasant and very helpful for my oil change. They called me when it was done and it was very easy to pay and pick up the vehicle. More