Piazza Honda of Springfield - Service Center

Michael DiSalvo - Service Apointment I had my car inspected and the service advisor Mike DiSalvo is always very friendly and knowledgeable. He called me to go over everything before the i I had my car inspected and the service advisor Mike DiSalvo is always very friendly and knowledgeable. He called me to go over everything before the inspection. I took advantage of the valet pick up and drop off at your home which they are offering due to the COVID 19. Those employees took all precautions when taking the car and returning it again very friendly. Amazing service! Thank you to Mike and staff. More

I bought the tire insurance when I purchased my crv. I got a flat on Monday and called the service department. They told me to bring it up and they’d take care of it. They told me it’d be an hour to 1.5 h got a flat on Monday and called the service department. They told me to bring it up and they’d take care of it. They told me it’d be an hour to 1.5 hours. It was done in 30mins. Great customer service again from these guys. More

The service department is very professional, friendly and took time to explain everything in a manner that you can understand. Never had any problems when I take my car to be service. Thank you for all you d took time to explain everything in a manner that you can understand. Never had any problems when I take my car to be service. Thank you for all you do. More

Stanley and Tanya were very professional, organized and polite. The time spent at the facility was less than I thought. The facility was very clean with the correct seating blocked off due to covid 19. Th polite. The time spent at the facility was less than I thought. The facility was very clean with the correct seating blocked off due to covid 19. Thank you More

If you could give someone a 0 rating on DealerRater, Stanley C (Stan) would deserve a 0 rating. His customer service, bedside manner and ability to manage a proficient, customer-focused service staff is Stanley C (Stan) would deserve a 0 rating. His customer service, bedside manner and ability to manage a proficient, customer-focused service staff is disappointing and lack luster. It causes warrant to Honda Corporate to investigate their service staff. Stan does not follow through with open claims that he promises to investigate. I experienced an issue where his technicians caused damage to my vehicle during maintenance and I opened a claim and never heard a word from him again. He was banking on me forgetting about it, which is unethical. Stan’s service technicians are, without a doubt, inexperienced with Honda vehicles and have no training when it comes it customer service - which isn’t a surprise because Stan is at the helm. Do not deal with Stanley C (Stan). You will be dealing with an unethical person who doesn’t value customers and acts in self-interest. More

Great fast service and taking care of customers With the latest issues, I appreciate Piazza Honda being open and being able to provide the routine service. The crew and staff were very aware of kee With the latest issues, I appreciate Piazza Honda being open and being able to provide the routine service. The crew and staff were very aware of keeping the area clean. More

Excellent Customer Advisor Maria D'Annunzio was very frendly and helpful in getting my car serviced. She was helpful in answering any question I had regarding use of service cou Maria D'Annunzio was very frendly and helpful in getting my car serviced. She was helpful in answering any question I had regarding use of service coupons from other Honda dealers. More

Car issues are always a drag, Piazza makes it smooth with their wonderful service. Not much else needs to be said.... they will continue to have my business their wonderful service. Not much else needs to be said.... they will continue to have my business More

Service appointment Maria went out of her way to provide recommendations on repairs to my wife’s car Specifically she emailed recommended tire pricing specifically for h Maria went out of her way to provide recommendations on repairs to my wife’s car Specifically she emailed recommended tire pricing specifically for her car More

Excellent experience I had but forgot use my coupons when I got my car inspected as had 10% off when over 100 bucks and coupon for free oil change ugh as would been more savings I got my car inspected as had 10% off when over 100 bucks and coupon for free oil change ugh as would been more savings More