Piazza Acura of West Chester - Service Center

My experience with everyone in the service department is that they are friendly, helpful, efficient and professional. I have always had a good experience getting my car serviced here. that they are friendly, helpful, efficient and professional. I have always had a good experience getting my car serviced here. More

The service department is always easy to work with. They are always friendly and polite and make it simple. Megan, in particulars always helpful. Thank you are always friendly and polite and make it simple. Megan, in particulars always helpful. Thank you More

I have been coming to Piazza Acura for service for a couple of years. They have done great work and have been pretty reasonable as far as prices. They were kind enough to replace my headlight lenses whi couple of years. They have done great work and have been pretty reasonable as far as prices. They were kind enough to replace my headlight lenses which strangely had delaminated inside. Even though the car wasn't technically under warranty for the part, they recognized that it shouldn't have happened and covered it for me. I will most likely always own Acura's and be coming to Piazza as long as I live in the area. Megan is amazing. She is always friendly and efficient!! More

oil change and fitment of customer supplied brake pads The oil change was performed and I was provided a loaner. The brake pads that I supplied were an incorrect fit from the supplier. Darren provided phot The oil change was performed and I was provided a loaner. The brake pads that I supplied were an incorrect fit from the supplier. Darren provided photos and information for the aftermarket supplier, so I expect we'll get everything fixed once the supplier provides the correct parts. The service from Piazza Acura for my NSX has been excellent. More

Very professional staff, clean atmosphere and customer service is their main concern. Simple acts of ki dness are hard to find after the sale is made, however at Piazza it does not matter. If you are gett service is their main concern. Simple acts of ki dness are hard to find after the sale is made, however at Piazza it does not matter. If you are getting service performed they treat you right. Some places only treat you special if you're buying a car. Not here, they value you no matter what you need- sale or service. More

I appreciated the service. They were informative and had the vehicle ready as promised. In addition, my vehicle was sanitized after the service. I will consider this dealership again if needed. Thanks. the vehicle ready as promised. In addition, my vehicle was sanitized after the service. I will consider this dealership again if needed. Thanks. More

Service communication confusion Was told I needed brakes and when I was called after the work was completed I was told I did not need brakes. Two very different stories. On my setup Was told I needed brakes and when I was called after the work was completed I was told I did not need brakes. Two very different stories. On my setup call for the service appointment, it was suggested that I have the brake service done (fluids flushed). We almost hung up but I stayed on to ask more questions and then I was told that I already had that service done last year. I’m out of warranty now so no reason to make the drive out here anymore. More

Staff was very nice. It was at the start of covid 19, and every one was figuring out how to handle it. Many people were on edge but the staff handled it very well. every one was figuring out how to handle it. Many people were on edge but the staff handled it very well. More

John D and Stuart F are caring, courteous and professional. I am always able to reserve a clean courtesy car if needed, free of charge. professional. I am always able to reserve a clean courtesy car if needed, free of charge. More

I have not had any specific reason other than scheduled maintenance done. I have been kept informed throughout my time in the waiting room as to the progress of my maintenance. I also enjoy the stocked sna maintenance done. I have been kept informed throughout my time in the waiting room as to the progress of my maintenance. I also enjoy the stocked snack area. More