Piazza Acura of West Chester

I have been with this dealership for more than 8 years. The staff has always been informative and engaging. The sales team continues to be knowledgeable and able to make the buying process smoothly. The staff has always been informative and engaging. The sales team continues to be knowledgeable and able to make the buying process smoothly. More

Very helpful and responsive to individual needs of customer. Answered questions immediately even after purchase customer. Answered questions immediately even after purchase More

Had a great experience fun real nice people the best car buying experience I have ever had thanks buying experience I have ever had thanks More

After I had my Acura for a little while I came to realize how little time the salesman gave to explain the nuances of the car. how little time the salesman gave to explain the nuances of the car. More

We have leased/purchased 6 vehicles with Piazza Acura and each experience has been exceptional. each experience has been exceptional. More

Best salesperson and dealership I have ever dealt with. Customer service is excellent! Friendly, courteous and got a great deal on RDX. My first Acura. Love the car. Customer service is excellent! Friendly, courteous and got a great deal on RDX. My first Acura. Love the car. More

Mark is the best! Second car I’ve bought from him. He is very helpful ,explains all, is fair and easy to work with ! I really enjoy buying cars from him he makes the Second car I’ve bought from him. He is very helpful ,explains all, is fair and easy to work with ! I really enjoy buying cars from him he makes the process easy! More

Friendly and knowledgeable people who listened and went above and beyond. Terrific prices and deals. above and beyond. Terrific prices and deals. More

Extremely disappointed with the customer service from upper management at this dealership. I was interested in the preowned 2024 Integra with 5367 miles (Stock F24N40) and worked closely with Mark (who w upper management at this dealership. I was interested in the preowned 2024 Integra with 5367 miles (Stock F24N40) and worked closely with Mark (who was great). This car was advertised as certified preowned as it was one of their loaners, has a dent in the right side of the trunk with road rash on the rear passenger wheel. Initially under review of the vehicle the sales rep let me know that there was absolutely no movement available on the price of $33,998 because they would be able to remove the dent and repair the wheel damage. Before finalizing the purchase i wanted a body shop to review the car to ensure these repairs could be done via PDR and confirm there was no other work done to the car that I could not see. Fortunately I have access to these resources so a body shop professional came with me to look over the vehicle and immediately noticed that the front drivers side fender had been repainted and the body lines of the vehicle were off (this can be seen in the gap between the hood and the fender). I was okay with this work being done but was not okay with the price. I worked with my sales rep and Moe Mednini (General Sales Manager) to negotiate the price which was denied, the price would remain the same. When I politely questioned the body work Moe stormed out of the building to confront the validity of the body shop professional. The body shop professional explained their findings where Moe Mednini continued to aggressively speak over him, raise their voice and belittle their knowledge. This clearly upset Moe as he was desperate to be right. Moe told us that the body gap between the hood and the fender could be fixed by adjusting the rubber bumper under the hood. When I asked him when this could be completed he said that it didn’t matter because the fender would eventually move causing the gap between fender and hood to return to the incorrect positioning. I requested another review of the price of the vehicle, which was denied, again. Moe then belittled my knowledge by saying that I should bring the car to any body shop with expertise. We walked from this purchase and ultimately purchased from Brian Welsch at Radley Acura in Virginia. Only about a 2 hour drive for excellent service, pricing and a better vehicle. Buyer beware of this dealership and Moe Mednini. Always leverage your resources to make a responsible purchase. More

We visited this dealer and my wife settled on a used Integra that was so fresh it hadn't been listed on the dealer's website yet. It was the dealer's loaner vehicle and had some stickers claiming it was Integra that was so fresh it hadn't been listed on the dealer's website yet. It was the dealer's loaner vehicle and had some stickers claiming it was an Acura Certified Pre Owned vehicle. In hindsight, this vehicle was clearly not "certified" since it had some wheel damage and a dent in the trunk. That should be a big hint about what behavior goes on at this dealership. Friday October 25th we happened to have a friend visiting who also owns an Integra so we swung by to have him check out the car. This friend has worked in bodyshops for 11 years and recently as the manager of a BMW official bodyshop. He started checking out the car while my wife went to grab the keys from Mark and have her car inspected for trade in. Immediately, issues became apparent with the car beyond the dent in the trunk and the damaged wheels. The front bumper and driver's side fender had slightly different paint quality than the rest of the car. Additionally the driver's side fender to hood gap did not match the passenger's side, nor did it match any other body gap on the rest of the car, indicating that the fender had been poorly installed. While we were inspecting the car in the daylight for the first time, we noticed a weird interaction where someone came out from the dealership and gruffly yelled at the guy that was inspecting my wife's trade in. It was a pretty weird interaction between employees, especially in front of customers. Shortly after that odd experience we noticed that the fuel door on the Integra could not open properly. This was where we met the General Sales Manager, Moe Mednini, who immediately attempted to "fix" this himself by yanking the keys out of my wife's hands and shoving our friend and I put of the way so he could close the trunk to fix the gas door?!? Eventually he "fixed" the gas door by just yanking it open and calling it fixed. At this point it was evident it was missing some pieces. Now we went for a test drive which was uneventful and within 10 minutes we returned to the dealership. My wife went inside to talk to her sales guy while we hung out outside. Suddenly Moe barged his way through the doors and confronted us gruffly and rudely to ask what was wrong with the car. Apparently my wife had mentioned that we noticed the car had visited a bodyshop and the front fender was misaligned. Immediately Moe starts angrily raising his voice with our friend (the professional body shop worker) claiming he knows nothing and it had never been painted and the dealership records would show it and blah blah blah. He claimed that he could get out a paint thickness meter to show the car had never been repainted. Anyone in the body industry knows that the meter is not accurate enough to show that unless the body shop was wildly incompetent and painted over dirt or something, which our friend tried explaining to Moe. Moe just kept yelling over us and ignoring us and being rude and disrespectful. When my wife came outside to see what what going on, Moe starts yelling more, spewing all sorts of words claiming he has 22 years of experience and such, which he quickly proved were worthless when he claimed that the fender misalignment could be fixed by adjusting the rubber bumpers that hold the hood up. My wife asked him when the body misalignment could be fixed, she was still interested in the car. Moe told her that adjusting the body would just "go back" because the car would shift back to where it was, which is simply not true. Cars do not just "go back" to where they were when you adjust body panels. Then Moe disrespected my wife by acting as if she was much dumber and would fall for his lies and told her that our friend is not professional and she could take the car to "any" body shop to prove that it had not been painted. He kept insisting that our professional body shop friend was wrong and would not stop talking over my wife or our friend. More