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Phillipsburg-Easton Honda

Phillipsburg, NJ

Overview
Reviews
Vehicles
4.8
1,386 Reviews
Call Dealership (908) 859-5800

400 County Road 519

Phillipsburg, NJ

08865

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Showing 1,386 reviews

April 21, 2024

My experience started good. The sales rep was really nice and explained things the best he could. However, less than 24 hours later there was a crack on my windshield. I contact More

by almonte0325
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Derick , Anthony Sherman
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Apr 22, 2024 -

Phillipsburg-Easton Honda responded

As we value all feedback and appreciate all feedback so we can learn how to be better to each and every valued customer. This review is very unfair. You called and spoke to a number of people within in our dealer seeking us to take care of chipped or broked windshield that happened after your purchase. We were empathic to this happening so shortly after your purchase but when no one was able to fix something that we did not cause you asked to speak to me. I simply explained that were sorry this happened to you but chipped and broken windshield are covered under auto insurance not warranty from the dealer. We offered our service departments service to contact insurance for you and get this issue addressed. You are taking the fact that we cannot cover windshield under warranty as condescending, dismissive and unwilling to work with you is highly unfair the broken or chipped windshield is not under warranty.

Apr 22, 2024 -

almonte0325 responded

I respectfully disagree. Firstly, I would like to point out that we are all entitled to our own opinions. My review is my perspective and my quote stands as that was your exactly quote. You had stated that all your vehicles are “inspected” and there was no way it could have happened at the dealership but while I was there I viewed different cars. There was a Honda Accord with quit a scratch on the left back panel side, in the lot towards the front for the preowned vehicles for sales. The sales rep himself seemed unaware or surprised when I pointed it out. So there is such a thing as human error even on the dealership side. As for the service department I received a called from someone in the dealership, they left a voicemail stating to give a call back with the dealership phone number. When I returned the call about 10 minutes later I was told that person was not in the office for the day so I was transferred and left a voicemail, I never received a call back. Not sure what happened there. You tear down my review and call me “unfair” yet what seems unfair was your tone with me that day, the fact you do have cars with damages on them on the floor and the fact that no one returned my call from the service department even though they too “tried to help.”

Apr 22, 2024 -

Phillipsburg-Easton Honda responded

We are sorry that we were not able to provide a level of service that would have made you 100% happy. We wish you nothing but the best with your CRV moving forward. You still do have the 2 years of no charge oil changes that come with each and every pre owned purchase so we look forward to being at your service.

April 21, 2024

My service writer was Katelyn she was great to deal with and work was done in a timely fashion. One of my items to be repaired needed more time so I was offered a loner car.PE Honda vey professional and tak More

by SAGES59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katelyn in service department
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Apr 22, 2024 -

Phillipsburg-Easton Honda responded

Thank you so much for your kind review of your experience @ PE Honda!

April 21, 2024

Had a great experience with the sales person mark anthony was great!!!!! Made the sales easy and was upfront with everything More

by lucky90333
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Anthony
Report | Print
Apr 22, 2024 -

Phillipsburg-Easton Honda responded

Thank you so much for your kind review of your experience @ PE Honda!

April 20, 2024

Great service . Completed all the things my car needed . Did all the job . Thank you More

by CEAUGG56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Winters
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Apr 22, 2024 -

Phillipsburg-Easton Honda responded

Thank you so much for your kind review of your experience @ PE Honda!

April 19, 2024

I received an oil change and was happy with the speed of my service and the service reps. More

by brouhard.bev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Vatne
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Apr 22, 2024 -

Phillipsburg-Easton Honda responded

Thank you so much for your kind review of your experience @ PE Honda!

April 19, 2024

Great service as always, and friendly attitude. Sales team is great too always friendly and helpful More

by NJTJOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Vatne
Report | Print
Apr 22, 2024 -

Phillipsburg-Easton Honda responded

Thank you so much for your kind review of your experience @ PE Honda!

April 19, 2024

As always, everything is very pleasant and efficient at PE Honda. I was checked-in on time, my scheduled appointment was completed quickly. Everyone is so friendly and the facility is lovely - very clean! More

by RITAGROWLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Vatne
Report | Print
Apr 22, 2024 -

Phillipsburg-Easton Honda responded

Thank you so much for your kind review of your experience @ PE Honda!

April 19, 2024

Super dealership. Great service and staff. Highly recommended. Never an issue. Of course they are also dealing with a super car (Honda.) More

by drlarsfrandsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaetlyn Chadwick = Super!, David Ball
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Apr 22, 2024 -

Phillipsburg-Easton Honda responded

Thank you so much for your kind review of your experience @ PE Honda!

April 19, 2024

The service experience was excellent, and I am very pleased. Steve Anderson is a credit to Honda. More

by BRIAN.GLYNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Vatne
Report | Print
Apr 22, 2024 -

Phillipsburg-Easton Honda responded

Thank you so much for your kind review of your experience @ PE Honda!

April 19, 2024

Always professional and helpful as usual. Keep up the excellent service. That is all for now. More

by 17DA57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Vatne
Report | Print
Apr 22, 2024 -

Phillipsburg-Easton Honda responded

Thank you so much for your kind review of your experience @ PE Honda!

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