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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,931 Reviews

1,931 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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August 30, 2022

First and last time at this dealership, which is a shame. My vehicle was seen for the wheel bearings going bad and was told they could not warranty them until they completely fail. What sense does that make? More

by BRYAN_KRUTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department Jim
Aug 31, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send me a message. I would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gary Winkler Service Manager (352) 732-7577 ext 107

August 30, 2022

Very helpful and courteous. Explained everything they found wrong with my car in a manor I understood! More

by JUDYMAY04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Betancourt
Aug 31, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you to make your experience with us a positive one at Phillips Chrysler Jeep Dodge Ram. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

August 28, 2022

Much better all around, attentive and quick. very helpful and prompt service.I love my red charger so, l need this serves . thank you. GOOD SERVES MANAGER. More

by CONRADNT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Roberts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Stevenson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Helfer, David Hoff
Aug 29, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Phillips Chrysler Jeep Dodge Ram! Congratulations on your Red Charger! Gary Winkler Service Manager (352) 732-7577 ext 107

August 27, 2022

Trustworthy and knowledgeable with costs in mind as well as safety. We will certainly be back. More

by M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremey in service.
Aug 29, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

August 27, 2022

Waiting area pretty limited Service OK and timely, but car returned with filthy front seats, carpet, steering wheel, sill. More

by BRUCEFARR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Aug 31, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Bruce, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gary Winkler Service Manager (352) 732-7577 ext 107

August 27, 2022

The dealer and service writer did a good job, finished sooner than expected but your prices are outrageous. More

by MILESGOODMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Aug 29, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Miles, We appreciate your business and our team looks forward to serving you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

Aug 30, 2022 -

MILESGOODMAN responded

Your service department did a good job but your parts department is a rip off. $691. for a clock spring and when looked up on google and online parts houses it’s no more than $353. I don’t think you’ll see me again.

August 27, 2022

The service department is great and the respect there for a customer is yes for me have been going scene 2011 every one I have worked with on my vehicle issues was great More

by Mickey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff smith and Ryan in service department
Aug 29, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Mickey, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

August 26, 2022

Great service per jeff smith and crew. Fast and good value. Will be back again More

by xsgtrj
Recommend Dealer
Yes
Employees Worked With
Will Pardee
Aug 26, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

August 26, 2022

I had my front brakes done. The machine to machine the rotors was not working. I don’t think anyone did an inspection because my rear brakes are squeaking. So if I need rear bra More

by johndifiore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Aug 29, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

August 26, 2022

Everyone has always been knowledgeable, professional, and punctual. They also have excellent customer service. That is why we keep bringing our vehicle back to the place we bought it from. More

by Bobby1847
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service dept
Aug 26, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

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