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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,036 Reviews
Call Service Center (352) 732-7577

2,036 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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November 13, 2022

Did not fix and was told to call directly to one representatives desk . Did so left voice mail 3 times and even emailed without any response back !!! More

by Betty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Stevenson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arron Lawson , service , David Hoff
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Nov 17, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Betty, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

November 12, 2022

Great customer service and caring staff look forward to returning for further vehicle needs in the near future. More

by Davinist93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arron Lawson
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Nov 14, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

November 11, 2022

Jeremy my service rep was awesome. He helped me and made the service very uneventful! More

by ronniebmckillip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Nov 12, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

November 11, 2022

Quick and accurate service without feeling anxious or nervous about the work or the price. More

by jason.desler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
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Nov 12, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Jason, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

November 11, 2022

Write up was fast and courteous and in the waiting room I was surprised how short time I had to wait for them to complete the service More

by ANEMCHEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stickley
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Nov 12, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

November 11, 2022

The service was completed before the time predicted and was completed as requested. Thanks to the service people More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 12, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, Sam, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

November 11, 2022

Great estimate and great turnaround on the tire service! The service writer kept me informed the whole time. More

by vargiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

November 10, 2022

Got signed in then 4 hours in waiting room without hearing from anyone. I had to go to the rep to find out they couldn’t fix my car that day because of a back ordered part. Then I had to pay for a dia More

by LEONARD.TIERRA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Nov 11, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Leonard, we are sorry to hear about your experience and would love to get to the bottom of it with you and see how we can resolve this issue as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gary Winkler Service Manager (352) 732-7577 ext 107

November 09, 2022

Went for oil change and tire rotation. Required tire pressure is 36 psi. Checked pressure the next day. All four tires were 24 psi. Definitely UNSATISFACTORY. More

by GTOSIXFOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Nov 09, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

November 09, 2022

Good and excellent service with the advisor very attentive and fast in changing the filters of the 2500 More

by GERSON ROSADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
#8102 james garvin
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Nov 09, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

Nov 09, 2022 -

GERSON ROSADO responded

Very good treatment, good service and the waiting area, the staff in the payment area very friendly.

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