Phillips Chrysler Jeep Dodge Ram - Service Center

They did not put an oil change reminder sticker on my windshield. It took twice as long as they said to complete the service. They did reset the change oil now alert. windshield. It took twice as long as they said to complete the service. They did reset the change oil now alert. More

Terrible service and attitude. Rather than making their customers feel valued, they’d rather up-charge additional service fees for issues they created and try to justify it with b Rather than making their customers feel valued, they’d rather up-charge additional service fees for issues they created and try to justify it with bullsh excuses. Brought my vehicle in on a Monday for oil change and tire rotation and check engine light. I was charged for labor to troubleshoot and fix the check engine light and was informed they couldn’t figure it out. After pulling away my alignment was way off and check engine light came back on again. I called to discuss the issues for two days without any return calls. I chose to go back on Wednesday only to be told it wasn’t them that caused the alignment issues and that I would be charged additional fees to put the vehicle on an alignment rack to check it. No offer of we will make it right for the customer or even an apology for the inconvenience of having to return in two with a vehicle that was worse off and not safe to drive. This service department has shown me and my family that their bottom line is more important than customer service. More

It took longer than expected but it was a Saturday so I assume they had less staff working. Everyone was very polite. assume they had less staff working. Everyone was very polite. More

I have never had a better experience at any mechanic before. Jim went above and beyond to help me and explain what was wrong with my car. I’m so grateful for his help and kindness. before. Jim went above and beyond to help me and explain what was wrong with my car. I’m so grateful for his help and kindness. More

As long as you have an appointment service is great they get you right in and out but if you don’t sometimes it’s a pain and I know it’s not their fault but it still takes away from the experience. Overall get you right in and out but if you don’t sometimes it’s a pain and I know it’s not their fault but it still takes away from the experience. Overall I would recommend them to everyone and anyone I never have an issue with my suv and they are the only ppl I trust to work on it. More

Mr. Pastrana was very attentive and informative. Will back for my next inspection. Snacks can be improved. back for my next inspection. Snacks can be improved. More

We were promptly greeted by a very polite service person. The waiting area was clean and well supplied with beverages and snacks. There's a nice play area to keep the youngsters busy. Our jeep was serviced a The waiting area was clean and well supplied with beverages and snacks. There's a nice play area to keep the youngsters busy. Our jeep was serviced and returned to us in a timely manner. More

The service department was very professional, timely and efficient with fixing my Jeep. Very happy. efficient with fixing my Jeep. Very happy. More

Customer service is the worst. Saw cashier watching Facebook videos and not doing any work Saw cashier watching Facebook videos and not doing any work More

Tires Rotated-balanced previously Was not done. .. said tires too big... to rotate? Its a custom jeep purchased at a jeep dealer... Very Annoying .. said tires too big... to rotate? Its a custom jeep purchased at a jeep dealer... Very Annoying More