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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,052 Reviews

2,052 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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July 02, 2023

Great service but they did not tell me there was a deductible so I ended up paying a deductible More

by babydolluc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know the name
Jul 03, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

July 02, 2023

The service was very good as usual, although we had to wait an extra day due to the parts being delayed. More

by seglco
Recommend Dealer
Yes
Employees Worked With
Service dept
Jul 03, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

July 01, 2023

Can’t say enough about Jeff Smith, he has gone above & beyond to help me. The mechanics that’s worked on truck are amazing also. The plus is that there is a shuttle that’s provided to take me home & pic More

by SROSS200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jul 03, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your kind words for Jeff and our mechanics! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

June 30, 2023

Great service. They performed the maintenance that needed to be done quickly and at a fair price. The service advisor was excellent. He suggested what was needed an More

by BRUCEWASHBURN
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff
Jun 30, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Bruce, for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

June 30, 2023

Everything went well until I found out my amount due. I was on the property around 3 hours, the mechanic had my truck in the back maybe 2.5 hours and was charged for 5 hours of labor. At double the time, More

by Omachine14
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Derrick
Jul 03, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

June 30, 2023

Great service and competent staff. I feel like a valued customer when I come to Phillips. More

by Maria
Recommend Dealer
Yes
Employees Worked With
James Garvin
Jul 03, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Maria, for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

June 30, 2023

The man that met us in the service lane didn’t seem like he was happy to be there. Everything else was fine. More

by JIMBOLIEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

June 30, 2023

Didn’t even finish the service the vehicle was brought in for. Very very disappointing. More

by braygleason4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott
Jul 05, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

June 30, 2023

I called to make an appointment. They were able to get me in the same day. Jeff was very courteous and helpful. Waiting time for oil change, and tire rotation was excellent. More

by toadersmom
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Jul 03, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Jeff here at Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

June 30, 2023

Did what I needed, did a great job. Very professional, quick and thorough. Both mechanic and service advisor reviewed service before I left. More

by MARTYBAZZELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
Jul 03, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much, Marty, for your kind words, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

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