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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.5
964 Reviews

964 Reviews of Phillips Buick GMC - Service Center

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December 20, 2021

Excellent Service informative helpful fast a great place to do business with tour vehicle. Thanks More

by cmac53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Phillips Buick GMC responded

Thank you so much for the glowing recommendation and the 5-Stars! We do very much aim to have a friendly environment here and are glad you have acknowledged that. We hope to see you here again down the road!

December 19, 2021

Terrible service. Damaged my new truck, had to paint the doors. Now the navigation doesn’t work. Worked when I took it there. Told me I couldn’t make an appointment. Had to drop off in morning, first come f More

by JamesC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Berlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob in Service. I would fire him if I owner there place
December 15, 2021

The car was checked for any issues and found nothing wrong. They answered all our questions and made us feel confident with our car. More

by youngerday
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2021 -

Phillips Buick GMC responded

We just love it when our customers give us 5-Star reviews. Letting us know how you felt about your visit with us is appreciated. Not everyone takes the time to tell us. Your review brought a smile to our faces. Thank you. We look forward to the next time we see you.

December 15, 2021

Service for our truck was completed quickly. The part ordered arrived and was installed within a short amount of time and the staff was polite and helpful. More

by twister612
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Beserock
Dec 19, 2021 -

Phillips Buick GMC responded

Thank you for the straight talk about our Service and Parts team "twister." You have no idea how we love comments like yours. Five Stars! You kind comments for the whole team are very much appreciated.

December 15, 2021

Had speed cluster replace on my 2013 shipping was delay but service was excellent. Thanks Zack and Keith for excellent service again!!! More

by charlesp1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Free Zack B.
Dec 19, 2021 -

Phillips Buick GMC responded

Charles, Zack & Keith appreciate your kind words and 5-Star review as do the rest of us. These two bring it everyday, all day and you noticed. It means so much when the people we serve let us know how they feel.

December 09, 2021

Worst experience I ever had with a dealership After calling first to see how long it would take Told half hour Told then bring in will do right away Instead wanted to do something costly different said More

by serdardolores
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not know
December 08, 2021

Fast, friendly and professional service. I was met by the service advisor as I pulled in. They did the repair in a timely manner. Very happy with the experience and will definitely use them again when needed More

by BPETER2.BP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Simone
Dec 09, 2021 -

Phillips Buick GMC responded

We so appreciate this Five-Star review! It is always a pleasure to service your vehicle here, and we are glad that you enjoy working with us and Jim Berlin. We look forward to your next visit!

December 06, 2021

I thought the service writer was honest and upfront with me which I appreciate that. More

by RELAYGUY1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Phillips Buick GMC responded

Your kind words mean so much to us. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Thank you for the high review.

December 03, 2021

The Platinum membership is not what it seems to be. Plus I was promised an extra key for the $24,000 vehicle I bought never received More

by sorrento37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Berlin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Phillips Buick GMC responded

Thank you for reaching out with your concern/issue. We would definitely like to remedy the issue with the key. Can you please contact Chris Hoff, BDC Manager, at (352) 728-1212, so we can get this resolved. Unfortunately your name/info isn't listed here, so we can not reach out directly to you. Thank you! Phillips Buick GMC Management Team

December 03, 2021

Fast and extremely easy service department to deal with. Top notch people to deal with! More

by mbedtelyon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Phillips Buick GMC responded

We so appreciate this Five-Star review! It is always a pleasure to service your vehicle here, and we are glad that you enjoy working with our Service Team. Your kind words really helped make our day. We look forward to your next visit!

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