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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.5
969 Reviews

969 Reviews of Phillips Buick GMC - Service Center

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March 01, 2022

People are great problem not resolved. Cannot connect to my free app Buick maps .the connection doesn't happen More

by rfnistler
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Bonner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Phillips Buick GMC responded

Thank you for your patience. Buick Maps+, is a relatively new in-vehicle, app-based navigation solution, upgrading capabilities for select model year 2018 and newer vehicles. Maps+, which is powered by Mapbox, began its rollout to approximately 900,000 vehicles on April 30, 2021 as part of select Connected Services plans. As with anything new, different and exciting there is a learning curve for both the provider and the user. We appreciate you working with us to sort it all out. Thank you so much for the 5-Star rating and your continued confidence in Phillips Buick GMC.

February 25, 2022

Service completed in a timely manner. Made arrangements for rental car to pick me up at dealership More

by bevstaples
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Phillips Buick GMC responded

Bev, we appreciate you for taking the time to give Phillips Buick GMC such an excellent 5-Star rating. It helps us to know that we are meeting the needs of our customers and their GM vehicles. We look forward to your next visit.

February 22, 2022

The dealership would like for me to run the truck until the transmission blows up because the mechanics don’t have an idea what is wrong. This message was requested and is on my invoice. INEXCUSABLE More

by Russ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Zach
February 21, 2022

Good prompt service provided to an out of state traveler. I would recommend them to anyone More

by fsschro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Phillips Buick GMC responded

Your recommendation of Phillips Buick GMC is much appreciated and thank you for the great 5-Star rating! We service what we sell and offer the same care and consideration to all who come to us looking for service or with a problem to solve. We communicate with those we service and make them part of the team because, after all, you are why we are here. Thanks again for your recommendation and when you are back in town come see us.

February 21, 2022

The Enclave was repaired for loose transmission plug leak quickly and Zach explained what the problem was. More

by cjmalpass71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach
Feb 21, 2022 -

Phillips Buick GMC responded

Thank you for the 5-Star review and the kind words for Zach. We aim for 100% customer satisfaction on every visit; whether it be a Vehicle Purchase, a Service visit or a quick trip to run into Parts looking for new floor mats.We appreciate your business and are grateful for you taking time to review and rate your experience at Phillips Buick GMC.

February 19, 2022

I purchase my vehicle in June. Two months later I noticed the gel coat was coming off. I called Buick and was told this would be covered under the warranty. I took it into the serv More

by KANNKING16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Berlin
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2022

I'm satisfied with Buick I was buying another car there any time Thank you that treat me perfect can act for more More

by gilmartinez7098
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Phillips Buick GMC responded

We love seeing 5-star ratings and knowing that our guests are satisfied with the amenities that we offer. Thank you for your continued loyalty! We are delighted to hear you had a great car buying experience with us. We wish you many happy memories in your new vehicle!

February 13, 2022

Were great at finding noise, ordered part & replaced seat rail in timely manner. Personnel was nice & knowledgeable. Had shuttle service to & from dealership which was a great convenience for me. More

by DEPD68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Phillips Buick GMC responded

Thank you for choosing Phillips Buick GMC for your automotive service needs. Our team looks forward to working with you again in the future. Until then, safe travels.

February 10, 2022

Everyone I came in contact with was cordial and helpful was disappointed in the total charges which were more than AAA charges or local stations. More

by DSG1040
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Phillips Buick GMC responded

Thank you for the High Review! We offer Qualified, GM Certified technicians who not only perform the work required but have the expertise needed to do much more. These days it is critical that a Technician knows what to look for and what they are looking at during a vehicle inspection or service. As always, your safety and peace of mind are a vital part of our business relationship. Your continued trust in us is sincerely appreciated. Thank you for continuing to invest in your vehicle and allowing us to serve you.

February 09, 2022

We have been bringing our trucks and cars to Phillips for the past 10yrs, we have a small business in the Villages, and they treat us like we were some high fluent cliente, lol.,but to small business owner i More

by Jweberfloridadeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Phillips Buick GMC responded

Thank you for your continued loyalty! We aim for 100% customer satisfaction at every stage of our Sales and Service objectives. We are delighted to hear you received that every time you visited us. We never got an 11-Star rating before but we feel the same way about you. Someone once said, "You can never say the wrong thing to the right person." Thank you for making our business relationship...right. We look forward to seeing you again.

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