Phillips Buick GMC - Service Center

They was very helpful finding the problem and finding the parts . Then they found a rental car for me 🤗 parts . Then they found a rental car for me 🤗 More

I have been a customer of Phillips Buick for At least 7 years. The people that I have dealt with have been of the utmost professionalism. The sales person Scott Hall Has had us coming back for a car year a years. The people that I have dealt with have been of the utmost professionalism. The sales person Scott Hall Has had us coming back for a car year after year, he sold me and my wife 4 cars, I will not deal with any other Sales person. Also the Service department has been excellent. More

Same statements as before. Nice friendly and helpful. Will be back again. Thank you very much. Nice friendly and helpful. Will be back again. Thank you very much. More

Friendly staff. But wasted $155 on a diagnostic that told me nothing but what I already knew. I needed to know the root of the problem. I was lied to by my service a But wasted $155 on a diagnostic that told me nothing but what I already knew. I needed to know the root of the problem. I was lied to by my service advisor. On the phone was told my entire car needed rewired they found burnt wires. It wasn’t safe to drive. Abs I needed a new car.. So I sent gieco my insurance company there to access the vehicle and gieco was told normal wear and tear that the speakers were blown and I needed a new radio…. $9200 quote to fix… but why does my alarm go off while driving down the road. Why do my turn signals stop working. Why is there smoke coming from the dash board..? All I was told is your speakers and radio need replaced.. what’s the root of the problem.. ? and when I asked that I was told we didn’t pull anything apart, all we did was hook the vehicle up to our computer and it wouldn’t stay connected. None of this was told to me until I went to the dealership with a friend who knows about cars and called the service advisor out.. I was ripped off for $155 and lied to. I wasn’t going to write a review or leave a complaint but I have gotten multiple messages for feedback.. so here ya go.. I’m an easy going person. I don’t like to complain.. but I trusted Phillips Buick with my Buick lacarosse and was lied to and tired they tried take advantage of my lack of knowledge of cars.. my vehicle was towed to the service department on March 25 and it was after business hours that my vehicle was towed there so I did a new expects them to get my vehicle until Monday the 28th. I called every day to check on my car, and I was told it was going to take a while to figure out what the problem was but it was in the shop and they were working on it. I finally got an answer from Zack my service advisor the following Friday at. That’s when I was giving the $9200 quote repair the radio and speakers. And when I questioned him on why they did not know the root of the problem he said a one hour long diagnostic will not find a wiring issue. If a one hour long diagnostic was not going to find my issue then why did he have my car in the shop on Monday but I not get a return phone call until Friday. I feel as if he was looking for the commission on that $9200 quote he gave me or someone was going to try and sell me a new car. I don’t quite understand the amount of time it took to not find The root of the problem. I was ripped off for $155 I feel because I don’t feel like your service department adequately look at my vehicle. It was the pass the buck Type situation. I am very dissatisfied. Zack did always treat me with respect and was very kind. Along with all of your other staff were always very kind and courteous. But as far as diagnosing my car working on my car I am highly dissatisfied More

Great service. . really helped us out in a time of need Thank you so much . really helped us out in a time of need Thank you so much More

Great Service! Friendly! Clean areas for waiting! Very efficient in the work that is done! Friendly! Clean areas for waiting! Very efficient in the work that is done! More

Competent and timely workmanship very friendly and listened to my complaint addressed several options and vehicle was completed next day. listened to my complaint addressed several options and vehicle was completed next day. More

Done well ahead of estimated time with friendly staff and atmosphere.. was quick enough the actual sales floor wasn't open before it was ready, probably good as I was gonna look at a truck there atmosphere.. was quick enough the actual sales floor wasn't open before it was ready, probably good as I was gonna look at a truck there More

Excellent job fixing are car problems and fast turn around time. I would definitely use them again. around time. I would definitely use them again. More

Jim Berlin did a very good job in getting the insurance company to cover the repair. I was very disappointed in how dirty the inside of my vehicle is. Looks like the person had very dirty/greasy/oily han company to cover the repair. I was very disappointed in how dirty the inside of my vehicle is. Looks like the person had very dirty/greasy/oily hands. More