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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.5
975 Reviews

975 Reviews of Phillips Buick GMC - Service Center

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April 21, 2022

Was very happy with the service provided in swapping out the recalled Jack & downloading the most recent software update. Husband was told it would take about an hour & they were true to their word! More

by COPPPJ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2022 -

Phillips Buick GMC responded

Thank you for the great 5-Star review. Your observation that we were, "...true to their word," is music to our ears because like you, we expect to do exactly what we say. It's a challenge every day and is part of our commitment to serve you and earn your business. Thanks again for your thoughtful review and we look forward to your next visit.

April 21, 2022

I have been very satisfied with their service, so far. I hope, I can say the same thing, the next time i bring my car in for service. More

by KWAS1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don't Remember
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Apr 22, 2022 -

Phillips Buick GMC responded

We love seeing 5-Star ratings and knowing that our guests are satisfied with the amenities that we offer. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We look forward to your next visit and earning another 5-Star rating.

April 20, 2022

Good honest service, listens and follows up with the costumer. I would refer there service department to anyone. More

by srutsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2022 -

Phillips Buick GMC responded

Your recommendation of Phillips Buick GMC is much appreciated and thank you for the great 5-Star rating! We service what we sell and offer the same care and consideration to all who come to us looking for service or with a problem to solve. We communicate with those we service and make them part of the team because, after all, you are why we are here. Thanks again for your recommendation and we look forward to your next visit.

April 19, 2022

Knowledgeable, courteous, friendly, patient with explanations, make an extra effort to be helpful fir customers. Thank you!!! More

by 1kaywinters
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon, Bob
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Apr 20, 2022 -

Phillips Buick GMC responded

Thank you for acknowledging the talented group of people we have here at Phillips Buick GMC. So happy to hear they all came together to help during your visit. We cannot wait to see you again!

April 19, 2022

It could have been a 5 but weekend service needs to improve they close at 2pm More

by BENEDDINGS570
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2022 -

Phillips Buick GMC responded

Thank you so much for the high review, and reaching out with your comments. We look forward to seeing you again.

April 18, 2022

We took the truck in last week. They ordered the part and called when it came in. Went today and they took our suv right in. Working an hour it was fixed and ready to go. Thank you More

by MERNOONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2022 -

Phillips Buick GMC responded

We love seeing 5-star ratings and knowing that our guests are satisfied with the amenities that we offer. Thank you for taking the time to share about your positive experience. We appreciate your business, and we look forward to your next visit.

April 18, 2022

I brought my truck in in January and they had to order the parts and three months later they have yet to get them. More

by mmckone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Berlin
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2022 -

Phillips Buick GMC responded

Thank you for bringing this to our attention. We are currently reviewing this information with Phillips management and will be in touch shortly.

April 16, 2022

Did a Quick service! Called before doing work! Would recommend services and dealership! Thank you! More

by Kschroeder222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2022 -

Phillips Buick GMC responded

Thank you for the 5-Star Rating and taking time to write a great review. Your kind words for our Service Writers and our whole Service Team are appreciated so much. We enjoy servicing what we sell and what other dealers have sold as well. We take being Professional Grade seriously. Thank you for your business and your expressed confidence in us. We look forward to seeing you again.

April 16, 2022

Sales and service have always been awesome! Thank all of you at Phillips Buick GMC More

by Zack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2022 -

Phillips Buick GMC responded

Zack, thank you so much for the review and the 5-Star rating. It is great to hear that you had an enjoyable experience with our Sales and Service Teams. Thank you for giving us the opportunity to serve you and. earn your business once more. We look forward to seeing you again.

April 14, 2022

I have always received excellent service at this dealership. They have been prompt and courteous no matter what I came for. Thank you. More

by auntsam45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2022 -

Phillips Buick GMC responded

Thank you for the 5-Star review. We appreciate that because it shows we are connecting with those we serve. We appreciate your business and look forward to your next visit.

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