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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.5
975 Reviews

975 Reviews of Phillips Buick GMC - Service Center

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May 06, 2022

I feel like I was taken advantage of because I was a 1000 miles from home and had basically no other choice than to have my repair done there. More

by pooleb7610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Berlin
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Phillips Buick GMC responded

Thank you for bringing this to our attention. We are currently reviewing this information with Phillips Buick GMC management and will be in touch shortly.

May 06, 2022

Jim was helpful but the service took much longer than I expected and the communication of this could have been better. More

by rschutte100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Phillips Buick GMC responded

Thank you for the High Rating and the assessment of how you felt about the details of your service appointment. We would like to speak with you, at your convenience, regarding how we might add a 5th Star to your rating.

May 04, 2022

Phillips service center is the best. Very caring and they make service so easy. Also for oil changes and tires they have lighting lube where you just drive in and no appointments needed. More

by masssp1577
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim and bob are great
May 04, 2022 -

Phillips Buick GMC responded

Thank you for taking the time to review us! We strive to provide a seamless experience for customers, and it is wonderful to hear our service department came through and delivered. Your 5-Star rating is appreciated and we look forward to seeing you again.

May 04, 2022

Service Advisor was very helpful and kept me informed throughout each step in the process. More

by Y2KMAJOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022 -

Phillips Buick GMC responded

Thank you for the kind words about our Service Team. We love seeing 5-star ratings and knowing that our guests are satisfied with the amenities that we offer.

May 02, 2022

Everyone was awesome polite,prompt,work was done quickly faster than I expected coffee was good.,i then had my oil changed,thank you for doing a good job More

by DINNISFINKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Phillips Buick GMC responded

Thank you, Dennis, for the kind words about our staff. Your 5-Star rating feels like a pat on the back. We look forward to your next visit.

May 02, 2022

The service department provides excellent customer service. Brandon was very professional and handled everything for us including setting up a car rental. The shop technician was also excellent. Previ More

by coriann01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
May 04, 2022 -

Phillips Buick GMC responded

Coriann, we appreciate the great review and 5-Star rating. Brandon does a great job with customers because of his focus on getting things done and Zach is just like him. Bringing it all together for you is whole basis of customer service. Thank you for your business and your continued confidence in Phillips Buick GMC.

April 28, 2022

Easy in and out. They completed the job in the time they told me they would and were courteous. It was a good experience! More

by gb0918
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack
Apr 29, 2022 -

Phillips Buick GMC responded

Thank you so much for the review and the 5-Star rating. It is great to hear that you had an enjoyable experience here at Phillips Buick GMC. Customers like you are such a vital part of our continued success. We look forward to seeing you again

April 26, 2022

They were friendly and timely, took care of my problem. I would recommend them to anyone. More

by HALLORANPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

Phillips Buick GMC responded

Thank you for taking the time to review us! We strive to provide a seamless experience for customers, and it is wonderful to hear our service department came through and delivered. See you during your next appointment!

April 24, 2022

We have been dealing with Phillips for many years. There service department has always been outstanding for my GMC Sierra, Acadia, and Corvette. Bob Marlow has always treated us with professional serv More

by CYNIAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Marlow, Daniel Wertz
Apr 25, 2022 -

Phillips Buick GMC responded

Thank you for taking the time to highlight Bob for his excellent work! Customer service is one of our top priorities, so we really appreciate your positive comments, and look forward to your next visit

April 22, 2022

Went there to get an oil change and ended up buying a new car. The salesperson was very professional and handled the transaction expeditiously. I would highly recommend this dealership. More

by WILLIAMIDONI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cat Langbehn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Phillips Buick GMC responded

William, sometimes you just need more than an oil change to keep you happy. It is great to hear that you had an enjoyable experience with Cat and the kind words are appreciated so much. We appreciate your business. We look forward to serving you once more.

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