Phillips Buick GMC - Service Center

Dealer should have diagnosed the hose problem the first time I brought the car in. I paid the extra labor fee out of pocket for the dealership's mistake. The dealership fixed the evaporative system inte time I brought the car in. I paid the extra labor fee out of pocket for the dealership's mistake. The dealership fixed the evaporative system integrity module assembly the first time which was covered under warranty. The second time, it was the evaporative system line purge valve, in which the hose they replaced was not covered under warranty (both services within a couple of days of each other). I understand paying for the hose. But, the initial problem was not fixed the first time, hence I had to bring the vehicle back and the second claim was denied. I was also charged a $58 fee for the dealership to tell me the vehicle battery was low. I declined to have it replaced at the dealership for double the cost. Also, I've had the A/C "fixed" 3 times. I was out and about today, and it was extremely hot outside. The car was blowing hot air causing myself and all of my children to endure the heat after having it "fixed" again. Do better Phillips Buick. More

Brandon went above and beyond to solve the issue from the previous visit, but to no avail. I appreciate hei trying so hard. previous visit, but to no avail. I appreciate hei trying so hard. More

Cannot say enough about the service I received from Jim Berlin regarding my daughters service repair. Very professional and explained everything that needed to be done, service was done as Jim had indicate Berlin regarding my daughters service repair. Very professional and explained everything that needed to be done, service was done as Jim had indicated, will always ask for Jim regarding future service needs, also mentioned tires that may need replacing to insure my daughters safety in the very near future. More

I have always received wonderful service from Phillips. The staff are very helpful and friendly every time I have work done. The staff are very helpful and friendly every time I have work done. More

Love the salesman. Have bought three cars from him. The oil change department is fast and efficient. Little disappointed with the service dept. had my brand new car Have bought three cars from him. The oil change department is fast and efficient. Little disappointed with the service dept. had my brand new car for a repair for two weeks. I understand it took a while too repair. I just would have liked better update communication. But the service man was polite and never rude More

Brought my car in for service, they "misdiagnosed" my car , causing me to bring it back a week later for issues that they overlooked, they never test drove my car the first time after the so called fix, caus , causing me to bring it back a week later for issues that they overlooked, they never test drove my car the first time after the so called fix, causing my car to overheat and another costly repair due their negligence.. More

They couldn't figure out why my Buick died out. They still charged $145. My wife was stranded in a parking lot. It started after an hour of cooling off. They said bring it in when it happens again. They still charged $145. My wife was stranded in a parking lot. It started after an hour of cooling off. They said bring it in when it happens again. I said by the time I wait an hour for a tow to your place and get someone to analyze the car, it will not read a code because it cooled down. The guy just shrugged his shoulders. Not very helpful. The car only has 42,000 miles on it. More

I took my car in due to a shaking feeling in the front end when I take off or taking a turn. I also let my service advisor know that I had taken it to another dealer previously and they advised that it wa end when I take off or taking a turn. I also let my service advisor know that I had taken it to another dealer previously and they advised that it was my front end half shafts. Of course he stated that they would have to replicate to replace, which I understood fully. I took it in at 8 am. By 1:30 pm no one had called me. So I called and he had no idea who I was when I provided my name, I had to give him my concerns just for him to know who I was. He also said, “oh yeah, it’s been done. We can’t replicate it.” I went to get my car, asked why no one called me if it had “been” done, no answer. He told me multiple people had drove my car and said they felt nothing. I asked if he personally drove my car and he gave me an attitude and said no. I took my vehicle to a different dealership the next day, they instantly felt the concern and had it replaced within a week. I don’t even think they actually looked at my car. The service advisor was rude and unfriendly, and the two guys who were in his space with him were absolutely rude as well and proceeded to give me a dirty look as I left. I will NEVER come here again nor recommend anyone to come here. More

Great service. I was disappointed that they couldn’t tell me when they might be able to get the electrical switch I need to keep my cruise control working on my 20 I was disappointed that they couldn’t tell me when they might be able to get the electrical switch I need to keep my cruise control working on my 2022 vehicle. Not the dealerships fault! More

Extremely professional Very good customer service. They do good work and they are you feel very welcome....I will continue to do business with them in the future..... They do good work and they are you feel very welcome....I will continue to do business with them in the future..... More