Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
990 Reviews

990 Reviews of Phillips Buick GMC - Service Center

Sort by
December 24, 2024

Great service for a small problem that I thought was bigger than it was. Under warranty too! They even had someone (Rick) to take me home and then pick me up when my car was ready. Service writer (Zach) More

by Kris0526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Phillips Buick GMC responded

Thank you, Kris! We're thrilled to hear that you had a great experience with our service team at Phillips Buick GMC. It's wonderful that we could alleviate your concerns and provide the service you needed under warranty. We'll make sure to recognize both Rick and Zach for their excellent care. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

December 23, 2024

This was my 1st visit. Did not know the process or procedures. Sat in waiting room over 4 hours, watching people come and go. Watch technicians come in and review the work More

by fblasing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Beserock
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. We understand that your time is valuable, and we appreciate your feedback regarding your visits to Phillips Buick GMC. It’s important to us that our customers feel informed and that the service process runs smoothly. We would love the opportunity to address your concerns directly. Please feel free to reach out to us at your convenience, so we can work together to enhance your experience. Thank you for choosing Phillips Buick GMC. Sincerely, the Team at Phillips Buick GMC

December 21, 2024

Gave us a good estimate and came in under the estimate with the final bill. More

by rpe1226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Phillips Buick GMC responded

Thank you for your positive feedback! We're thrilled to hear that you received a good estimate and that we came in under your final bill. At Phillips Buick GMC, we strive to provide transparent and fair pricing. We appreciate your support and hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

December 20, 2024

Tech did not follow the instructions on what was listed as being wrong with the new truck phone charger, so I have to return it again after the holiday to be fixed. More

by THE_SLEETES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Phillips Buick GMC responded

Thank you for your feedback. We understand your frustration regarding the issue with the phone charger in your new truck. Your experience is important to us, and we want to ensure that your concerns are addressed promptly. Please feel free to reach out to Phillips Buick GMC directly, and we will do our best to ensure this is fixed. We appreciate your understanding and look forward to assisting you further after the holiday. Sincerely, the Team at Phillips Buick GMC

December 19, 2024

Worst customer service available, knowingly sold us a lemon. Would never return back our phone calls and did not help remediate our dissatisfaction. Will never recommend this place to anyone. More

by Timmmay06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Sales
Report | Print
Dec 20, 2024 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. At Phillips Buick GMC, we strive to maintain high standards and ensure all our customers are satisfied. Your feedback is important to us, and we appreciate you bringing this to our attention. Sincerely, the Team at Phillips Buick GMC

December 19, 2024

First time at Phillips dealership and the service was quick and friendly. I’ll be back. More

by ChevyGirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiley
Report | Print
Dec 21, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that your first experience at Phillips Buick GMC was quick and friendly. We look forward to welcoming you back soon for your next visit! Sincerely, the Team at Phillips Buick GMC

December 19, 2024

Very pleased with the staff explaining to me the situation with the battery/electrical issues. Appears they corrected the issue. More

by Grobb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The mechanic (foot his name-tall black fellow. Very impressed. THANKS
Report | Print
Dec 21, 2024 -

Phillips Buick GMC responded

Thank you for your feedback! We are delighted to hear that our staff at Phillips Buick GMC was able to explain the battery and electrical issues clearly and that the problem has been resolved. Your satisfaction is our priority, and we appreciate your support. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

December 19, 2024

I've have done business with Phillips for over 30 years and need I say more..... More

by PSmallwood1
Recommend Dealer
Yes
Employees Worked With
Daniel Wertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2024 -

Phillips Buick GMC responded

Thank you for your long-standing support and for choosing Phillips Buick GMC for over 30 years! We truly appreciate your trust in us and look forward to continuing to serve you in the future. Don’t hesitate to visit us again! Sincerely, the Team at Phillips Buick GMC

December 19, 2024

Part came from Michigan in on time and work was done in a timely manner More

by ANNBREARLEY48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2024 -

Phillips Buick GMC responded

Thank you for your positive review, Ann! We're glad to hear that your part arrived on time and the work was completed promptly. Your satisfaction is important to us at Phillips Buick GMC. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

December 18, 2024

They are very helpful. Fixed my car swiftly and helped me fix my seat adjustment. More

by jancampioni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2024 -

Phillips Buick GMC responded

Thank you for your kind words! We’re glad to hear that you found Phillips Buick GMC helpful and that we were able to fix your car swiftly. We're always here to assist you with any adjustments you need. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

1
...
6
7
8
...
99