Phillips Buick GMC

I purchased a 2023 GMC truck from them in August 23. After reviewing the paperwork at my home I noticed a mistake in the sales tax and registration cost. I called the dealership and made them aware of t After reviewing the paperwork at my home I noticed a mistake in the sales tax and registration cost. I called the dealership and made them aware of the issue..the rep said”no problem “..when the truck is registered in New York you’ll be getting a refund. They were well aware that it was being registered in New York before I purchased it. When they sent the registration and plates to me they also sent a check for 25.00 for the registration refund (they charged me $220.50 registration fee was $159.) refund short $36.50. When I called and spoke with Deanna, she told me the reason the sales tax was $808. more than the -NY Tax rate was because I had to pay Florida sales tax also. If the salesperson and finance manager were UPFRONT about the additional taxes and fees I would have bought a truck in New York 😡‼️ More

Cat was awesome to work with! She knew exactly what I needed and wanted! I would highly recommend her to my friends! She knew exactly what I needed and wanted! I would highly recommend her to my friends! More

Thank you to Cat and the team for the exceptional customer service we received- the team went over and beyond to ensure we were satisfied with our purchase. The purchasing process was clear and conci customer service we received- the team went over and beyond to ensure we were satisfied with our purchase. The purchasing process was clear and concise. We would recommend anyone in the market shopping for a vehicle to make them a top choice More

Thanks Zack I appreciate the help and the open communication. Service went really well.I will be back communication. Service went really well.I will be back More

Always available for questions. Excellent service. Fair prices. They try to use same rep each time so they know your vehicle. Excellent service. Fair prices. They try to use same rep each time so they know your vehicle. More

Hard to get a hold of the service department. Jim our service representative is not to blame. He worked very hard for us. It is the communication in between. In all my years of dealing with cars Jim our service representative is not to blame. He worked very hard for us. It is the communication in between. In all my years of dealing with cars I’ve always been impressed when they return the car to you they are clean and have gas. This car was just pulled up front for us to get in unaccompanied, very dirty inside and out with little gas. Not very classy for such a nice dealership. I would like to add that I have another Buick purchased from Phillips, and I was very impressed with my salesman and all his help. The lube and oil is excellent. More

This is our 5th car purchase at this dealership and with Blake Kelly. The best Blake Kelly. The best More

I have had my vehicle in for service twice now and it it still not repaired. All I seem to get is lip service. The service department is very accommodating and courteous but I want the problem addressed still not repaired. All I seem to get is lip service. The service department is very accommodating and courteous but I want the problem addressed and taken care of. I don’t think the technician knows what he is doing because all I was told is that I would have to wait for an “update” sometime between November and January and maybe that will take care of the problem and I emphasize “maybe”. He doesn’t even know if it will and that it what I mean by LIP SERVICE. All I know is that I have wasted my time (2 days +) and close to 100 miles. Very Very dissatisfied. More

Just like family. Good people. I always get oil changes there. They take good care of me Good people. I always get oil changes there. They take good care of me More

I have always had a good experience with the sales department and with the service department as well and thank you for keeping the customer in line, I know you have a business to run and you have to department and with the service department as well and thank you for keeping the customer in line, I know you have a business to run and you have to make a profit, but I have always been treated fairly. Thank you for that And especially Blake and Sandy really great guy More