Phillips Buick GMC

Very disappointed with the Service Department. Leaving to drive to Alabama and my backup camera is the only thing on the screen No GPS. Cannot drive to Alabama without GPS. Stop at Phillips Buick Leaving to drive to Alabama and my backup camera is the only thing on the screen No GPS. Cannot drive to Alabama without GPS. Stop at Phillips Buick Service Center. Told them my GPS not working. Waited approximately 1 hour. Was told they drove the car and said it was probably just a glitch and everything was OK. The following day NO GPS while I was in Alabama. Had family drive me to all graduation events. Prior to driving back to Florida, went to Buick dealership in Alabama. They checked my navigation, couldn’t get it to work. Had to plug my phone in car to work. Told me to have it checked for any bulletins/updates at my dealership. Left the next day. No voice navigation. Had to keep looking at the screen. Found that dangerous. GPS Kept having to reroute me. 2-1/2 hours longer to get home. Navigation had me on one lane roads through Alabama. It was dark and rainy. Made me very nervous. Don’t know how I got to Tennessee, Georgia and finally Florida. Very upsetting. More

Have bought several vehicles from Philips Buick has always been a great buying experience everyone there are top notch always been a great buying experience everyone there are top notch More

Customers are not stupid. Service writers need to listen carefully and ask questions so the problem gets fixed the first time. When the problem doesn't make sense it doesn't m Service writers need to listen carefully and ask questions so the problem gets fixed the first time. When the problem doesn't make sense it doesn't mean the customer is stupid. It means the service writer did not ask enough questions. More

Danielle, Scott, & Bill were all great. They made the process fast & easy. This was my 2nd purchase from Phillips. I would def recommend them. They made the process fast & easy. This was my 2nd purchase from Phillips. I would def recommend them. More

Mark was patient to our need our sales Finance manager great Dealership very nice awesome experience right in our back door would definitely recommend great Dealership very nice awesome experience right in our back door would definitely recommend More

Scott is was straight forward and easy to work with. No silly games on dealer add pms, trying to sell me expense things like paint sealant etc. Scott kept me well informed as to when car would arrive. No silly games on dealer add pms, trying to sell me expense things like paint sealant etc. Scott kept me well informed as to when car would arrive. More

Daniel Wertz is a honest up front sales person. We have been dealing with him for over 15 years We have been dealing with him for over 15 years More

Always gives me what I feel is a good deal. Great service and friendly! Thanks! Great service and friendly! Thanks! More

Friendly (except for one person) . good inventory of new and used vehicles. Showroom was clean and comfortable. A good purchase experience..I would buy there again. good inventory of new and used vehicles. Showroom was clean and comfortable. A good purchase experience..I would buy there again. More

Prompt response to questions and concerns. Friendly and knowledgeable staff. Blake listens to our concerns. Friendly and knowledgeable staff. Blake listens to our concerns. More