Phillips Buick GMC

Service was great. Problem is lack reserved appointments. I have to leave home at 6am. Problem is lack reserved appointments. I have to leave home at 6am. More

We had our vehicle towed to the dealership on a Thursday due to a parking brake problem. The right rear parking “actuator” had failed. Speaking with the service tech, I was told the vehicle would be repai due to a parking brake problem. The right rear parking “actuator” had failed. Speaking with the service tech, I was told the vehicle would be repaired on Friday. I got no call on Friday. When we called them late Friday afternoon, we were told they got the wrong brake pads, and the car wouldn’t be repaired until Monday. We called late Monday to inquire about the car - we were told the car was ready and that they had left a message about that. Upon checking, neither I nor my wife had received any message or phone call. I initially asked the tech to check on whether our extended warranty would cover the service. Our warranty covered 60,000 miles and our car had 61,384 miles on it. He nonchalantly told me it wasn’t covered - with no indication he had checked on it. Legally he had no obligation on the warranty which had expired 1,384 miles earlier, but the dealership where I bought the car could have offered some consideration. The cost of the actuator seemed reasonable, since they refused any consideration from a recently expired warranty. The charge for the brake pads was $151.47. Advance Auto sells them for $52.99. The labor charge was $178 per hour. $698 labor to change brake pads, clean the right rear rotor and change the right rear rotor actuator was extremely high! We were told before repairs what the total charge would be, with no details. My car had been towed into the dealerships, so I had little choice on getting the service done. I think they knew this. I paid over $54,000 for this vehicle at Phillips Buick in 2021. We are in need of a replacement vehicle soon. This repair bill will affect our decision on where to look for a new vehicle More

Amazing service, quick and easy. Very helpful and kind, helped answer all my questions and concerns Very helpful and kind, helped answer all my questions and concerns More

Great customer service and Great overall experience. Would recommend to all my family and friends. Would recommend to all my family and friends. More

I was pleasantly surprised with the service l received at Phillips Buick GMC. I’m from out of town and my Yukon wouldn’t start. The service manager took my information and checked me in. That afterno Phillips Buick GMC. I’m from out of town and my Yukon wouldn’t start. The service manager took my information and checked me in. That afternoon I received the call that my vehicle was ready to be picked up. I’m planning on moving in the very near future and Phillips will be my dealer. More

Mark was Friendly and knowledgeable . He was very patient when showing me the controls of the csr He was very patient when showing me the controls of the csr More

Had a mechanical issue with my new GMC while out of state on vacation. They got the car in a fixed as soon as they could get the parts. on vacation. They got the car in a fixed as soon as they could get the parts. More

They staff that we dealt with was by far the best we ever had at any dealership,we met them by faith we believe because we drove some belongings down to Florida from Michigan and right as we exited I 75 the had at any dealership,we met them by faith we believe because we drove some belongings down to Florida from Michigan and right as we exited I 75 the transmission went out in our 2014 Sierra,in a desperate situation we came across this dealership,not only were we able to purchase a newer used Sierra ,we were able to keep,our old truck at the dealership where it would be safe they also helped us locate a transport company to help us ship it back home to Michigan…..Jason was one xxxx of a salesman,and Brandon Joiner was extremely helpful in getting the financing done….we will definitely stop in to see these guys on our next trip to Florida….the entire staff is awesome….and Jason Hadley,and Brandon Joiner are the cream of the crop….great job guys keep up the great work More

This dealer had lots of automobile options when purchasing . There’s a very friendly atmosphere -no high pressure attitudes purchasing . There’s a very friendly atmosphere -no high pressure attitudes More

Employees knowledgeable, efficient and friendly. Service quickly completed. Jim and Bob in service exceptional and understanding. I Service quickly completed. Jim and Bob in service exceptional and understanding. I More