Phil Long Lincoln

Poor Quality control Took our MKX in for an oil leak. After about a week, dealer replaced a strut and the oil pan. Car was leaking worse after the service. Took back an Took our MKX in for an oil leak. After about a week, dealer replaced a strut and the oil pan. Car was leaking worse after the service. Took back and after about a week the oil pan was replaced again. Still leaking, took back. After about a week, we were told that this is a known problem with not allowing sufficient time for the adhesive to dry. A factory rep was brought in to make sure this was fixed. The first day we took the car out, there was a terrible noise coming from under the car. Found a shield dragging under the car. The dealership told us it appears that two of the screws were left out of the shield. Rather than installing a new shield the old shield appears to have been bent back and re-attached. Quality and pride in the work seems to be lacking at this time at Phil Long Lincoln's service department. More

Service Department Customer service in maintenance was great! they are professional people at the service department, always exceed my expectations, good price! good ser Customer service in maintenance was great! they are professional people at the service department, always exceed my expectations, good price! good service and great customer service. More

Best dealership in town. Phil Long Lincoln and the Lincoln products and service are the best in town. Kudos always to my salesman, Terry Albrecht, who always finds me just the Phil Long Lincoln and the Lincoln products and service are the best in town. Kudos always to my salesman, Terry Albrecht, who always finds me just the right car. I have never said to my self that “I love my car”. I had the 2017 Continental and loved it. Just moved to the 2020 Corsair and love it. I have no reason to ever change brands or dealerships. More

My customer service in maintenance service was great he was absolutely professional made sure everything got done on my car that requested for his knowledge and at a very Speedy time outstanding Greg Lau was absolutely professional made sure everything got done on my car that requested for his knowledge and at a very Speedy time outstanding Greg Laura Brooks. More

Great experience and best costomer service I can honestly say this has far been the best dealer I’ve been too , thank you to Phil long Lincoln I love my Buick Enclave it’s well worth everything I can honestly say this has far been the best dealer I’ve been too , thank you to Phil long Lincoln I love my Buick Enclave it’s well worth everything . Thank you so much Robert u have been such a great help . Woo hoo . !!!! Thank you so much again More

Best experience possible! Phil Long Lincoln, and especially Daniel Biedron of the Service Department, always exceed my expectations. They are thorough, efficient, and uphold L Phil Long Lincoln, and especially Daniel Biedron of the Service Department, always exceed my expectations. They are thorough, efficient, and uphold Lincoln's standards of excellence. More

Lincoln Navigator Maintenance Very friendly and efficient service personnel (Daniel and Greg). Went in for an oil change and tire rotation. Had an early appointment (0730 AM), and Very friendly and efficient service personnel (Daniel and Greg). Went in for an oil change and tire rotation. Had an early appointment (0730 AM), and my vehicle was washed and ready 45 minutes after the work was started. Daniel takes great care of my vehicle every time I go to Phil Long for maintenance, and knowing that I was new here to CO Springs also provided some tips for caring for my vehicle over the coming winter. Since I like to keep my Navigator in pristine condition, I found this advice very helpful for helping keep road salts, etc from eating away at the vehicle paint and under body. Thank you Daniel and service team!!! Don More

If you are ever in the market call Robert Strange Robert Strange is a valuable asset to Phil Long Lincoln. Robert worked hard for us to get the vehicle that we had been searching for so long to fit my Robert Strange is a valuable asset to Phil Long Lincoln. Robert worked hard for us to get the vehicle that we had been searching for so long to fit myself as a disabled Veteran but also accommodated my entire family. Robert Strange even went out his way to accommodate us with a meal for my wife and I that was totally unexpected and very appreciated. There is no one else that I would buy a vehicle from in the future than Robert. Even if you are not purchasing a Lincoln, Robert has connections with other dealerships to make sure you get the right vehicle for you. If you are ever in the market for a vehicle, please call Robert Strange at Phil Long Lincoln first you will be very pleased with his personality and professionalism. I also want to mention his manager Mike. I told Mike, that not only did he earn our business but has earned our respect. I also let him know that as long as Robert Strange is working at Phil Long Lincoln, the dealership will be blessed. Thank you Robert, Myself, my wife and family are very pleased with your due diligence with our vehicle purchase. God bless you and your wonderful family. More

Great service advisor! Jordan Smiley is a great service advisor. He listens to my concerns and offers the best solution options. He is very knowledgeable as well as super Jordan Smiley is a great service advisor. He listens to my concerns and offers the best solution options. He is very knowledgeable as well as super friendly. He makes sure my vehicles are taken care of. He treats me with respect and that makes me feel good. He is a great guy. More

Great Service Center I always bring my vehicle to Phil Long Lincoln for service. This trip was for an oil change but the personnel there treat you like you are purchasing I always bring my vehicle to Phil Long Lincoln for service. This trip was for an oil change but the personnel there treat you like you are purchasing a new vehicle. Daniel and the team at Phil Long Lincoln are always on top of what is happening and keep you updated throughout. In addition to everyone being very professional and polite, I had just come back from a vacation and so not only did they do a great job on my service, they washed my vehicle and brought it back to me in pristine condition. More