Phil Long Lincoln

Lincoln MKX For the most part the buying experience was great until the surprise at finance. We worked with sales and came to a payment that we were happy with, o For the most part the buying experience was great until the surprise at finance. We worked with sales and came to a payment that we were happy with, only to find at finance that because we should get an extended warranty on high $$ parts the payment would go up. We almost cancelled. The finance rep says sales does not know the details to do this. I believe they should, or at least be able to give the customer a heads up of what to expect. More

60000 mile service I went in for oil change, and realized were do for 60,000 mile service. The service advisor arranged a loaner car immediately and fit us in to get the I went in for oil change, and realized were do for 60,000 mile service. The service advisor arranged a loaner car immediately and fit us in to get the service done in the afternoon. Saved us rescheduling, and didn’t waste any time! Very accommodating. Thanks More

MKC Maintenance Took MKC in for maintenance. Work was completed well and on time. Staff was very professional. Staff made me aware of future issues with car and arran Took MKC in for maintenance. Work was completed well and on time. Staff was very professional. Staff made me aware of future issues with car and arranged for a loaner car for next visit. More

Body damage repair Jess took wonderful care of my MKC that was hit on the drivers door in a parking lot. This dealership completed work on time and exceeded my expectati Jess took wonderful care of my MKC that was hit on the drivers door in a parking lot. This dealership completed work on time and exceeded my expectations. The general manager has assisted me in my last 4 Lincolns out of 5 we have leased. Always willing to go beyond the normal for all customers. You want an excellent luxury car, go get a Lincoln... More

F-150 Maintenance at Phil Long Lincoln of Motor City This is my second visit to Phil Long Lincoln's Service Department and I am pleased above and beyond. Professional, even PLEASANT experience! Above a This is my second visit to Phil Long Lincoln's Service Department and I am pleased above and beyond. Professional, even PLEASANT experience! Above all the results are excellent. Over all of my many experiences with vehicles and service departments this is so much better than any other - not even comparable. Thank you so much for providing such a great department!!!! More

SERVICE IS GREAT! I have followed my long time service advisors to Phil Long Lincoln, as they have taken care of my last 3 vehicles and have earned my trust. In spite o I have followed my long time service advisors to Phil Long Lincoln, as they have taken care of my last 3 vehicles and have earned my trust. In spite of the fact they were all GMC Yukon Denali's. Tony & Daniel have always had what was best for me foremost in mind. They are AWSOME! I will not take my Denali to anyone else. Honest, fair, knowledgeable, with the expertise to make great recommendations. More

F-150 Maintenance at Phil Long Lincoln I've been taking my F-150 to Phil Long Lincoln for several years now. I've found the service department provides much better service than the Ford de I've been taking my F-150 to Phil Long Lincoln for several years now. I've found the service department provides much better service than the Ford dealership next door and Tracy Hall in particular is very professional and attentive to my needs. I highly recommend the Phil Long Lincoln service department. More

Excellent Service I was on my way out of town for a meeting when my low tire warning came on. I pulled into Phil Long and they got me in right away. Fixed my tire and I was on my way out of town for a meeting when my low tire warning came on. I pulled into Phil Long and they got me in right away. Fixed my tire and I was on my way in less than 30 minutes. Thank You Tracy for helping me out. You're the best. More

Troubleshooting An Electrical Gremlin I've only had my 2017 Navigator for a few weeks, but shortly after I bought it, I discovered that the lights along the vanity mirrors in the sun visor I've only had my 2017 Navigator for a few weeks, but shortly after I bought it, I discovered that the lights along the vanity mirrors in the sun visors didn't illuminate when opened. And I got no lights when I tried to program the remote garage door opener. After scheduling an appointment for a Saturday to get the problem resolved, I learned that it was not merely a fuse as I had hoped. The new fuse, when inserted into the fuse box, was immediately broken, which means there's an electrical fault. Unfortunately, this being a Saturday, the dealership's expert on troubleshooting electrical problems like this was out. So the very nice service writer scheduled me for a follow up appointment on a date when they had a loaner vehicle available. I am quite satisfied this problem will get resolved and trust the professionalism of Phil Long's Service staff. More

Bad Service Experience This was my first experience with Phil Long service and it I am not sure I will go to this dealership again. I had 2 remote controls that suddenly st This was my first experience with Phil Long service and it I am not sure I will go to this dealership again. I had 2 remote controls that suddenly stopped working and my side mirror was not folding in. I dropped my car off at 8:30am and when I called for an update around 3:30pm (they never called me with an update) they said that they could not figure out the problem with the remotes and that they needed to keep my car another day to figure out the problem. They said they tried reprogramming the remotes and it did not resolve the issue. I was told that they could give me new remotes since the programming did not work and I told them I wanted I wanted to do whatever would get me my car soonest because it would be a huge inconvenience to leave my car another day. They insisted that they needed my car another day. I came the following morning because I needed keys off my keychain and when I got there they said my car was ready for me to pickup. They said that they did not fix my side mirror because it would not be covered under warranty because of a scratch that indicated tampering and it would cost $600 to fix. I was furious at this response because my Navigator only has 24k miles on it, has a manufacturers’s warranty and an extra electronics warranty and no one ever tampered with the mirror. When she pulled my car up for me my car was not washed and I asked her it they washed the cars and she gave a silly excuse why it was not washed. When I left I called the Ford dealership where I got the car (not Phil Long) they said the mirror needed to be fixed under warranty and if Phil Long would not fix it I should take it somewhere else. Horrible horrible experience! More