Phil Long Lincoln

Excellent response when needed service My 3-plus year battery decided to give me trouble during a snow storm. Jordan in the service department asurred me to come in if possible. He immedi My 3-plus year battery decided to give me trouble during a snow storm. Jordan in the service department asurred me to come in if possible. He immediately ordered a diagnostic to rule out other issues. The entire time there everyone I interacted with was helpful, polite and knowledgeable. More

My beautiful new car Brice the salesman was very accommodating, informative, and spent time showing me all the gadgets. The area was clean and bright. The tire pressure wa Brice the salesman was very accommodating, informative, and spent time showing me all the gadgets. The area was clean and bright. The tire pressure was all over the gage. The service department could have done a better job setting the car up. The accessory department did a fine job putting the extras on the car. I have had serious problems with the service dept. in the past. More

Car buying Robert was incredibly helpful in getting me the vehicle that was right for me with terms I wanted. He made sure my rental was returned promptly and we Robert was incredibly helpful in getting me the vehicle that was right for me with terms I wanted. He made sure my rental was returned promptly and went out of his way to accommodate my needs and requests. This is my second purchase from Phil Long Lincoln and Robert is the person to see for a smooth car buying experience. More

Lincoln MKX For the most part the buying experience was great until the surprise at finance. We worked with sales and came to a payment that we were happy with, o For the most part the buying experience was great until the surprise at finance. We worked with sales and came to a payment that we were happy with, only to find at finance that because we should get an extended warranty on high $$ parts the payment would go up. We almost cancelled. The finance rep says sales does not know the details to do this. I believe they should, or at least be able to give the customer a heads up of what to expect. More

60000 mile service I went in for oil change, and realized were do for 60,000 mile service. The service advisor arranged a loaner car immediately and fit us in to get the I went in for oil change, and realized were do for 60,000 mile service. The service advisor arranged a loaner car immediately and fit us in to get the service done in the afternoon. Saved us rescheduling, and didn’t waste any time! Very accommodating. Thanks More

MKC Maintenance Took MKC in for maintenance. Work was completed well and on time. Staff was very professional. Staff made me aware of future issues with car and arran Took MKC in for maintenance. Work was completed well and on time. Staff was very professional. Staff made me aware of future issues with car and arranged for a loaner car for next visit. More

Body damage repair Jess took wonderful care of my MKC that was hit on the drivers door in a parking lot. This dealership completed work on time and exceeded my expectati Jess took wonderful care of my MKC that was hit on the drivers door in a parking lot. This dealership completed work on time and exceeded my expectations. The general manager has assisted me in my last 4 Lincolns out of 5 we have leased. Always willing to go beyond the normal for all customers. You want an excellent luxury car, go get a Lincoln... More

F-150 Maintenance at Phil Long Lincoln of Motor City This is my second visit to Phil Long Lincoln's Service Department and I am pleased above and beyond. Professional, even PLEASANT experience! Above a This is my second visit to Phil Long Lincoln's Service Department and I am pleased above and beyond. Professional, even PLEASANT experience! Above all the results are excellent. Over all of my many experiences with vehicles and service departments this is so much better than any other - not even comparable. Thank you so much for providing such a great department!!!! More

SERVICE IS GREAT! I have followed my long time service advisors to Phil Long Lincoln, as they have taken care of my last 3 vehicles and have earned my trust. In spite o I have followed my long time service advisors to Phil Long Lincoln, as they have taken care of my last 3 vehicles and have earned my trust. In spite of the fact they were all GMC Yukon Denali's. Tony & Daniel have always had what was best for me foremost in mind. They are AWSOME! I will not take my Denali to anyone else. Honest, fair, knowledgeable, with the expertise to make great recommendations. More

F-150 Maintenance at Phil Long Lincoln I've been taking my F-150 to Phil Long Lincoln for several years now. I've found the service department provides much better service than the Ford de I've been taking my F-150 to Phil Long Lincoln for several years now. I've found the service department provides much better service than the Ford dealership next door and Tracy Hall in particular is very professional and attentive to my needs. I highly recommend the Phil Long Lincoln service department. More