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Phil Long Hyundai of Motor City - Service Center
Colorado Springs, CO
46 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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46 Reviews of Phil Long Hyundai of Motor City - Service Center
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July 29, 2021
This is the worst service department ever. In fact the service word should be removed from the name completely. I took my Veloster in for an oil change and to have some extended warranty work done in Apri service word should be removed from the name completely. I took my Veloster in for an oil change and to have some extended warranty work done in April. they never changed the oil and keep telling me that some adjuster needs to look at the warranty work. After paying $2500.00 for the extended warranty when I purchased the vehicle, It seems they do not want to honor the warranty. When I talk to someone in the service department to try to resolve this issue, they tell me that the person who originally handled this claim is the one I have to talk to. She is never there when I call and will not return my calls or text. The gals name is like a river and rhymes with hook. You can figure it out. I will not be buying a new car from them ever. My warranty will expire in April of 2022. Hopefully it will be fixed by then but I doubt it! More
by ttrulson
Employees Worked With
I did not deal with the sales department, Only Service
February 15, 2017
Two Years of service here and today was last straw Wish I could give negative stars. I have dealt with 5 different dealerships in my years here in Colorado Springs and this place is by far the worst. W Wish I could give negative stars. I have dealt with 5 different dealerships in my years here in Colorado Springs and this place is by far the worst. Waiting two hours for an oil change!!! Techs saying that they did something even though they don't. Left the plastic guard under the car and in wheel well loose so that it rubbed on new tires that they just put on. Came back and they acted like it was my fault. Most recent visit yesterday pulled in to service bay and no one came out to greet me. Went in and guy said he was busy but yet no one was there (Tuesday morning no one in waiting room and no one in service center customer wise) and then I catch him outside anyways with the car. Asks me if I'm due for any major services. Last I checked you should tell me if there is anything due. This is a new hydundi so not like a used car from somewhere else. Say they top off fuilds during there multi point inspection that's a lie. I went in for oil change and let them know that brake fuild was low and maybe they could just take a look. At end they said they didn't find any leaks but left fuild low. Luckily I check it all myself after I go there just to make sure one that the oil even gets changed. Another example is buying tires, asked for a quote on four tires came back at 1000 dollars. I was like hold on took out my phone and priced out some decent tires for under half that. Service manager then goes well the ones we priced were run flats. Didn't ask for run flats nor does this car have run flats it's a hydundi haha. If my wife was there she doesn't know what tires costs and probably would have just paid it. It's sad how this place tries to take advantage of customers. There are truly too many instances to list unless you have two hours to listen but hey get a car here and you will have plenty of wasted time. I'm a pretty upbeat and friendly person that likes to joke but this place is miserable. Approach every time I went there with a positive attitude but no one there has one that's for sure. In the two years coming in for services have seen many come and go and things only get worse. Funny thing we are searching for a new car looked around showroom for those two hours and all these sales people walking around. No one said a single word not even giving a greeting its just pathetic. As the owner I would be very concerned. As a customer they may seem awesome sales wise once someone talks to you but the service is horrible and you have to deal with that after buy. Once you buy they could care less if they take care of you. WORST DEALERSHIP EVER!! STAY AWAY PLEASE TRUST ME. More
by Blake
Employees Worked With
Steve in service
February 05, 2017
recalls/ computer up date, oil change, tire rotation Great service, time as promised and cant complain about service ever It is alwasys great at Phil Long. I would totally recomment service dept to anyon Great service, time as promised and cant complain about service ever It is alwasys great at Phil Long. I would totally recomment service dept to anyone. More
by JuanitaH
Employees Worked With
dont know
January 25, 2017
Awesome Excellent customer service. They took care of me. Mr. Dan was great knew exactly what I wanted in a car. Also Mr. Scot Thank you Excellent customer service. They took care of me. Mr. Dan was great knew exactly what I wanted in a car. Also Mr. Scot Thank you More
by Petty21
Employees Worked With
Dan Holman, Scott Husted
December 11, 2016
In & Out To whom it may concern, I've been bringing my vehicle here since we brought it from you, we have been receiving excellent Service with maintain the ma To whom it may concern, I've been bringing my vehicle here since we brought it from you, we have been receiving excellent Service with maintain the maintenance on my vehicle.. Great Job and thanks More
by rudi52
Employees Worked With
JJ Johnson
October 19, 2016
Oil change For an oil change things went as expected. These said it would take an hour so I left it and had to go to work. I told them I needed it by 1:30 and I For an oil change things went as expected. These said it would take an hour so I left it and had to go to work. I told them I needed it by 1:30 and I received a call saying it was ready about 1:15. Picked it up and the world is at peace. More
by Waf
Employees Worked With
JJ Johnson
September 22, 2016
oil change review they were all very friendly and acted very professional I would recommend them to family and friends they also told me when the next service is due they were all very friendly and acted very professional I would recommend them to family and friends they also told me when the next service is due and what to expect More
by gram ma 8
Employees Worked With
JJ Johnson
August 29, 2016
Regular maintenance visit Once again it was a pleasant experience to bring my Santa Fe in for scheduled maintenance, I appreciate the professional and courteous staff at Phil L Once again it was a pleasant experience to bring my Santa Fe in for scheduled maintenance, I appreciate the professional and courteous staff at Phil Long Hyundai. More
by James Harter
Employees Worked With
Steve Suttles
June 09, 2016
Friendly and professional. Phillip was friendly and professional. I had to pick my vehicle up after the dealership closed, and he worked with me so I can do this. Phillip was friendly and professional. I had to pick my vehicle up after the dealership closed, and he worked with me so I can do this. More
by Brenda
Employees Worked With
Phillip Macleod
April 22, 2016
a pleasant experience. Quick- explained everything to me . Good to have a nice waiting area. Was out in less time than I thought- Ernesto was very helpful. Explained the re Quick- explained everything to me . Good to have a nice waiting area. Was out in less time than I thought- Ernesto was very helpful. Explained the recalls. More
by Lena
Employees Worked With
Ernesto
