Phil Long Hyundai of Motor City - Service Center

My daughter was in Colorado Springs and was involved in a collision. She had towing through Hyundai and the vehicle was towed to the nearest Hyundai dealership, which was Phil Long. This was on 8/12. Our collision. She had towing through Hyundai and the vehicle was towed to the nearest Hyundai dealership, which was Phil Long. This was on 8/12. Our insurance adjuster wrote up the estimate and the dealership had the check within a few days. The repairs were supposed to take 2 weeks. On the day we were scheduled to pick up the car, we were told they found additional damage and it was going to take another week. Today (9/13) we were again told that the car is still not ready. Now it is supposed to be ready sometime early NEXT week. We do not have insurance for rental, and now have a bill for car rental for over a month and still no car. We have finally resorted to calling the main office of Hyundai and they are supposedly going to help us out in contacting the dealership. Both the dealership and our insurance adjuster estimated that the repairs should take no more than 2 weeks. I have no idea about the quality of their work since we don't have the car back yet. All I know is that we have been getting the run around. Our adjuster told us that normally they would have had the car towed to one of their "preferred" repair centers, but that since this dealership had both a service department and body shop, they agreed to the dealership doing the repairs. The dealership assured us that they had all of the parts in stock before they started the job. So why have they had the car for FIVE WEEKS and the repairs are still not complete. More

Bought a Sonata on January 14th. After the sale, they applied their expensive sealant treatment. Shortly after that, the Pin Stripe that was under that great sealant began to chip away. During my first applied their expensive sealant treatment. Shortly after that, the Pin Stripe that was under that great sealant began to chip away. During my first service, I identified the problem to the service department but they referred me to sales. Because I clean my own vehicle with Turtle Wax Car Wash Soap, it was not my cleaning. I even had a discussion with their Pin Stripe guy about the soap I use. By the way, it was not his work and he guarantees his work. Well, contacted Phil Long Hyundai of Motor City and they related it was not there problem. Even though it was purchased with the Pin Stripping in place and I was told I had a “bumper to bumper” policy except the normal my fault stuff of course. Bottom line here is yet another reason to stay away from Phil Long. They do not mind the money you pay for your vehicle but after that, all sales are final. More