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Phil Long Hyundai of Motor City - Service Center

Colorado Springs, CO

4.2
147 Reviews

147 Reviews of Phil Long Hyundai of Motor City - Service Center

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December 31, 2024

We leased a 2024 ionic 5 and Ally and Kevin were very helpful and well informed with the car and the transition to EV life More

by tom@tbaileyconstruction.com
Recommend Dealer
Yes
Employees Worked With
Kevin Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ally
Dec 31, 2024 -

Phil Long Hyundai of Motor City responded

Thank you tom@tbaileyconstruction.com for your review! Thank you for your kind words about our team and our Hyundai Genius Delivery team as well! Kevin Thomas, our Hyundai Genius does an excellent job for our clients, and we encourage you and all of our customers to use him on an unlimited basis for ANY questions you have about your Hyundai! He also knows a ton about the "EV life" as well since he has owned 2 Ioniq 5s personally - so ask away or drop in and see him! Thank you again for your business! #1 Hyundai Motor City in Southern Colorado for 11 Years Running! Home of the EXCLUSIVE 30 Year / 300,000 Mile Warranty!

December 30, 2024

Great dealership been going here for years. I really loved the personalized service I received from Andrea and the rest of the team. More

by Bear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Krohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paoe Kahele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Cremidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Phil Long Hyundai of Motor City responded

Thanks Bear! Wow! 17 New Hyundais - a dealership record! We appreciate you and are grateful for your business over the years! Thank you for being an enthusiastic supporter of our Hyundai Dealership! #1 Hyundai Motor City in Southern Colorado for 11 years running! Home of the EXCLUSIVE 30 Year / 300,000 Mile Warranty!

December 28, 2024

Pleasant surroundings and staff. Appointment time meant little, but simple oil change done in about an hour and 10 minutes. Appreciate the 3-year new car maintenance coverage. More

by PBNERVIG
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Krohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Phil Long Hyundai of Motor City responded

Thank you PBNERVIG! Love the review and kind words about our General Manager and Service Staff! Thank you for all your loyalty to our dealership with MANY referrals and 4 new Hyundai Purchases! Keep on comin' back - you're one of our VIPs!!!! #1 Hyundai Motor City 11 Years Running in Southern Colorado! Home of the EXCLUSIVE 30 Year 300,000 Mile Warranty - ONLY IN MOTOR CITY!

December 27, 2024

They can’t fix nothing there. I’m still having car problems even after I leave there More

by angelrosales89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Felipe luevano
Dec 27, 2024 -

Phil Long Hyundai of Motor City responded

Hello Angelrosales89~ We want to make this right for you. Can you please call the General Manager Steve Krohn on his direct line so that we can hear you out and come up with a plan to get this resolved for you. We do truly want to help get your car's problem diagnosed. If we need to put you in a no-charge loaner car to have more time to duplicate you car's issue, we can do that as well. Thank you for your business! We'd love to have a 2nd chance at helping you.

December 27, 2024

We called ahead and told them the issue to ensure they would have the part in store when we brought the car in since we were traveling. They told us they would have the part by the 26th so to bring the ca More

by Brian Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know the name of who I worked with in the service department.
December 26, 2024

Very very customer orientated always willing to be of assistance very knowledgeable make the customer comfortable and at ease with the experience. More

by Jeff kaschnigg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Krohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katy Wardell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julianna Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizette Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Kiely
Dec 26, 2024 -

Phil Long Hyundai of Motor City responded

Jeff! Thank you so much for your business and your loyalty to our dealership! We hope you love your new Hyundai and we are very grateful for the kind words you wrote and the 5 Star Ratings for each of our team members! Wow - we are grateful to have you in the #1 Hyundai Motor City Family! #1 Hyundai Motor City in Southern Colorado for 11 years Running! Home of the exclusive 30 Year / 300,000 Mile Warranty!!

December 25, 2024

I was getting reminders days before my appointment. It stated that there was a new place to pull in your car. It was the same as always! More

by Lavalore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Dec 26, 2024 -

Phil Long Hyundai of Motor City responded

Hello. We have just completed an $11 Million Dollar Renovation on our Dealership as of December 2024! We have a new service drive with 2 lanes, no longer 1, and we also have increased our capacity from 7 bays to 22! We also have added 2 new Service Advisors bringing the total to 5. We are unsure of where we went wrong in our communications to our customers about our new Service Department upgrades, however, we truly don't feel the 1 star review is fair! Please call Steve Krohn, the General Manager to discuss in more detail and what we can do to make this better for you. Thank you for being a Hyundai Motor City Customer! #1 Hyundai Motor City in Southern Colorado for 11 years Running! Home of the exclusive 30 Year / 300,000 Mile Warranty!

December 25, 2024

Awesome. I keep coming back. Thank you. Merry Christmas. They did a great job. I will be back. More

by dkkrier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in Service Dept
Dec 26, 2024 -

Phil Long Hyundai of Motor City responded

Thank you for your business! We are grateful that you have come to use our service department many times! #1 Hyundai Motor City in Southern Colorado for 11 years Running! Home of the exclusive 30 Year / 300,000 Mile Warranty!

December 25, 2024

Charlie and team always take great care of me and follow up, which is sometimes more important than the initial issue. More

by JGIBSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Phil Long Hyundai of Motor City responded

Your review is truly appreciated, and the 5 stars as well! We truly try to follow up and connect with each and every customer! #1 Hyundai Motor City in Southern Colorado for 11 years Running! Home of the exclusive 30 Year / 300,000 Mile Warranty!

December 22, 2024

Thr personnel working in this dealership will bend over backwards to help you to gat what you want for the price you can afford. More

by the4678crens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Daniel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Phil Long Hyundai of Motor City responded

Thank you for your review! #1 Hyundai Motor City in Southern Colorado for 11 years Running! Home of the exclusive 30 Year / 300,000 Mile Warranty!

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