Phil Long Hyundai of Motor City - Service Center

In & Out To whom it may concern, I've been bringing my vehicle here since we brought it from you, we have been receiving excellent Service with maintain the ma To whom it may concern, I've been bringing my vehicle here since we brought it from you, we have been receiving excellent Service with maintain the maintenance on my vehicle.. Great Job and thanks More

Oil change For an oil change things went as expected. These said it would take an hour so I left it and had to go to work. I told them I needed it by 1:30 and I For an oil change things went as expected. These said it would take an hour so I left it and had to go to work. I told them I needed it by 1:30 and I received a call saying it was ready about 1:15. Picked it up and the world is at peace. More

oil change review they were all very friendly and acted very professional I would recommend them to family and friends they also told me when the next service is due they were all very friendly and acted very professional I would recommend them to family and friends they also told me when the next service is due and what to expect More

Regular maintenance visit Once again it was a pleasant experience to bring my Santa Fe in for scheduled maintenance, I appreciate the professional and courteous staff at Phil L Once again it was a pleasant experience to bring my Santa Fe in for scheduled maintenance, I appreciate the professional and courteous staff at Phil Long Hyundai. More

Friendly and professional. Phillip was friendly and professional. I had to pick my vehicle up after the dealership closed, and he worked with me so I can do this. Phillip was friendly and professional. I had to pick my vehicle up after the dealership closed, and he worked with me so I can do this. More

a pleasant experience. Quick- explained everything to me . Good to have a nice waiting area. Was out in less time than I thought- Ernesto was very helpful. Explained the re Quick- explained everything to me . Good to have a nice waiting area. Was out in less time than I thought- Ernesto was very helpful. Explained the recalls. More

Inept service staff A few very bad (lawsuit style) experiences with the service staff and with the work. JJ in particular. Avoid using this place. Dishonest or just utter A few very bad (lawsuit style) experiences with the service staff and with the work. JJ in particular. Avoid using this place. Dishonest or just utterly lacking common sense and personal responsibility. Trust me. More

Good Experience The service staff here are top notch. They have bent over backwards to fix my Hyundai. I have two new Hyundai's and I will be returning. The service staff here are top notch. They have bent over backwards to fix my Hyundai. I have two new Hyundai's and I will be returning. More

FIrst Hyundai Service On-line appointment is convenient. Arrived at appointment time and was dealt with immediately. Waiting area has all the condiments to make your wait On-line appointment is convenient. Arrived at appointment time and was dealt with immediately. Waiting area has all the condiments to make your wait pleasant. Personnel very upbeat and friendly. Was notified/woke-up when service was completed. Complimentary service was performed, no charge. Con: no pizza on Friday afternoon. More

Confusion What follows is my opinion on a recent visit to Phil Long Hyundai of Motor City: I have been going to Phil Long Hyundai of Motor City since late 20 What follows is my opinion on a recent visit to Phil Long Hyundai of Motor City: I have been going to Phil Long Hyundai of Motor City since late 2008. They are pretty good at what they do, and I have had no real major problems. However, I went to them a week ago, and that is when I had a bit of a problem with some pricing and misstatements about their service. First, it was a little difficult that they all of sudden have new sales representatives who have less than a year of experience at the dealership--I am so use to working with Ron Dorland, but I guess he left... At any rate, I was simply misinformed by one of the sales representatives that I would be getting OEM Hyundai automatic transmission fluid flush, and that the competitors do not use this transmission fluid at all. Also, she told me that it would be better to use OEM, and that it is not good to use other transmission fluids that are compatible with most vehicles... So I took my vehicle to Phil Long Hyundai of Motor City to have the work done. When I saw that my vehicle was done, I could not find the sales representative anywhere. I asked around, and nobody knew where she was. I had to wait about 15 minutes for her to show back up. When she did, she processed my paperwork, and then tried to have me pay additional costs for shop supplies. I declined as that was not the "out the door" price we agreed upon. I also noticed that she failed to work with a sense of urgency as well as lacked any smile or delight to serve me. Lastly, she failed to issue me a free car wash coupon which was indicated on the invoice. When I got home, I realized that they had used brand name transmission fluid. This is what I did not agree to have done, and I also was overcharged as one of their competitors do the same exact service for much cheaper. I was able to take the issue up with the service manager, Jeremy Locher. He was able to work diligently and take it to heart. He was able to verify that the competitor had the same exact service for a lesser price. Mr. Locher was able to issue me a refund check and some free car washes. When I came in to pick up my check, I noticed that sale representative I had been working with from a few days ago was just standing around up stairs on her personal cell phone for some reason. She never even acknowledged me when I walked by... I would recommend Phil Long Hyundai of Motor City on the grounds that the management ironed out some creases in their sales department. They must make sure that everyone knows their products and services well, and that they also know what their competitors offer as well! More