Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Phil Long Hyundai of Motor City
Colorado Springs, CO
460 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 460 reviews
October 06, 2023
Amazing car buying experience. Francisco Haro was an outstanding and well knowledgeable salesman. He made this a hassle free experience. 10/10 recommend him as the go to guy for yo Francisco Haro was an outstanding and well knowledgeable salesman. He made this a hassle free experience. 10/10 recommend him as the go to guy for your next car. Thank you for your honest and in front approach. You are amazing! More
by Chrisdiman
Employees Worked With
Cisco Haro
October 06, 2023
Super friendly staff, especially Dillon. He went above and beyond to find a car that was a perfect fit for me and my family within my budget! He went above and beyond to find a car that was a perfect fit for me and my family within my budget! More
by zyraelynn
Employees Worked With
Dillon Crommelin
October 06, 2023
We recently purchased a 2023 Hyundai Tucson from this dealership. Our sales person Zach Weasley was easily the best sales person we have ever had the pleasure of working with. Everyone did an outstanding dealership. Our sales person Zach Weasley was easily the best sales person we have ever had the pleasure of working with. Everyone did an outstanding job, from start to finish. We had unique requests and they worked with us patiently until we found just the right vehicle. We have loved our Tucson and will be purchasing from this dealership again. More
by matthew.vanauken
Employees Worked With
Steve Krohn, Zachary Wessler
September 28, 2023
Had the worst experience with the people. First off they told me I had three days to return my car if I didn’t like it. I called on day three and said I didn’t like it and wanted to return it First off they told me I had three days to return my car if I didn’t like it. I called on day three and said I didn’t like it and wanted to return it. They told me I was not able to do that even though I was told that when it was purchased. Then they messed up on my prior vehicles paperwork then called me to come sign it again. I stated I don’t live in Colorado Springs and didn’t want to drive back up there requesting them to mail it to me or bring it to me. They stated they were not able to do that. So I had to take time off work and my gas to go back. Then I was told because of that I would need a longer temp tag to call Andrew when it got close to expiration. I called for a week to Andrew upon the tag being expired and left VM’s everyday with no return call. Then I had my son stop by to get me a tag because he was in the Springs and he was told he couldn’t get it due to not being on the loan. I then asked to speak to the receptionist explain I had been calling with no return call and this is ridiculous for me to have to drive back again. She then got the manager (which name I do not know or sure would’ve shared it on here) he yelled at my son stating had I taken care of this prior to expiring then this wouldn’t be a problem. I asked to speak to him because heaven forbid him be a man and talk to the parent like that but yet a child and he refused . Then he decided to say well I can mail it. If I could give this place less than poor I sure would. I would not recommend anyone to buy anything from here. Once they make that sale it’s pretty much screw you! More
by cktbrummett
Employees Worked With
Andrew
September 14, 2023
terrible experience thru Charles and his managers alike from start to still not finished, as they still have yet to complete the title work after a month so we can get a tag; when this car was delivered from start to still not finished, as they still have yet to complete the title work after a month so we can get a tag; when this car was delivered to us, it came with a broken windshield which took a week to get replaced, which was done so with an aftermarket rather than the manufacture part as promised; it gets worse, a more extensive review to come... More
by Glenn
Employees Worked With
Charles (sales) and Chris (manager)
August 25, 2023
This dealership had me wait 3 weeks for an appointment with the service department, confirmed my appointment 2 times via text, had me come in, hand them the keys, answer questions, and sit for 45 minutes with the service department, confirmed my appointment 2 times via text, had me come in, hand them the keys, answer questions, and sit for 45 minutes only to discover THEY DON'T HAVE THE PART NEEDED. Great, why couldn't they tell me before wasting 2 hours of my day. Incompetency runs high in the service department. Go somewhere else! More
by znapier
Employees Worked With
Ramsey Caraballo
July 08, 2023
I just purchased a 2023 Hyundai Tucson from Phil Long Hyundai. After searching around the Denver Metro area, I had no luck and wasn’t too happy with the salespeople I encountered. I filled out an online Hyundai. After searching around the Denver Metro area, I had no luck and wasn’t too happy with the salespeople I encountered. I filled out an online request at Phil along Hyundai (they were closed) and received a call when they opened from Joseph Carr. It was a great experience and worth the drive down to Colorado Springs to purchase my car. Joseph listened to what I wanted and what was important to me. I highly recommend Joseph and Phil Long Hyundai. More
by millerkh222
Employees Worked With
Joseph Carr
June 23, 2023
I hate to do this but they don't seem to be care much about me or my experience at the dealership so thought it was necessary to share with others so you know what you may be getting in to. Definitely a about me or my experience at the dealership so thought it was necessary to share with others so you know what you may be getting in to. Definitely a BAIT and SWITCH experience. Before they say anything in their response I do have all of the below in written communication with the dealership. I was looking for a new Hyundai Palisade. I was sent a price of 54k. It was a blue vehicle instead of a white one but the sale person Isabelle let me know that her manager said they would be able to trade for a white one. I said great and asked what I needed to do to move forward. She sent me a credit application for financing and said as soon as I filled it out they would provide me with numbers and I could leave a deposit. I promptly filled out the application and then heard nothing for 4 hours. I had to reach out more than once and just kept being told they were busy. When I finally received numbers based off my credit (in the 800s) the car was now being listed at 58k. I quickly asked why and was told that they were doing a mark up on the car because they were so popular. Don't you think thats information I should've been given up front? Don't you think I should've been provided that number originally instead of the 54k? So now my credit has been hard hit and they are raising the price. I had to work to get ahold of a manager. It was not an easy task. I have been talking with Luis the last few days and it has been less than a pleasant experience. I am now being told they might not be able to get a white one and the fact that Luis is not actively following up with me is even more frustrating. The only time I hear from him is if I reach out first to try and get an update. He told me this morning that I could just call the other dealership (450 miles away) and buy the car through them. I told him that his dealership had ran my credit and I didn't want to continue to get a hard hit against my credit. He told me that it didn't hurt my credit which is not true because it dropped 8 points just getting it ran. In the end I wish they would just work harder to help make it right. They clearly miscommunicated on their end and are doing nothing to help make this experience better for me. More
by laurenchristine
Employees Worked With
Isabelle and Luis
April 23, 2023
Worked with Mark on the purchase of a 2023 Sonata. He is very friendly and professional. He kept me posted on the delivery of the car. Then got me through all the paperwork in a timely manner.l have He is very friendly and professional. He kept me posted on the delivery of the car. Then got me through all the paperwork in a timely manner.l have known Mark for about 6years and I trust him to handle my purchase of a vehicle. More
by Ken
Employees Worked With
Mark Feustel
