Phil Long Hyundai of Motor City
Colorado Springs, CO
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Service department is unprofessional. Bad assistance, issues aren’t resolved with no answers . Take a new car in for oil change and come out with problems. Bad assistance, issues aren’t resolved with no answers . Take a new car in for oil change and come out with problems. More
The guy who helped me was 100% the best experience I had in customer service he sat there and was patient with any questions I had and helped beyond my expectations in customer service he sat there and was patient with any questions I had and helped beyond my expectations More
Luis was helpful but ultimately Sydni was the dealer we worked with to lease our new vehicle. worked with to lease our new vehicle. More
Some explanation as to why I wasn't being given a temp tag would have been nice. Or handing me the title so I could get one. It was not as simple as go into the county and get a temp tag. Perhaps your sta tag would have been nice. Or handing me the title so I could get one. It was not as simple as go into the county and get a temp tag. Perhaps your staff needs to be better educated. And also a female staffer I called in and spoke to decided it would be a good idea and tell me I don't know how to read. If your plan is to insult even the most basic customer having a difficult spot in life then you definitely don't deserve my business when times are better. More
It was hard working with me but I am thankful for patience they had with me. patience they had with me. More
The team was super helpful. Lizette was extra helpful. A truly wonderful experience. Highly recommended. Lizette was extra helpful. A truly wonderful experience. Highly recommended. More
Entire puchase was a painful process. Required features were not installed prior to vehicle delivery. Vehicle came from another dealer and was not fully inspected or prepped prior to deli Required features were not installed prior to vehicle delivery. Vehicle came from another dealer and was not fully inspected or prepped prior to delivery. Required paperwork and contracts were given to us piecemeal, out of any logical order, and in a complete mess. Took me 2 hours at home to sort and collate warranty documents and contract paperwork. Dealership did not install/supply required services. WE had to point out the lack of purchased Pulse Brakes and Secure Mark sevices. My wife and I had to make four separate 50 mile round trips from Monument to get all features installed and accessories delivered. Dealer made everything right in the end but we certainly did not enjoy the experience. If I had it to do over, I would have purchased from another dealer in Denver. By the way, I realize there was construction ongoing but, parking at Phil Long Motor City is a dangerous and often frightening adventure. This is the 3rd Hyundai we have owned. Our last Santa Fe was purchased at Watermark Hyundai in Marion Il. I can’t say enough about the prioessionalism of the Illinos dealer or how much we have enjoyed our previous Hyundai vehicles purchases/experiences. Wish this purchase could have been half as good. On a brighter note, we love our new Tucson Hybrid. More



