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Phil Long Hyundai of Motor City
Colorado Springs, CO
556 Reviews
The strength of the Phil Long Family of Dealerships in such a competitive industry is the result of its ongoing commitment to Philip Long's vision ~ Commitment to the community, quality customer service and exceptional value. Over the years, the Phil Long Family of Dealerships has received numerous industry awards for record-breaking sales, superior customer service, innovative design and presentation, state of the art facilities, community service, design, development and more. Customers continue to return and refer because of this strong commitment to providing quality products, service and effort. Philip Long and Jay Cimino's vision for this company, its employees and the community is inspirational. Passionate commitment to ensure the success of the company as well as helping to build strong communities will be the legacy of the Phil Long Family of Dealerships.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 556 reviews
January 10, 2025
I took my vehicle in on January 6 for warning lights that were on my dashboard. My car was promptly taken in and then 45 minutes later was parked on the side of the service center where it’s sat for over 30 were on my dashboard. My car was promptly taken in and then 45 minutes later was parked on the side of the service center where it’s sat for over 30 more minutes and no one came to tell me anything. I walked over to the desk. The gentleman behind said that my service advisor went out to lunch and he would look for my paperwork. The paperwork and my keys were on the desk and I’m sure they were there for the 30 minutes that my car was parked on the side, you have three service advisors behind that desk, all walking past it like it doesn’t exist with no urgency, because rather than look at the paper with the keys on it and call me as I waited in the waiting area the whole time, no, let’s just wait for service advisor. who’s out to lunch to get back and keep me waiting. and the gentleman took a look at it and said that my service advisor would get back to me with what was wrong And causing the service lights to come on my dashboard. I read the paper that I signed and was told I should expect a phone call by next week for a part to come in so my vehicle can be serviced again. I asked if my vehicle is safe to drive While I wait for this part and wait for the phone call follow up and the gentleman behind the counter seemed a little bit confused, looked at something on screen and said and I quote, “ Yeah, it should be all right. I don’t think there should be a problem with you driving”. I understand that they just moved into a new building, I understand if things can be a little hectic at first, but the sense of urgency and the communication is almost nonexistent. You walk in the place and automatically you’re stared at like you’re a burden, everyone there looks tired and frustrated and when someone is available to help, they look you up and say “oh your service advisor will be with you” as if that person can’t help you themselves. Very frustrating going here hopefully the mood and attitude in that place changes & the communication level improves. I still have not received a phone call from my service advisor as to what exactly is going on with my vehicle, I am driving it with caution, and hopefully I’ll get a call next week with a follow up letting me know if the part has arrived or where I stand with the vehicle and the warning lights More
by Roland Y
Verified CustomerEmployees Worked With
Charles patton
January 09, 2025
Joseph is great and admirable Paoe can be second to one or vice versa excellent sales and dealership recommended for any and everyone. or vice versa excellent sales and dealership recommended for any and everyone. More
by mattbravo20
January 05, 2025
Sales person was great and did a great job working with us on this he sale. us on this he sale. More
by matthewjones6372
January 05, 2025
Straightforward, honest, professional and compassionate. Take time to get to know you, and really listen to what you’re looking for. Take time to get to know you, and really listen to what you’re looking for. More
by kir.nelson9
Employees Worked With
Other Employees :
Sydni Kloczkowski
January 05, 2025
Best dealership I’ve ever dealt with. Chad Turner is the best and very knowledgeable! Highly recommend! Chad Turner is the best and very knowledgeable! Highly recommend! More
by KRSTTURNER
Employees Worked With
January 04, 2025
Matthew helped me find the right used vehicle for me, very helpful throughout the whole process. Would recommend. very helpful throughout the whole process. Would recommend. More
by smbennett714
Employees Worked With
January 04, 2025
Everything went very easy and was one of the best and efficient car buying experiences I’ve had. Sydni was awesome and Kevin did a great walk through on the vehicle. Couldn’t really ask for a better expe efficient car buying experiences I’ve had. Sydni was awesome and Kevin did a great walk through on the vehicle. Couldn’t really ask for a better experience. More
by midnightfirellc
January 03, 2025
I had a good experience. Ryan was great to work with and I appreciated his attention to detail. Ryan was great to work with and I appreciated his attention to detail. More
by Karla.Chappel
Employees Worked With
January 03, 2025
Easy to talk to and contacted me in reasonable time. Also got me a lyft which made things way easier. Only negative was something was spilled in my car and has my door very sticky and it doesnt seem any Also got me a lyft which made things way easier. Only negative was something was spilled in my car and has my door very sticky and it doesnt seem anyone even tried to clean it. Did not do much to my car so confused how something was spilled More
by nikkifyffe
Employees Worked With
James
