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Phil Long Hyundai of Motor City

Colorado Springs, CO

Overview
Employees
Reviews
Vehicles
4.4
505 Reviews
The strength of the Phil Long Family of Dealerships in such a competitive industry is the result of its ongoing commitment to Philip Long's vision ~ Commitment to the community, quality customer service and exceptional value. Over the years, the Phil Long Family of Dealerships has received numerous industry awards for record-breaking sales, superior customer service, innovative design and presentation, state of the art facilities, community service, design, development and more. Customers continue to return and refer because of this strong commitment to providing quality products, service and effort. Philip Long and Jay Cimino's vision for this company, its employees and the community is inspirational. Passionate commitment to ensure the success of the company as well as helping to build strong communities will be the legacy of the Phil Long Family of Dealerships.
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170 Motor Way

Colorado Springs, CO

80905

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Showing 505 reviews

December 27, 2024

They can’t fix nothing there. I’m still having car problems even after I leave there More

by angelrosales89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Felipe luevano
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Dec 27, 2024 -

Phil Long Hyundai of Motor City responded

Hello Angelrosales89~ We want to make this right for you. Can you please call the General Manager Steve Krohn on his direct line so that we can hear you out and come up with a plan to get this resolved for you. We do truly want to help get your car's problem diagnosed. If we need to put you in a no-charge loaner car to have more time to duplicate you car's issue, we can do that as well. Thank you for your business! We'd love to have a 2nd chance at helping you.

December 27, 2024

We called ahead and told them the issue to ensure they would have the part in store when we brought the car in since we were traveling. They told us they would have the part by the 26th so to bring the ca More

by Brian Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know the name of who I worked with in the service department.
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December 26, 2024

Very very customer orientated always willing to be of assistance very knowledgeable make the customer comfortable and at ease with the experience. More

by Jeff kaschnigg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Krohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Kiely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katy Wardell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julianna Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizette Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Phil Long Hyundai of Motor City responded

Jeff! Thank you so much for your business and your loyalty to our dealership! We hope you love your new Hyundai and we are very grateful for the kind words you wrote and the 5 Star Ratings for each of our team members! Wow - we are grateful to have you in the #1 Hyundai Motor City Family! #1 Hyundai Motor City in Southern Colorado for 11 years Running! Home of the exclusive 30 Year / 300,000 Mile Warranty!!

December 25, 2024

I was getting reminders days before my appointment. It stated that there was a new place to pull in your car. It was the same as always! More

by Lavalore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Dec 26, 2024 -

Phil Long Hyundai of Motor City responded

Hello. We have just completed an $11 Million Dollar Renovation on our Dealership as of December 2024! We have a new service drive with 2 lanes, no longer 1, and we also have increased our capacity from 7 bays to 22! We also have added 2 new Service Advisors bringing the total to 5. We are unsure of where we went wrong in our communications to our customers about our new Service Department upgrades, however, we truly don't feel the 1 star review is fair! Please call Steve Krohn, the General Manager to discuss in more detail and what we can do to make this better for you. Thank you for being a Hyundai Motor City Customer! #1 Hyundai Motor City in Southern Colorado for 11 years Running! Home of the exclusive 30 Year / 300,000 Mile Warranty!

December 25, 2024

Awesome. I keep coming back. Thank you. Merry Christmas. They did a great job. I will be back. More

by dkkrier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in Service Dept
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Dec 26, 2024 -

Phil Long Hyundai of Motor City responded

Thank you for your business! We are grateful that you have come to use our service department many times! #1 Hyundai Motor City in Southern Colorado for 11 years Running! Home of the exclusive 30 Year / 300,000 Mile Warranty!

December 25, 2024

Julianna helped me get the best deal and I seen her helping to clean my car. She went beyond what I thought a sales person would do for me. HYUNDAI has awesome employees . JULIANNA came in on her day More

by roberteinspahr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julianna Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valen Solano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

roberteinspahr responded

I forgot to say Julianne Lucero had a big smile on her face as if i had just bought her the car. She was so happy for me and let me just it was my very first new car purchase and cuz of how comfortable she made me feel and how happy she got for me. I will tell everyone to got see ONLY her because of seeing her honestly happy and excited for was awesome. Plus She very pretty and has a smile that THE GRINCH WOULD THAT STOLE CHRISTMAS. HE WOULD BUY A CAR LOL... MERRY CHRISTMAS

Dec 26, 2024 -

Phil Long Hyundai of Motor City responded

We are so grateful for your business! Our records show you have purchased several cars here, and for that we are tremendously grateful for YOU! Thank you again and enjoy your new car! We appreciate the kind words and reviews about Julianna and Valen! #1 Hyundai Motor City in Southern Colorado for 11 years Running! Home of the exclusive 30 Year / 300,000 Mile Warranty!

Dec 26, 2024 -

roberteinspahr responded

Plus JULIANNE LUCERO, this young lady came in on her day off just to help me and after the sale was over she stayed to tell the end on 12/24/2024. The day before Christmas. Again Thank you

December 25, 2024

Charlie and team always take great care of me and follow up, which is sometimes more important than the initial issue. More

by JGIBSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Phil Long Hyundai of Motor City responded

Your review is truly appreciated, and the 5 stars as well! We truly try to follow up and connect with each and every customer! #1 Hyundai Motor City in Southern Colorado for 11 years Running! Home of the exclusive 30 Year / 300,000 Mile Warranty!

December 24, 2024

Our sales guy Paoe, was outstanding, as was everyone else. Knowledgeable. Kind. And no pressure. More

by Warren Epstein
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Sandy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paoe Kahele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Phil Long Hyundai of Motor City responded

Paoe has been on our team for several years now and getting 5 star reviews for his work is really not that rare - he's great! And so are you, we appreciate you as our customer and thank you for your business! #1 Hyundai Motor City in Southern Colorado for 11 years Running! Home of the exclusive 30 Year / 300,000 Mile Warranty!

December 24, 2024

Isabelle was very knowledgeable and able to answer all our questions. She made us comfortable making the deal on the first vehicle and dealer we looked at. More

by RICK@PATTERSONPLUMBING.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Cremidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabelle Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Phil Long Hyundai of Motor City responded

Thank you for buying your vehicle here and the kind words about Isabelle "Izzy" and Luis our General Sales Manager! We hope to serve you in the future as well! THANK YOU! #1 Hyundai Motor City in Southern Colorado for 11 years Running! Home of the exclusive 30 Year / 300,000 Mile Warranty!

December 22, 2024

Attentive, helpful, professional. Provided more info than just answering the questions asked. Ensured we understood information provided, next steps for completing our requests, ensue More

by jscar1
Recommend Dealer
Yes
Employees Worked With
Christopher Sandy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Sandy
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Dec 26, 2024 -

Phil Long Hyundai of Motor City responded

Thank you for making your purchase here! YOU are greatly appreciated! #1 Hyundai Motor City in Southern Colorado for 11 years Running! Home of the exclusive 30 Year / 300,000 Mile Warranty!

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