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Phil Long Hyundai of Motor City

Colorado Springs, CO

4.4
635 Reviews
The strength of the Phil Long Family of Dealerships in such a competitive industry is the result of its ongoing commitment to Philip Long's vision ~ Commitment to the community, quality customer service and exceptional value. Over the years, the Phil Long Family of Dealerships has received numerous industry awards for record-breaking sales, superior customer service, innovative design and presentation, state of the art facilities, community service, design, development and more. Customers continue to return and refer because of this strong commitment to providing quality products, service and effort. Philip Long and Jay Cimino's vision for this company, its employees and the community is inspirational. Passionate commitment to ensure the success of the company as well as helping to build strong communities will be the legacy of the Phil Long Family of Dealerships.
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170 Motor Way

Colorado Springs, CO

80905

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Showing 635 reviews

January 04, 2024

Follow up to Dealership response: I do appreciate the fact that Steve Krohn (GM) took the time to listen to my concerns that I had with my purchase experience. I am disappointed that the Customer Experie More

by vcthompson
Recommend Dealer
No
Employees Worked With
Steve Krohn
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Phil Long Hyundai of Motor City responded

Thank you very much for coming in to work on resolving your concerns. We require our team to be professional with all of our customers and we're sorry that we did not meet that standard. We hope that we will have an opportunity in the future to provide a better experience. Thank you again for your patience. - Phil Long

December 27, 2023

Disappointed in purchase experience. 1. Bait and switch tactic was used when I researched inventory and finding out vehicle I received "out the door" numbers was no longer available up More

by vcthompson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Paoe Kahele
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Carr
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Phil Long Hyundai of Motor City responded

We appreciate you bringing this experience to our attention. Our GM was able to sit with you today on 12/29/2023 and believes all of these issues were discussed with you and clarified. The dealership does not engage in bait and switch practices and all cars are available for sale or becoming loaners up until the time another customer purchases it or they are made available as a service loaner for another guest, which is what happened with the particular car you had inquired about. In terms of upselling, we always aim to place our customers in the lowest cost car during their search. We do not compensate our sales associates differently based on you purchasing a more expensive car that you original desired. Also, we are glad that we were able to diagnose the issue with your car bringing several warning lights on and we have the part on order and being replaced under America’s Best Warranty! We can assure you that we do not find this type of situation acceptable, and we are glad to have had the opportunity to address the situation you have described. Thank you - Phil Long

December 19, 2023

This is a follow up to a review I wrote. My name is Michael Eugene Bully and I want to make a correction. The General Manager Steve checked into the situation I had about a recall alternator More

by bully331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cisco Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paoe Kahele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Cremidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : General Manager Steve , Alex Enriquez, Shepard Emry, Charles Battaglia, Cherry Boyd, Everardo Galvan
Dec 29, 2023 -

Phil Long Hyundai of Motor City responded

Thank you so much for such a positive review! We are so glad we were able to turn your experience around and earn your recommendation. We look forward to helping you again in the future!

December 12, 2023

Complaint: 12/11/23 I Michael Eugene Bully got a recall notice in the mail last month from Hyundai Corporate office stating that my 2007 Sante Fe had a recall for a leaking oil pan. I noticed before that, More

by bully331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Krohn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Falepa
Dec 29, 2023 -

Phil Long Hyundai of Motor City responded

Thank you for taking the time to leave a review. We truly appreciate your feedback. We hope our follow up with you was able to improve your experience and appreciate your positive review update. We hope to be of service to you again in the future when you'll have a more positive experience. Thank you. - Phil Long

November 29, 2023

Cisco Haro Show and expressed excellent service and care. I recommend him to everyone friend and family More

by Leonhowell03
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cisco Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Phil Long Hyundai of Motor City responded

We appreciate your positive review about your experience with us! We hope to be of service again in the future.

November 29, 2023

Zach was knowledgeable, easy to talk to and found a vehicle for us in our price point. Car buying can be an intimidating experience but Zach made it as painless as possible. More

by Lauri.makikalli
Recommend Dealer
Yes
Employees Worked With
Zachary Wessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Phil Long Hyundai of Motor City responded

We appreciate your positive review about your experience with us! We hope to be of service again in the future.

November 21, 2023

This is the greatest dealership I have been to! Excellent sales and service always! Thank you More

by fineyounglad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Krohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Cremidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shepard Emry
Dec 29, 2023 -

Phil Long Hyundai of Motor City responded

We appreciate your positive review about your experience with us! We hope to be of service again in the future.

November 18, 2023

Zach was very helpful with my purchase. He responded to my calls and requests quickly. More

by ooiikkii
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Zachary Wessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Phil Long Hyundai of Motor City responded

We appreciate your positive review about your experience with us! We hope to be of service again in the future.

November 10, 2023

Isabelle was well versed in vehicle knowledge and really letting the customer dictate the experience. She was kind and professional More

by Mrjr27
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isabelle Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Phil Long Hyundai of Motor City responded

We appreciate your positive review about your experience with us! We hope to be of service again in the future and make it a 5-star experience.

October 31, 2023

Phil Long Hyundai is really great. Zach made sure I got the car I needed and it is a perfect fit for me! More

by Ron
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zachary Wessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Phil Long Hyundai of Motor City responded

We appreciate your positive review about your experience with us! We hope to be of service again in the future.

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