Phil Long Hyundai of Motor City | Page 18

The team was super helpful. Lizette was extra helpful. A truly wonderful experience. Highly recommended. Lizette was extra helpful. A truly wonderful experience. Highly recommended. More

Entire puchase was a painful process. Required features were not installed prior to vehicle delivery. Vehicle came from another dealer and was not fully inspected or prepped prior to deli Required features were not installed prior to vehicle delivery. Vehicle came from another dealer and was not fully inspected or prepped prior to delivery. Required paperwork and contracts were given to us piecemeal, out of any logical order, and in a complete mess. Took me 2 hours at home to sort and collate warranty documents and contract paperwork. Dealership did not install/supply required services. WE had to point out the lack of purchased Pulse Brakes and Secure Mark sevices. My wife and I had to make four separate 50 mile round trips from Monument to get all features installed and accessories delivered. Dealer made everything right in the end but we certainly did not enjoy the experience. If I had it to do over, I would have purchased from another dealer in Denver. By the way, I realize there was construction ongoing but, parking at Phil Long Motor City is a dangerous and often frightening adventure. This is the 3rd Hyundai we have owned. Our last Santa Fe was purchased at Watermark Hyundai in Marion Il. I can’t say enough about the prioessionalism of the Illinos dealer or how much we have enjoyed our previous Hyundai vehicles purchases/experiences. Wish this purchase could have been half as good. On a brighter note, we love our new Tucson Hybrid. More

Charlie was really helpful with my appointment. He explained all that wad going on and made me feel comfortable. He explained all that wad going on and made me feel comfortable. More

This Dealership is really great! Very friendly staff and very professional. I have had my family's cars serviced here for years, a Hyundai, Honda, Saturn, Chevy, and Isuzu. They can Very friendly staff and very professional. I have had my family's cars serviced here for years, a Hyundai, Honda, Saturn, Chevy, and Isuzu. They can work on anything. Also bought 3 cars here over the last 10 years. More

I worked with Isabelle and she was the absolute best! She made me feel welcomed and answered all questions i had. I highly recommend Isabelle to everyone looking to buy a new Hyundai She made me feel welcomed and answered all questions i had. I highly recommend Isabelle to everyone looking to buy a new Hyundai More

Dealership was very easy to work with. Great vehicle selection and excellent overall buying experience! Louis was very polite and helpful. Great vehicle selection and excellent overall buying experience! Louis was very polite and helpful. More

had the unfortunate experience of purchasing a car from Phil Long Hyundai of Motor City five and a half months ago, and it has been nothing short of a nightmare. Despite numerous assurances, I have yet to Phil Long Hyundai of Motor City five and a half months ago, and it has been nothing short of a nightmare. Despite numerous assurances, I have yet to receive the title for the vehicle. From the beginning, they misled me about the status of the paperwork, blaming the delay on the DMV. However, after reaching out to the DMV myself, I discovered that Phil Long Hyundai of Motor City hadn't even submitted the necessary documents. Their incompetence reached new heights when they began requesting a death certificate from me, for an individual I've never even heard of, presumably the previous owner. It's clear they failed to obtain the title due to their own negligence, yet they continue to dodge responsibility. I strongly advise anyone considering purchasing a vehicle to steer clear of this place. Their deceitful and illegal practices and inability to fulfill basic obligations make them entirely untrustworthy. More