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Phil Long Hyundai of Chapel Hills

Colorado Springs, CO

Overview
Reviews
Vehicles
4.6
605 Reviews
Welcome to Phil Long Hyundai Of Chapel Hills Customers for Life It is my deepest desire to ensure that I communicate to all potential customers with whom this store works with that they know we are committed to quality service after the sale. I strive with my team to prove that we are worthy of your continued business. I have hired and trained this team personally; they know my expectations, as I know yours. Does what they say they’ll do, honors their word, and deliver what they promise. Our customers are our neighbors, family, friends and deserve our best efforts and our commitment to excellence in sales and service. A Customer for Life is not a slogan, It’s what we strive to achieve everyday and it is my promise and commitment to every person with whom we have been honored to serve. My hope is that you will give us a “test drive” to prove to you that we mean what we say. See you soon, Dan Jonuska General Manager Phil Long Hyundai of Chapel Hills, LLC. P.S. did I mention that we’ve been awarded #1 Customer Service Satisfaction for 24 straight quarters?
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1540 Auto Mall Loop

Colorado Springs, CO

80920

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Showing 605 reviews

February 17, 2026

The service here was absolutely terrible! The service advisor directly told me that the damage was “not their problem” and made fun of my name. They repeatedly told me that my warranty claim More

by RAINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Virginia Douglas, Andy Barela
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Feb 17, 2026 -

Phil Long Hyundai of Chapel Hills responded

Hi Raine, My name is Nadine Bateman BDC manager at Chapel Hills Hyundai.First and foremost, I want to sincerely apologize for the experience you described. What you’ve outlined is extremely concerning and does not reflect the level of professionalism or respect we expect our team to provide. Our General Manager has personally attempted to reach you and has left messages, as he would very much like the opportunity to speak with you directly regarding your experience and the concerns raised in your review. We take situations like this very seriously—especially when they involve communication, warranty processes, and how a customer was treated. At your earliest convenience, please feel free to return our General Manager’s call 719-867-6703 or contact me directly at 719-867-6721 ( nbateman@phillong.com) We are committed to reviewing this thoroughly. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

February 17, 2026

After servicing for wheel alignment, I suffered severe shimmying when braking for entire trip to Grand Junction and Back. Call and left message Friday with receptionist and have not heard back from Luis More

by HAUKCLAN1
Recommend Dealer
No
Employees Worked With
Luis
Report | Print
Feb 21, 2026 -

Phil Long Hyundai of Chapel Hills responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Nadine J Bateman (719) 867-6721

Feb 21, 2026 -

Phil Long Hyundai of Chapel Hills responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Nadine J Bateman (719) 867-6721

February 16, 2026

The salesperson was very helpful, knowledgeable and easy to talk to. They had no problem showing us a number of options and comparative pricing. The experience was low pressure. More

by rdschafer0876
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ayush Tamang
Report | Print
Feb 16, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for taking the time to share your experience! On behalf of our entire team, I’m thrilled to hear that your salesperson was helpful, knowledgeable, and easy to talk to. Providing a low-pressure environment while offering clear options and transparent comparative pricing is exactly the experience we strive to deliver every day. We truly appreciate your feedback and your trust in us. If there’s anything further we can assist you with—whether it’s additional questions, service needs, or future vehicle options—please don’t hesitate to reach out. Thank you again for choosing us, and we look forward to seeing you again! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

February 15, 2026

Kira was direct, polite, helpful, honest and very professional. We had a great experience. We will absolutely return to Phil Long Chapel Hills for future cars and all services. More

by GAVALETZAARON
Recommend Dealer
Yes
Employees Worked With
Shakira Conner
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Feb 15, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for sharing your experience with us! We’re pleased you felt well informed and supported. Enjoy your new Hyundai Palisade, and we look forward to assisting with your next vehicle or service visit.

February 15, 2026

Friendly and knowledgeable staff. Nobody likes back and forth negotiations that keep you there until 10pm but we still came to an agreement and the deal was made. More

by JACOBRSEITZ
Recommend Dealer
Yes
Employees Worked With
Kyle Phister
Report | Print
Feb 15, 2026 -

Phil Long Hyundai of Chapel Hills responded

It’s wonderful to hear our friendly and knowledgeable team could guide you through those late-evening negotiations and reach an agreement. Congratulations on your new Hyundai Palisade, and enjoy every drive.

February 15, 2026

My experience was amazing with sales person Isaiah Brooks- he’s helped my family before and now was my turn- I couldn’t be happier with my experience all around! More

by TURRELLKL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah brooks
Report | Print
Feb 15, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had an amazing experience with Isaiah Brooks. It means a lot to us that he has been able to assist your family over the years—and now had the opportunity to help you as well. That kind of long-term relationship is exactly what we strive for. On behalf of our entire team, thank you for your trust and continued support. If there’s ever anything you or your family need in the future, please don’t hesitate to reach out. We’re always here to help! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

February 14, 2026

They always get me in pretty quickly. I appreciate the loaner vehicle so life can go on. More

by patty.harrison
Recommend Dealer
Yes
Employees Worked With
Kayleigh and Andy
Report | Print
Feb 14, 2026 -

Phil Long Hyundai of Chapel Hills responded

We’re glad to hear that our team has been able to get you in quickly and keep things moving smoothly with a loaner vehicle. We know how important it is to keep life on track while your vehicle is being serviced, and we’re happy to help make that happen. We truly appreciate you taking the time to share your experience and look forward to assisting you again whenever you need us! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

February 13, 2026

Dealership quality of workmanship is great and service managers are very knowledge and extremely helpful. Thanks,!!!! More

by wingrider65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty and Liz are just super.
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Feb 13, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for your kind words! On behalf of our entire team, we truly appreciate you taking the time to share your experience. It’s wonderful to hear that you were pleased with the quality of workmanship and that our service managers were knowledgeable and helpful throughout your visit. Providing exceptional service and making sure our customers feel confident and supported is always our top priority. I’ll be sure to pass along your feedback to the team—they’ll be thrilled to hear it! If there’s ever anything you need in the future, please don’t hesitate to reach out. We look forward to serving you again! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

February 12, 2026

Amazing! Thankful how hard everyone worked to help us get into a new vehicle! Everyone accommodated us with exactly what we were looking for. Sylvia was also More

by FELIZIAGOSINE
Recommend Dealer
Yes
Employees Worked With
Sylvia
Report | Print
Feb 12, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for the amazing review! We truly appreciate you taking the time to share your experience. Our team works hard to make sure every guest finds exactly what they’re looking for, and it’s wonderful to hear that we were able to do that for you. I’ll be sure to pass along your kind words to Sylvia—she’ll be thrilled to know she made such a positive impact. Congratulations on your new vehicle! If you ever have any questions or need anything in the future, please don’t hesitate to reach out. We’re always here to help. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

February 12, 2026

Luis has been great since the very beginning making sure my Tucson gets what it needs. The service area is always clean and efficient. Thank you. More

by Cheryle Poulson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Feb 12, 2026 -

Phil Long Hyundai of Chapel Hills responded

It’s wonderful to hear that our team provided attentive care for your Hyundai Tucson and that the service area was clean and efficient. Thank you for sharing your experience.

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