Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Phil Long Hyundai of Chapel Hills

Colorado Springs, CO

Overview
Reviews
Vehicles
4.6
658 Reviews
Welcome to Phil Long Hyundai Of Chapel Hills Customers for Life It is my deepest desire to ensure that I communicate to all potential customers with whom this store works with that they know we are committed to quality service after the sale. I strive with my team to prove that we are worthy of your continued business. I have hired and trained this team personally; they know my expectations, as I know yours. Does what they say they’ll do, honors their word, and deliver what they promise. Our customers are our neighbors, family, friends and deserve our best efforts and our commitment to excellence in sales and service. A Customer for Life is not a slogan, It’s what we strive to achieve everyday and it is my promise and commitment to every person with whom we have been honored to serve. My hope is that you will give us a “test drive” to prove to you that we mean what we say. See you soon, Dan Jonuska General Manager Phil Long Hyundai of Chapel Hills, LLC. P.S. did I mention that we’ve been awarded #1 Customer Service Satisfaction for 24 straight quarters?
Contact Dealership
View Awards

1540 Auto Mall Loop

Colorado Springs, CO

80920

Directions

By Type

Showing 658 reviews

May 03, 2026

It honestly was smooth. I came in to test drive a Genesis GV70 because I had just looked at Lexus and wasn't too sure if that is what I wanted. Drove the GV70 and fell I lov More

by Casatorrestx
Recommend Dealer
Yes
Employees Worked With
Silvia Sanchez
Report | Print
May 04, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for sharing your experience! I’m glad to hear everything went smoothly and that the GV70 made such a strong impression after your Lexus visit—that’s always an exciting moment. It’s great that our team was able to help you find exactly what you were looking for and get everything wrapped up efficiently, even right before closing. We truly appreciate you choosing us and hope you’re loving every minute behind the wheel of your new Genesis GV70. If you ever need anything or have questions down the road, don’t hesitate to reach out. Enjoy your new ride! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

May 03, 2026

After making my appointment we agreed on a date and time that was convenient for me. Luis met me and went over the maintenance that was needed and requested. It was taken care of and my suv now rides smooth More

by Investpabenel
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
May 03, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for trusting us to service your Hyundai. We’re pleased the appointment setup was convenient and that our team took care of the requested maintenance so your SUV runs smoothly. We appreciate your kind words about our personable service.

May 01, 2026

Engine rebuild and general vehicle maintenance Luis is a most excellent service advisor and has awesome customer service skills. More

by johnnyno
Recommend Dealer
Yes
Employees Worked With
Luis Martinez
Report | Print
May 01, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with Luis. He truly goes above and beyond to ensure our customers are taken care of. We’ll be sure to pass along your feedback to him—he’ll be glad to know his efforts are appreciated. If you ever need anything else, don’t hesitate to reach out! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

May 01, 2026

It went well not to bad wait times for a dealership service. Fast, considerate service More

by RAEBEN9
Recommend Dealer
Yes
Employees Worked With
Virgina
Report | Print
May 01, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for taking the time to share your experience! We're glad to hear that your service visit went well and that the wait times were manageable. Our team works hard to provide fast and considerate service, and it’s great to know we met your expectations. We look forward to serving you again in the future! If you ever need anything else, don't hesitate to reach out. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

May 01, 2026

takes time to listen and understand the issue and consideration to your issue can’t complain More

by jaime-amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
liz
Report | Print
May 01, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for sharing your feedback! We're glad to hear that you felt heard and understood. Providing excellent customer service is our top priority, and we appreciate you recognizing our efforts. If there's anything else we can do for you, don't hesitate to reach out. We're here to help! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

May 01, 2026

Kayleigh and Andy always go the extra mile to be sure our vehicles are road ready. We trust their honesty. Work always done in timely manner. More

by barbdwayer
Recommend Dealer
Yes
Employees Worked With
Andy Barela and Kaleigh Garcia.
Report | Print
May 01, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for the kind words! We're thrilled to hear that Kayleigh and Andy consistently go above and beyond to ensure your vehicles are road ready. Their dedication and honesty are qualities we truly value, and we’re glad to see that reflected in your experience. We appreciate your trust and look forward to continuing to serve you with timely, quality service! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

May 01, 2026

Very efficient. It was an unscheduled repair. Virginia got me in and out without issue. She kept me informed throughout the day. More

by HEIDWAY
Recommend Dealer
Yes
Employees Worked With
Virginia
Report | Print
May 01, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your feedback! We’re so glad to hear that Virginia was able to assist you efficiently and keep you informed throughout your repair. It's great to know that we could accommodate your unscheduled visit and make the process smooth for you. We’ll be sure to pass along your kind words to Virginia. We look forward to serving you again in the future! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

May 01, 2026

It was a frustrating and disappointing experience this time, bringing in our Hyundai Santa Fe for its scheduled warranty maintenance. I was in the waiting room the entire time, and they knew this, and the More

by flyerdreamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know.
Report | Print
May 01, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for sharing your feedback, and I sincerely apologize for the frustration and inconvenience you experienced during your recent visit. I completely understand how disappointing it must have been not to receive the clear communication you expected regarding the air filters, especially when you were reachable and waiting in the service area. I want to assure you that we take your concerns seriously, and this is not the level of service we strive to provide. We absolutely should have communicated the air filter issue to you directly and received your approval for any necessary work before proceeding. To help resolve this and ensure your future visits are more seamless, I would encourage you to reach out directly to our Service Manager, Andy Barela his direct line is 719-867-6652 and email is abarela@phillong.com. He will be happy to discuss your experience further and address any remaining concerns or service needs you may have. Again, I apologize for the oversight, and thank you for your patience. We appreciate you bringing this to our attention and will work to improve our communication moving forward. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

April 30, 2026

He got me in on the time that he promised, and tried hard to solve my problems that no other Hyundai dealership in town would even touch, nor did they know what the xxxx they were doing. My problem was solve More

by ELECTRAGLIDE22
Recommend Dealer
Yes
Employees Worked With
Thomas R Cottingham service advisor. 100% satisfied
Report | Print
Apr 30, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for your kind words and for giving us the opportunity to assist you. We’re glad we could get you in at the time promised and, more importantly, help resolve an issue that had been frustrating to deal with elsewhere. Our team takes pride in digging deeper and not turning customers away when things get challenging, so it means a lot to hear that reflected in your experience. If there’s ever anything else you need, please don’t hesitate to reach out—we’re always here to help. We truly appreciate your trust and your business! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

April 30, 2026

Friendly staff, great communication and easy access to scheduling portal. Good reminder call and email. More

by PORTERCESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot her name
Report | Print
Apr 30, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thanks for sharing your experience with our friendly team. We’re glad you found our communications clear and the scheduling portal convenient, and that the reminder calls and emails were helpful. We look forward to caring for your Hyundai again.

1
2
...
66