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Phil Long Hyundai of Chapel Hills
Colorado Springs, CO
658 Reviews
Welcome to Phil Long Hyundai Of Chapel Hills
Customers for Life
It is my deepest desire to ensure that I communicate to all potential customers with whom this store works with that they know we are committed to quality service after the sale. I strive with my team to prove that we are worthy of your continued business.
I have hired and trained this team personally; they know my expectations, as I know yours. Does what they say they’ll do, honors their word, and deliver what they promise. Our customers are our neighbors, family, friends and deserve our best efforts and our commitment to excellence in sales and service.
A Customer for Life is not a slogan, It’s what we strive to achieve everyday and it is my promise and commitment to every person with whom we have been honored to serve.
My hope is that you will give us a “test drive” to prove to you that we mean what we say.
See you soon,
Dan Jonuska
General Manager
Phil Long Hyundai of Chapel Hills, LLC.
P.S. did I mention that we’ve been awarded #1 Customer Service Satisfaction for 24 straight quarters?
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 658 reviews
September 06, 2016
Oil change and recall alerts Staff are always friendly, courteous and waiting area is very comfortable! Took car back on time and was done in no time. As always a pleasurable li Staff are always friendly, courteous and waiting area is very comfortable! Took car back on time and was done in no time. As always a pleasurable list to the North Chapel Hills Phil Long dealership. Constantly telling people to give them a chance if anyone is in the market for a new car or just needs service! More
by glenn.nat
Employees Worked With
Not sure which employee my wife worked with but she stated the above to me.
September 05, 2016
Horrible Customer Service I had a 10:15 am appointment on a Friday and dropped my car off at that time. There were 3 things for them to look at. I was told they would diagnose I had a 10:15 am appointment on a Friday and dropped my car off at that time. There were 3 things for them to look at. I was told they would diagnose the problems and then call me with an estimate. I didn't hear anything by about 3:00 so I gave them a call. The lady who answered the phone said my service rep, Mikey, was tied up and he would call me back shortly. By 5:00 I still had not heard anything, so called again. Again I was told Mikey was tied up with a customer and he would call me back. I was beginning to wonder if I would even get my car back that day. I never received a phone call back at all on Friday. By Saturday morning at 10 AM, I still hadn't heard anything. I called the Service Desk and received their voice mail message to leave a message and they would call me back. I then called the sales office and they said someone would call me back in 5 minutes. 10 minutes later no one called, so I called again. I was finally put in touch with Mikey and he said they were very busy and understaffed and that is my car wasn't ready. Just a call back on Friday with a status report would have only taken a couple of minutes. Being busy is no excuse. He then offered a rental, however I didn't want a rental, I just wanted my car back and asked him if he guaranteed they would get it done by 3 pm. He said they would and he would call me when it was ready. If they were that busy they should never have let me make an appointment for 10:15 am. I would have gladly rescheduled had I known I would not get my car back the same day I dropped it off. Mikie called me at 1 PM on Saturday and said my car was ready. I requested a discount for their ineptness and he gave me 10% off. I expected more since I didn't have my car for almost 2 straight days on a holiday weekend. When I picked up my car Mikey wasn't there. The service rep who gave me my keys and bill didn't want to hear my complaints. He said he gave Mikey all my messages and he had nothing to do with it. I never thought in a million years that no one would call me back with a status report and that I would not get my car back until the next afternoon. This is the worst customer service I have ever experienced from a dealership and will certainly never go back. I had a bad experience with Phil Long Hyundai at Motor City as well about a year ago. They say they have shuttle service, but after waiting on a shuttle ride for over an hour, I had to call someone to take me to work. They don't really have a "shuttle", one of their service people will take you "if they have the time". They didn't tell me that when I made my appointment and verified they could shuttle me to work. I will never go back to any Phil Long dealership. I will drive to Denver if I have to get Hyundai service. For all other repairs I will go to a local repair shop. More
by cj12
Employees Worked With
Mikey Chapman
September 03, 2016
Excellent Nadine provided superior customer service. Her dedication to the dealership and the customer was second to none. She was the difference. Tyler al Nadine provided superior customer service. Her dedication to the dealership and the customer was second to none. She was the difference. Tyler also provided superior customer service and really knew his cars. His knowledge is the reason I bought the Tucson Limited "Ultimate" Well done Chapel Hills Hyundai. More
by Jeff Broadwell
Employees Worked With
Tyler Meyers, Nadine Bateman
September 01, 2016
AMAZING!!! The most "PAINLESS" car shopping I have ever experienced in my entire life.. I knew exactly what i was looking for and I found it and jump right on it The most "PAINLESS" car shopping I have ever experienced in my entire life.. I knew exactly what i was looking for and I found it and jump right on it. More
by descot68
Employees Worked With
Heather Finley-excellent too!!, Travis DiGiovanni, Nadine Bateman, James Jones
August 31, 2016
Never Assume The buying experience was just OK. Took forever to get in with finance to get papers signed and this was on a weekday afternoon. No buyers even in the The buying experience was just OK. Took forever to get in with finance to get papers signed and this was on a weekday afternoon. No buyers even in the dealership. We assumed they had 2 keys. My mistake. Should have included it in the price of the car, but didn't. Of course they won't work with us. Now I'm going to be out $346 ($204 for the FOB, $82 for the key & $60 to program the xxxx thing). More
by Granite A
Employees Worked With
Saleslady was fine, parts service not willing to help
August 23, 2016
Superior Customer Service We visited the dealership with the desire to look around, but expected the typical "sales hounding" environment. We were greeted by Ben Ohman who was We visited the dealership with the desire to look around, but expected the typical "sales hounding" environment. We were greeted by Ben Ohman who was courteous and respectful of our desire to just look around. When we found the vehicle we were interested Ben was very knowledgeable and helpful in providing the information we needed to make a good and reasonable car buying decision. Each step in the car buying experience exceeding our expectations. More
by Hesitant Shopper
Employees Worked With
Ben Ohman, David Britton, Nadine Bateman
August 16, 2016
Contract/finance issues I purchased a hail damaged vehicle. Looking over the contract later after purchase, I didn't see a discount for the damage. It seemed to me the pric I purchased a hail damaged vehicle. Looking over the contract later after purchase, I didn't see a discount for the damage. It seemed to me the price I paid was too high for the damage the vehicle has. I called the dealership to talk to finance and try to go over the contract to understand. It took several calls to get in touch with someone, then when I did, I was told they would email a copy of the contract showing the discount and I never received it. I finally went to the dealership to talk to someone. Got some help but still not enough understanding. I love Hyundai and hope to continue driving your vehicles but a little more help with this contract issue would have been very good. More
by irod3
Verified CustomerAugust 13, 2016
Best Service Dept and Great Service Rep I had a Hyundai Elantra a few years ago and met Marty, the Service Rep, at this dealership at that time. He has always been great to work with. I mi I had a Hyundai Elantra a few years ago and met Marty, the Service Rep, at this dealership at that time. He has always been great to work with. I mistakenly traded that car in on another brand that ended up being a maintenance nightmare. Not only was the car not reliable, but the service department was not pleasant to deal with. I kept that other brand car for about 2 years and then went back to Hyundai and bought the Santa Fe. One of the primary reasons I did this was because of the service department. Recently, I took my car in for a strange anomaly. It would not shut all the way off and was only going to the ACC option on the ignition switch. I could not lock the car and it beeped at me when I walked away from it because I had the keys in my pocket. I took it in and Marty looked at it, grabbed a service tech to help us out, and had me out of there in 20 minutes with the car fixed. They had to take the shift lever apart, modify an arm (file off 2mm so it would seat properly and register in Park) and reassemble. It was amazing!!! I also very much enjoyed visiting with Marty while I waited. This guy is great. More
by Frumpkin
Employees Worked With
Marty Stinett
August 11, 2016
Awesome Great experience. Cliff is definitely the guy to go to. He's not afraid to ask questions or find the answer you need. He is knowledgeable and very eas Great experience. Cliff is definitely the guy to go to. He's not afraid to ask questions or find the answer you need. He is knowledgeable and very easy going More
by potensdux
Employees Worked With
Cliff Foster
August 11, 2016
2017 Santa Fe Sport purchase I love my 2017 Santa Fe Sport! Ben Ohman is great to work with and extremely knowledgable about all things Hyundai. Very pleased with my experience wo I love my 2017 Santa Fe Sport! Ben Ohman is great to work with and extremely knowledgable about all things Hyundai. Very pleased with my experience working with Ben, will recommend to my friends and family! More
by morganmhough
Employees Worked With
Ben Ohman
