Phil Long Hyundai of Chapel Hills

I bought a Sonata in 2011 and had an amzing experience with the way I was treated. Richi helped my husband and I get what we wanted in the range we needed it. Over the past year Martyand Robert in service with the way I was treated. Richi helped my husband and I get what we wanted in the range we needed it. Over the past year Martyand Robert in service have been excellent to me every time I brought my "Olivia" in for her oil changes. They are courteous, know my name and just make me feel special. Unfortunately, on June 23rd I was in a terrible accident and I totalled my car. First and foremost, we are all ok. I had my 5 year old daughter with me and as you can imagine I was terrified she was injured. This car definitely did it's job in keeping us safe. My baby came out with a small burn from the seatbelt and absouletly nothing else. I have a small airbag burn on my arm, a slight sprain in wrist and the most pain is in my chest from the seatbelt and airbag. I assure you after seeing the car may people have commented that I shouldn't be alive or at a minimum are shocked I was not hurt much worse. They look at the pictures and see all the front end damage and are amazed at how nothing crushed in on the inside of the car. Like we were in a great big protective bubble! My "olivia" saved our lives. People laugh at me because once my husband arrived and took me to the hospital to get looked at, I didn't call the insurance company, I didn't call my parents,nope- I call Richi. I was so upset and already missed my car. From that second on I was in very good hands. Richi helped calm me down, told me to call the insurance company and to keep him in the loop. AS the days progressed Richi and Betty reached out to see how I was and to help us get started at loking for a new car. As you can imagine, I wanted my Sonata back, my pretty blue Sonata. We hit a couple of obstacles on the way. I thought we had Gap coverage throughinsurance and we didn't. Richi again stepped in and said "hey, you let me worry about this piece. I will take care of you. Just keepme updated as you here from your insurance company. In the mean time I am hunting down the car you want and talking to Security Service to see what can be done." Within 10 days of my accident Richi and Betty had found my angel. Had toget it delivered from north Denver, but had it for me and went way out of their way to help me from a finance perspective. My heart is happy, I am in my new car. Betty took the time to wlk me thorugh features I didn't understand, Richi helped me stay calm and did everything humanly possible to meet my expectations. You simple can not find this level of service any more. Most people see you as a way to make money and nothing else. This dealership and it's employees always make me feel special, unique and like I matter as a person first and as a business prospect last. I know this is only able tohappen because of Kenn. When someone like Kenn is in charge then this can heppen. He allows his employees to do things theright way and think outside of the box. I know none of this wouldn't have happened without him leading the way. He even had tried to come oin and meet me to make sure I was ok, that was awesome! Unfortunately we missed each other, but the fact that he took the time out of his schedule to think I was worth any of this, is simply amazing. I will never shop anywhere else for a car ever again. I am a Hyundai and Phil Long of Chapel Hills customer for life! I refer them to anyone who even mentions they are looking for a car! You simply will won't be let down, trust me! Kenn, thank you for inspiring and encouraging your employees to be good people, you definitely made a difference in my life! Richi, thank you for being patient and helping me to not panic in the face of uncertainity and fear. You rock! Betty- you have been so great to work with, I appreciate your patience and kindness in helping me get into the car I love! Hey Richi- can I ask what an invisible bra would cost? We had one on Olivia and I loved it and would really like to get one on "Eve", a.ka "Evie" :) Thank you all again for being amazing!!! More

Gary was fabulous. He Exceeded my expectations in every way. There were many ups and downs and bumps during our negotiation which to all day. Gary was always there To smooth things over. He went above and way. There were many ups and downs and bumps during our negotiation which to all day. Gary was always there To smooth things over. He went above and beyond anything that anyone would expect. 4 example of when I was thirsty he got me a drink. When my wife wanted to smoke outside Gary got her a chair. Needless to say This impressed me greatly. I cannot say enough about the management staff that works there also. Larry was a kindred spirit We got on famously. Richie broke his back trying to help me. I really appreciate all the hard work everyone put in. This car was for my wife and she loves it_. A few words about marcia brooks. I took my car in to have it looked at Based on some things we discovered during to purchase process. She was extremely helpful. And kept me informed every step of the way. If I had to some of my experience. I would say they treated me like family. And for me know higher compliment can be given. More

A year ago we were going to buy our youngest daughter a car; and from past dealings, I knew that Ken would take care of us. We worked with Betty Chen & she tried to find the right car for us. She kept up h car; and from past dealings, I knew that Ken would take care of us. We worked with Betty Chen & she tried to find the right car for us. She kept up her contact with me over the past year, so I gave her a call. We were buying our daughter Kim a Hummer H3 for he 21ST Birthday,so she set up the surprise. While she went nuts over her new car, I had been dealing with Richi Carni to get the financing done. He got us a better rate than we came in with and took the time to go through everything with Kim during delivery. He was the best and Betty was the best. I would not send anyone elsewhere or to anyone else. They've got loyal cutomers for life. More

I had a great buying experience with Terry on the 13 June 2012! He new just about everything there was to know about all the vehicles. For a salesman to know that much information in such a short period of t 2012! He new just about everything there was to know about all the vehicles. For a salesman to know that much information in such a short period of time (1 month) or at all that really impressed me. Richi please let me know the price on the clear sheild...Thanks More

My parents bought a new car here today. The staff was so friendly. My parents were so happy with the car they bought and the service they received. The staff took the time to answer all their questions and friendly. My parents were so happy with the car they bought and the service they received. The staff took the time to answer all their questions and made sure they knew how to use all the features in their car. With such a wonderful customer service this would be a wonderful place to work. I would like to thank the staff for a wonderful buying experience. More

Absolutely superb experience from start to finish! Mikey Chapman is an excellent salesman and provided nonstop assistance and knowledge that maintained my interest throughout! His pleasing personality was Chapman is an excellent salesman and provided nonstop assistance and knowledge that maintained my interest throughout! His pleasing personality was beyond reproach and I never felt pressured at any time! Richi Carni, alongwith Raquel Woolsey, backed up Mikey and provided invaluable assistance with all of the financial paperwork, etc. offering an extremely positive "Sales Team" example that should be envied by all auto sales professionals! It was very obvious to me that these wonderful people enjoy what they are doing and it shows as the whole experience was 100% positive! I'll definitely recommend this "Sales Team" and Phil Long dealership to anyone who is searching for an automobile!!! More

Mackee came and met us and that was very cool!!! Alex Mackee came and met us and that was very cool!!! Alex and Mikey were very helpful in answering all of our questions regarding the new 2012 Azera. M Mackee came and met us and that was very cool!!! Alex and Mikey were very helpful in answering all of our questions regarding the new 2012 Azera. Mikey went over all aspects of the car and its many options. All aspects of the deal were expained clearly to my wife and I by Mikey. He was very helpful during this transaction. Raquel explained all the options that were available to us and detailed the pros and cons to selecting or rejecting them. We ended up getting a number of the options not only based on our research prior to the deal but she helped us to finalize the decisions based on her answers to our questions. She also was very helpful in the transaction. To be honest, I knew I wanted this car as soon as I saw it advertized. It was a great coup for us that after we had test drove the new Azera that the one that I actually wanted (Midnight Blue with the tech package) was on the board for delivery. So it was really not hard for us to go ahead and place a deposit on the new car and simply wait for the delevery. I am happy to know that I am driving the FIRST 2012 Azera sold by this dealer in Colorado Springs and quite possibly the FIRST 2012 Azera to be sold in Colorado Springs. YEAH US!!!! More

James, Richi and Raquel were outstanding during my car buying experience. They were professional, knowledgeable and friendly. They explained my options and worked hard to get me the vehicle I wanted. T buying experience. They were professional, knowledgeable and friendly. They explained my options and worked hard to get me the vehicle I wanted. Their hard work and dedication to customer satisfaction is an asset to Phil Long Hyundai. More

Everyone was great and attentive. The worked as a team to get me a new car despite my credit obstacles. I would definately recommend James in the future and buy my next car from him. get me a new car despite my credit obstacles. I would definately recommend James in the future and buy my next car from him. More

I absolutely LOVE Phil Long Hyundai Chapel Hills. This is the 6th Hyundai my family has purchased from them. The cars are phenomenal but what keeps us coming back is the level of customer service. I fee is the 6th Hyundai my family has purchased from them. The cars are phenomenal but what keeps us coming back is the level of customer service. I feel like they are there to honestly answer our questions and serve our needs... they're not just trying to sell me a car. They are all so very friendly too. Very easy to chat with. I love that they are kid and dog friendly too! I feel very comfortable there and I trust them completely. The service doesn't end with the sale either... the follow up is great and the Parts/Service department is wonderful. I recommend Phil Long Hyundai of Chapel Hills to everyone! More