Phil Long Hyundai of Chapel Hills

Walked the lot to look and was GREETED nicely, not ambushed by a hungry salesperson. Left only to return later that day for a test drive. Was offered bottled waters immediately. Drove quite a ways and ambushed by a hungry salesperson. Left only to return later that day for a test drive. Was offered bottled waters immediately. Drove quite a ways and was thoroughly informed of the cars options along the way. Was INVITED inside to discuss numbers and see what kind of interest rates we could get. Was offered a fair value on our trade in, AND they worked with us to lower the price a little to make the sale work for us. I expect we will receive excellent service going forward as we were treated wonderfully from the start, prior to even mentioning we were ready to buy. Ben is a pleasure to work with and we would suggest this dealership and Ben (and our new car!) to all looking for a new vehicle. More

As an experienced buyer, I found not only Richi Carni and Cartier Underhill helpful, but everyone at this Hyundai dealership. The internet department went above and beyond in finding the best vehicle for me Cartier Underhill helpful, but everyone at this Hyundai dealership. The internet department went above and beyond in finding the best vehicle for me! Richi in financing also made the process easy & understandable. Since the purchase of my car I have had continuous great service from the staff at this Hyundai dealership. More

After searing for a new vehicle all day yesterday, I had all but given up on finding another car. I had visited 5 other dealerships prior to Hyundai. I had been lied to, made to wait for very long times, all but given up on finding another car. I had visited 5 other dealerships prior to Hyundai. I had been lied to, made to wait for very long times, tried to be sold cars that I did not want and could not afford. From the moment we called Hyundai you could tell they really cared about the person on the other end of the line. As soon as we got there they already had the car I had called about ready and waiting for me to look at it. I was greeted with such warmth and was made to feel comfortable throughout the whole process. I cannot believe that I got the car of my dreams and at a much lower price than expected. The free oil changes for the life of the vehicle. All I can say is Wow. Excellent Job. Next time we need a new or used car I know exactly where I am going. On a scale of 1 to 10 you guys defiantly score a 10. You met and exceeded all expectations. Thank you so much. More

All of the people representing this dealership are genuinely friendly and extremely proffesional, from the ladies in the online chat dept.to the staff on the sales floor, management and finance. These genuinely friendly and extremely proffesional, from the ladies in the online chat dept.to the staff on the sales floor, management and finance. These people are a pleasure to do business with. They re knowledgable, attentive and courtious. I will not only be recommending Phil Long Hyundai to my friends and fellow business persons, but I will also be returning n the near future to replace my aging company vehicle as well. More

Arrived at the dealership and was met by a sales consultant by the name of Jessica. We asked for Mikey (as he had sold us our 2009 Hyundai Accent) and were told that he was off. We asked if we could consultant by the name of Jessica. We asked for Mikey (as he had sold us our 2009 Hyundai Accent) and were told that he was off. We asked if we could look around and she showed us a number of cars and answered questions for us ( knowing that we were Mikey's customer). We came back the next day and met Mikey who talked to us about different cars and took a couple of test drives. We decided on a new Sonata. The process was very easy and not frustrating at all. We felt at home going to Phil Long. We dealt with Raquel in the finance dept. She was a very nice person to deal with and knew how to do her job well. Our overall feeling with the sales department - It was great. The people there all worked together to make it comfortable. More

James Fowler is easy to work with, he understands the customers needs. his biggest attribute is that he listens. He is not pushy and works to meat the customers desired end when it comes to car payment. customers needs. his biggest attribute is that he listens. He is not pushy and works to meat the customers desired end when it comes to car payment. He did not try and put me in a car the he liked for me. My greatest dislike is to leave a dealership in a car that I did not intend to buy. this did not happen. I am in a car that I went to buy and I am loving the it. James Fowler is the best sales person that I have dealt with when it comes to buying a car. he never pushed me and at no time did I feell the urge to just get up and leave. Car buying should not be a hassle and this experience was not that. Great car buying experience. Thanks james More

I had a great experience buying my Hyundai Accent at Phil Long's. I'm a very analytical person, so when I started shopping for a small car, I did my research and narrowed it down to 3 dealerships. I then v Long's. I'm a very analytical person, so when I started shopping for a small car, I did my research and narrowed it down to 3 dealerships. I then visited these dealerships multiple times so I could get a look at the car, test drive it, and get pricing information. At my first visit to Phil Longs, I met Betty Chen who showed me a couple of different cars and answered my questions. She was very friendly and not pushy, unlike my experience at another dealership I had visited. Some days later, another salesman, Richardo Pena, provided me with straight-forward pricing information. Like Betty, he wanted my business, but was not pushy. Later that same day, I worked with James Fowler who set up a final test drive and completed the deal. I am happy with the price for the Accent and I was very comfortable thoughout the purchasing process and attribute it to the friendliness and professionalism of the folks who work there. After the purchase, Raquel Woolsey explained the warranties to me and provided me the opportunity to get a discounted rate on an extended warranty. Again, this was a wonderful experience and everyone I worked with made it great...they earned my business. More

I went in to look at Accents, not really sure if I was going to buy or not. James greeted me almost immediately, was very professional and kind during my two test drives and very professional during the going to buy or not. James greeted me almost immediately, was very professional and kind during my two test drives and very professional during the sale of the car. Raquel was also very kind as well as speedy and thorough during the sale. All in all a wonderful experience. More

Today we want to thank the staff, Kenn Patton, Richi Carni and James Fowler for the best experience we have ever had in buying a car. Kenn is the best example of running a well-oiled machine at Chapel Carni and James Fowler for the best experience we have ever had in buying a car. Kenn is the best example of running a well-oiled machine at Chapel Hills. Lowell and I knew we were going to be taken care of from the beginning. It's very apparent that honesty, customer service and long-term relationships are the backbone of Phil Long Hyandai of Chapel Hills because of who Kenn Patton is. These guys worked over-time to make us feel comfortable with the cars we were considering, and there was never any pressure to buy. James Fowler was very patient and worked hard to get to know us and inform us. Ritchie Carnie went overboard in explaining our warranties and scenarios that made us understand not only the car, but the service we could expect to receive. They never acted like they were in a hurry, and treated us like guests or friends coming over to spend the afternoon in their living room! I can't say enough about Kenn Patton. I hope the hours he spends with employees and people such as ourselves all pay off to bless him beyond comprehension. As business owners, we appreciate when we experience others hard at work to treat customers ethically, lovingly and fairly. I believe Phil Long Hyandai at Chapel Hills goes above and beyond. Thank you, staff! All I can say is, "We will be back!" Sincerely, Lowell and Cheri Roggow More

Wife and I had been talking about getting a larger car and had done our online homework. We had thought about a Sante Fe or a couple other brands that had cars similiar. We walked up to the Phil Long de and had done our online homework. We had thought about a Sante Fe or a couple other brands that had cars similiar. We walked up to the Phil Long dealership and looked around the lot. Nice selection of colors and models to look at. The sales staff let us look without hounding us. When we went inside we were met warmly by Ben Ohman. He took the time to find out what was important to us and what we didnt want. He then took us to the lot and showed us the cars that met our desires. He didnt waste our time by trying to sell us up. I could tell he was VERY informed about the Hyundai line. During the test drive he let us find features on the Sante Fe, explained the benefits and then lead us through all the other goodies. After the drive we asked for a bit of hubby/wifey time to talk and Ben left to get us some water and gave us privacy. He was NOT the typical pushy salesman. We had decided to buy and we were guided through the processes painlessly and quickly. We were introduced to everyone at the dealership from the owner to the mechanic which would be the one to do our FREE oil changes for the life of our car. We met the K9 employee. We even got offered a piece of the Finance Manager's birthday Cake. LOL All in all I can say we were treated VERY well and in the future we WILL go back. More