Phil Long Hyundai of Chapel Hills

BUYER BEWARE!!I came down to this dealership from the BUYER BEWARE!! I came down to this dealership from the Littleton because they had a car I wanted to test drive. I had called and set an appointmen BUYER BEWARE!! I came down to this dealership from the Littleton because they had a car I wanted to test drive. I had called and set an appointment. On my way down I contact them and they say the car might be sold, but they would let me know. A couple hours later they said to go ahead and come down. When we get they had let someone else is test drive the car. We had to wait until they were done to do our test drive. In the meantime the person that had looked at it in the morning had come back and now wanted to buy it. Bobby then offered that they had a black on black coming in at the end of February. I put a $1000 deposit down to reserve that car. For over a month I text back and forth with Bobby, he was responsive. The first thing they told me that wasn't true was they could take my leased BMW on trade. They also said they would give $30k for my BMW. As the day gets closer to delivery I check with BMW and they will not accept third-party checks. So Bobby says you need to buy your BMW and then trade it in to him. At that point he now tells me he can only give me $27500. I was pretty frazzled at this point, because I still wanted the car. I hear from Bobby that the car has arrived. I make arrangement with BMW to give my leased car back to them. At this point I now don't have a car. We proceed to drive down to the Springs, even though Bobby was put out I was coming down on Friday instead of Saturday. We get there and he's busy which is fine. We finally sit down with him and he's being pretty rude to us. He puts down the numbers sheet I notice immediately the base price of the car is $5000 more than the price listed on their site. I ask him what that was and he says it's a market adjustment. I said I was never told about that. He says yes you were. In none of our communications over the month did he tell me it would be $5000 more than MSRP. I would have never agreed to that. He insists he told me and I signed a paper showing the extra $5000. No way did I sign that, they added it after I left. I tell him either you honor the MSRP or give me my deposit back. Scott the sales manager comes over and I repeat that you honor the MSRP or return deposit. I leave at this point because I'm so mad. I have no car and this dealership is trying to charge me more than the price listed on their site. They didn't want to talk negotiate anything. They asked for the card the deposit was put on to refunded my money. That's fine if they want to charge a market adjustment and it's the fine print, but Bobby never mentioned it to me. I left there with no car and in a panic because I had no car. I called every single Genesis dealer in CO looking for the car I wanted. When I called each one I asked if they were charging over MSRP and none were. I ended up at Genesis of Golden and lucked out with Jose and actually got the car I wanted in a better color. They didn't charge me over MSRP and they were a pleasure to deal with. More

Process was fairly easy, I walked in knowing everything I wanted though. Only problem is the slight of hand on forcing me to take additional car protection I asked to not have because they “can’t take money wanted though. Only problem is the slight of hand on forcing me to take additional car protection I asked to not have because they “can’t take money off of the car”. Forcing the tire and interior protection into the sale which was an unnecessary $1600 additional. More

Words cannot express how satisfied I am with the employees at Phil Long Hyundai of Chapel Hills. Jeff Mattingly, Nadine Bateman, and Zach Fortney were honest, communicative, and tenacious. They trul employees at Phil Long Hyundai of Chapel Hills. Jeff Mattingly, Nadine Bateman, and Zach Fortney were honest, communicative, and tenacious. They truly cared about my situation and showed character and integrity during the whole used car-buying process. If/when I need to buy another new or used car, I will only go to Phil Long. Thank you for such a satisfying experience!! More

Carl was an absolute pleasure to work with. He did everything he could to make sure he took great care of us throughout the whole process. everything he could to make sure he took great care of us throughout the whole process. More

They were great to work with and patient with me. I had never bought a vehicle out of state before but was easy to meet them part way and swap trades. I definitely recommend looking into doing business wit never bought a vehicle out of state before but was easy to meet them part way and swap trades. I definitely recommend looking into doing business with them when looking for a vehicle. Drew and Don are great to work with and checking to see if there is anything they can do to make it easier. More

My sales consultant, Matt Moraes, knows his products very well and was able to answer all my questions. When I wanted to know whether my bike would fit into the back of the model I was interested in, Matt i well and was able to answer all my questions. When I wanted to know whether my bike would fit into the back of the model I was interested in, Matt invited me to ride my bike down to the dealership and try fitting it in. It fit perfectly! Matt also made the purchase process go very easily. Matt and his cars are a class act! More