Phil Long Hyundai of Chapel Hills

My experience at Hyundai at Chapel Hills was incredible! Kenn Patton and his team are amazing and have set the bar very high for other dealerships. I came in with very low expectations of getting a car due Kenn Patton and his team are amazing and have set the bar very high for other dealerships. I came in with very low expectations of getting a car due to my lack of credit history. Larry began the process by explaining what kind of programs he could offer me and how he was not only going to get me into a vehicle but also set me onto the right path of building good credit. His honesty and understanding of my situation immediately made me feel I was in the right place. The saleswoman, Koyela, was sweet, kind, and full of so much sincerity, that I instantly liked her during our test drive. I have never met such a tiny woman with such a big heart! As much as I loved the Accent, my troubled credit was making it difficult for me to obtain such a reliable vehicle. Richi took it from here. I'm not sure how he talked the bank into helping me out or how he managed to add on all the warranties for me, but he is definitely someone I would always have go to bat for me. During this process, I had the pleasure of meeting the owner, who after learning of my situation, seemed to take a personal interest and kept the ball rolling in the right direction. I have heard countless horror stories of dealerships. Everyone impressed upon me the importance of being a ruthless negotiator and to stay rigid and cold while purchasing my first car. Unfortunately, I do not have that type of personality and can only be who I am. At Phil Long Hyundai of Chapel Hills, the people there treat you with respect, dignity, and truly care about their fellow humans. I am incredibly lucky to have met such wonderful people and to have the undeniably awesome experience. Kenn is doing something right and definitely knows how to build his team of great people. I shall recommend this place to everyone I know and will be a forever loyal customer of this one-of-a-kind dealership. More

This dealership was absolutely the best dealership I've ever worked with in my life. They provided the absolute best customer service experience I could even imagine. There's no high pressure sales ta I've ever worked with in my life. They provided the absolute best customer service experience I could even imagine. There's no high pressure sales talks at all, and they were 100% knowledgeable with anything I asked about as well as getting me the answers quickly and professionally. The particular situation that I was in required them to work with me on financing as well as give me quite a bit of leeway with the date of my down payment, which was no issue at all for them and I honestly can say that this is the first time I've bought a car feeling like "a million dollars" when I left. James Fowler is easily the best salesman I've worked with, he is very laid-back, lets you have your space while still being available for Q&A. He absolutely lets YOU decide what YOU want and doesn't push you into anything that you don't want. He is very personable as well, the kind of person that you can shoot the breeze with as easily as buy a far from. Richi Carni and Rod Anderson on the finance team carried on the wonderful feeling that I had while talking with James, absolutely no high pressure talks at all, and they simply showed me what all my options were and then did their absolute best to make me feel comfortable with what I was buying. They succeeded completely, and as I said earlier I left the dealership in my new car feeling wonderful. When I walked in to the finance office, I told them exactly what I could afford and they crunched the numbers until I had exactly what I wanted. I cant say that there was a single thing that I would change about this dealership, they know how to take care of their customers, and I can say that when I'm in the market to replace my second car, Phil Long Hyundai of Chapel Hills will be stop number 1 on my list. More

I had a really excellent car buying experience. I first went to a Nissan dealer close by and they were incredibly pushy and intense, a lousy experience. Then I go to Phil Long Hyundai, and James Fowler was went to a Nissan dealer close by and they were incredibly pushy and intense, a lousy experience. Then I go to Phil Long Hyundai, and James Fowler was terrific. I don't like to buy immediately, and he was ok with that and suggested I take the car home for the night to think things over and see if I really enjoyed it, no charge. I really like that professional, no push type attitude. Then I came back the next day and bought the Sante Fe, which I am thoroughly enjoying. The ride is so smooth, and I am getting 28 mph on the highway, and 25 in the city, exceeding the specs! James is very knowledgeable yet not pushy, and he turns the car buying journey into an adventure instead of a grind. Both James and Richi Carni, the Sales Director, provided a fun and enjoyable process in buying a new car. Richi got great deal after great deal by leveraging his buying power on items such as my rate, length of services, and types of services. Great experience, good job guys, I recommend this to anyone who doesn't enjoy the intimidating and strong arm tactics of some dealers. More

Ben was very professional and knowledgeable. He worked hard to get me the best value for my budget. He was also very patient with an older person who probably needed more explanation of how the new techn hard to get me the best value for my budget. He was also very patient with an older person who probably needed more explanation of how the new technical options work. Great job, Ben! More

I recently purchased a 2012 certified preowned Hyundai Elantra. I could not have asked for a better car buying experience! Cindy Lee was great at helping me sort out what I was really wanting. Her posi Elantra. I could not have asked for a better car buying experience! Cindy Lee was great at helping me sort out what I was really wanting. Her positive can do attitude and her friendly personality put me at ease and allowed me to fall in love with my new car. I appreciate that she stayed with me through the whole process and her excitment for me made me feel that much more excited about my purchase. Larry Lucero kept me smiling even when presenting me agreements that were out of my comfortable price range. He shared his own personal experience about buying a vehicle that made me feel like he really understood my point of view. Richi Carni was excellent! Words cannot express how awesome I think Richi is at his job and how much he really wants to help each customer achieve the best financing arrangement for them. In my opinion Richi went above and beyond in assisting me with my financing. I was lucky to get my financing through Security Service FCU who gave me a great interest rate and made my payments very affordable. I am very greatful for all the people at both Phil Long Hyundai and Secruity Services for helping me achieve my car purching dreams. I have been telling everyone I know about the great customer service and hastle free experience. More

We just got our car today, and had an amazing experience. This is our second time getting a car, and we would always love to come back because we were very satisfied with the experience Hyundai has provided This is our second time getting a car, and we would always love to come back because we were very satisfied with the experience Hyundai has provided us. Everything from the experience of the staff to the hospitality, made the experience of getting a car that more painless and enjoyable. We worked mainly with Betty and Richi, and both were amazing the entire process. They both were super helpful with all the questions we had and were patient with us the entire time we were looking for the perfect car. More

The best car buying experience we have ever had. Ben and Chris did everything they could possibly do to get us in a new car. They got us right where we needed to be price wise! They really helped us get out Chris did everything they could possibly do to get us in a new car. They got us right where we needed to be price wise! They really helped us get out of a tight spot that we were in with our trade in vehicle. Ben was very well prepared and we spent very little time doing actual paperwork. Ben was also very personable, he cared for us as friends and not just another customer. We love our new vehicle and are defiantly going back for our next purchase!! Keep up the good work Ben!! More

Betty Chen was my sales person and she was awesome to deal with! She is kind, understanding , knowledgeable, patient. She really treated me like a person and made me feel comfortable buying my new car. I deal with! She is kind, understanding , knowledgeable, patient. She really treated me like a person and made me feel comfortable buying my new car. I would recommend her to anyone ! More

We were at the dealership twice and Betty was amazing!! Her knowledge was great and helped us make our decision! We are loving our new car! !!!! Highly recommened this dealership everyone was great! Her knowledge was great and helped us make our decision! We are loving our new car! !!!! Highly recommened this dealership everyone was great! More

On 4/27/13 I dropped by Phil Long Hyundai to look at a new 2013 Santa Fe. I was greeted by Betty Chen (sales woman). Betty was very pleasant and professional. I explained to her what I was looking for new 2013 Santa Fe. I was greeted by Betty Chen (sales woman). Betty was very pleasant and professional. I explained to her what I was looking for in a vehicle. Before we looked at vehicles she suggested we look at our trade first and work backwards from there. Betty explained the process clearly and without pressure to commit to making the purchase. Betty went the extra mile to put together a deal that worked for us. Her calm demeanor, friendliness and more importantly her honesty made the purchase easy. We left the dealership with a new vehicle and a great experience. I will highly recommend Phil Long Hyundai and Betty Chen to anyone looking for a vehicle. Thank you Betty and the manager who made it happen!!!! More