Phil Long Hyundai of Chapel Hills

Nasty Extremly poor customer communications. We are in our 60's and I feel as if I was treated with disrespect. I'll find another dealership to spend my mon Extremly poor customer communications. We are in our 60's and I feel as if I was treated with disrespect. I'll find another dealership to spend my money at. We are in the market for 2 vehicles having just moved to Colorado. More

Terrible Experience with this dealership I would not recommend this dealership to anyone. Extremely poor customer service from the General Manager of the dealership, Dan Jonuska, who wouldn' I would not recommend this dealership to anyone. Extremely poor customer service from the General Manager of the dealership, Dan Jonuska, who wouldn't even reply to an email or return a phone call, to the service manager, Jeff Brown, who was next to impossible to reach and unwilling to deal with problems with their service department. I had heard through the community that the Phil Long dealership had a reputation of poor customer service and they didn't disappoint! More

Trying to get my car fixed :-( Bought my 2012 towards the end of 2011. The workers are overall friendly. I have been having trouble with my car starting. First I was told nothing Bought my 2012 towards the end of 2011. The workers are overall friendly. I have been having trouble with my car starting. First I was told nothing was wrong with my car, then when I had to be towed in I was told it wasn't the starter it was the battery. Funny that all my lights came on even though I was told I had a dead battery. Then when it happened again I was told it was my starter, even though a couple of months prior my starter was fine. I brought my car in on 29 Nov and had my starter changed. I have had this happen again to my car 10 times since 29 Nov. In the last three days, I have actually had my car not start. I have had to push my starter button about 15 times before it starts. I called Marty at Hyundai at 0730 and told him the whole story yet again. He said he would get right back to me and took my number down. I was hoping I would get to bring my car in and get a loaner so they could finally fix my car. At 1000 I called back and Marty immediatley transfer me to another rep. I had to tell my story yet again. By this time I was getting very frustrated. The rep kept telling me to calm down. If you had been trying to get your vehicle fixed for close to 8 months and really haven't been getting any help, you would be very frustrated. I was told to bring it on my lunch time and let them take a quick look at it. If you haven't been able to fix this problem in the four or five times I have brought it in what makes you think a quick look on my lunch hour will fix my car. Still don't have an appointment to bring it in. I do love my car and want another Hyundia to pass this one on to my daughter but I think I will go to the south side next time. I don't like posting negative comments but when your not getting the help you are asking for, I think others should know. I challange the General Manager to call me. More

These people started off well but then Rod Anderson really stuck it to me. DO NOT buy the secure mark package. It is a total scam and will cost you $499. Rod will throw paperwork at you and ask you to really stuck it to me. DO NOT buy the secure mark package. It is a total scam and will cost you $499. Rod will throw paperwork at you and ask you to sign. What he doesn't tell you is that the secure mark comes at a price. He tells you that it is a policy that will pay you if your car is stolen but he will not tell you that you have to pay for it. If he is scamming you here then where else? I would not buy another car from this dealership More

The customer service was great, lots of big smiles, but that's usually the case when a woman walks into a service department. They brought the full recommendation of services list, but weren't pushy about that's usually the case when a woman walks into a service department. They brought the full recommendation of services list, but weren't pushy about it. Some of the ways in which it was delivered I didn't appreciate, but it was typical sales things, nothing uncalled for. The mechanic, Nick, was very helpful and not condescending, which was nice for a change. Mike, the service writer, was patient, very friendly, and when I had a problem, he dealt with it well. I gave lower stars for overall mainly because of some issues I had with Hyundai and not necessarily the dealership. I loved my Elantra immensely a few days ago, I love it quite a bit less today. The dealership did work with me on a couple of things and I appreciate that. I'm still wondering if maybe a little more could have been done, but it's hard to know. The price for what I had done seemed fair, but I could have easily walked out with a pretty tremendous bill as well. I may have gotten off a little easier because of an unusually long wait too. (My second visit was very quick.) The prices on most of the individual items didn't seem bad, it was just a long list. To be fair, that is partly my fault as well. Again, most of my gripe is not with the recommendations, but the way they are presented. I have never gone anywhere that isn't an issue though. It can be exhausting getting work done and always feeling like you need to figure out what's going on so you don't get overcharged or have unnecessary work done. If you are involved in what happens to your vehicle I think this could be a good place to go, however, if you don't want to have to wade through everything they toss at you, it might not be. Print off the online coupons before you go, they help. If you go regularly, I get the feeling they would treat you well here, if nothing else, because they must have high pressure for customer service. I'm not sure if I'll be testing that theory or not. I'll update my rating if I do! More

I purchased my first Hyundai (a new Sonata) from Phil Long Hyundai of Chapel Hills in 2011. The experience was awesome and I loved the car. I had been a longtime Toyota customer but my Sonata blew me a Long Hyundai of Chapel Hills in 2011. The experience was awesome and I loved the car. I had been a longtime Toyota customer but my Sonata blew me away. The Sonata is such a better car than my old Camry and the price was unbeatable as well. In November of last year my wife and I went car window shopping. I convinced her to come with me to Phil Long Hyundai and take a look at their new Hyundai stock. While on the lot we met James Fowler. James is AWESOME!! We went on two test rides and he made our visit a great pleasure. Because of the Holidays my wife and I decided to hold off on a new car until after the New Year. James never pressured us and respected that we were still in the looking phase but kept in touch. Around Christmas time we were referred by a family friend to check out Honda as a possible new car buy. We had never owned a Honda before so we were curious. We went over to the local dealership and again went looking. Immediately upon pulling onto the car lot we were confronted with a row of dealers waiting to pounce. My wife whispered to me, "I don't know about this." We were shown several models and wrapped it up quickly without buying anything. My wife and I decided to re-visit Phil Long Hyundai of Chapel Hills again this January. We called James and he set up a time that we could meet with him. Our car needs had changed and we wanted to purchase two new cars instead of just one. Again, James was AWESOME!! He worked tirelessly to get us the cars we wanted. He made our car buying experience exceptional in every way. We bought two new cars, got a great rate and a great trade-in on our Sonata. I could spend all night describing individual attributes of James, but it is so much better to just go buy a car from him. It is because of James that we purchased our cars through Phil Long Hyundai. He is an exceptional young man who works tirelessly to ensure you have a platinum level car buying experience at an outstanding value. We are now dedicated Hyundai fans. Because of James Fowler we are now dedicated Phil Long Hyundai customers. If you are going to buy a car, go see James at Phil Long Hyundai. You will agree that it is the best car buying/ customer service experience you will ever have. More

My experience with Phil Long Hyundai was my first new car purchase experience. Overall, the actual car buying experience was pleasant as I was guided through the Hyundai products and allowed to come to my o purchase experience. Overall, the actual car buying experience was pleasant as I was guided through the Hyundai products and allowed to come to my own conclusion as to what was best for me. There was slight pressure to up sale but nothing I would deem egregious. My complaints with the dealership come after I had selected my vehicle; the dealership tried to force a number of additional services on top of the car purchase. One of these items was life long oil changes, which I was assured could be fulfilled at any Phil Long location. That detail was very important to me as I live in Denver and would not be able to commute to Colorado Springs for oil changes. I have come to find that other Phil Long locations do not honor the life long oil changes. When I brought this up to the associate that assisted me, Betty Chen, she argued that she never made that claim. This stance was held dispute subsequent conversations with third parties who validated that the statement was made and paper work which states that any Phil Long would honor the oil changes. I have since take my compliant to the general manager and am waiting for a resolution. I believe that customer service does not stop once a vehicle is sold and assuming repeat business is the goal, the dealership and my sales person should have taken responsibility and offered a solution or apology. More

The employees and owner are so kind, caring and understanding. I was in a terrible accident in a Hyundai Sonata (which saved my life) and every employee I had contact with we're genuinely concerned understanding. I was in a terrible accident in a Hyundai Sonata (which saved my life) and every employee I had contact with we're genuinely concerned. They took the time to explain everything without treating me like many dealerships would, "oh she's a woman so let's take advantage of her" they were wonderful to deal with. My salesman Chuck was incredible! Very knowledgeable, willing to take his time and a great listener. I have dealt with many car dealers and this is by far the best experience I have had while purchasing a vehicle. I will highly recommend this dealership and will definitely return when it's time for another vehicle. Thank you! Chuck, JJ, and Ken and made me smile after a difficult few months. Thank you, thank you, thank you! More

My experience was excellent and quite a surprise for me. I went to Phil Long to look to lease a car and was so pleasantly surprised at how professional, friendly and knowledge the staff was. I had planned I went to Phil Long to look to lease a car and was so pleasantly surprised at how professional, friendly and knowledge the staff was. I had planned to continue trying other cars but Ben and Betty were so great I just knew I should lease my car from them. Having only dealt with Mercedes, BMW, etc sales staff only, I was amazed at how much better their service was. Ben did a terrific job and was completely thorough with everything. I will definitely be a long term customer. More