Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Phil Long Hyundai of Chapel Hills
Colorado Springs, CO
776 Reviews
Welcome to Phil Long Hyundai Of Chapel Hills
Customers for Life
It is my deepest desire to ensure that I communicate to all potential customers with whom this store works with that they know we are committed to quality service after the sale. I strive with my team to prove that we are worthy of your continued business.
I have hired and trained this team personally; they know my expectations, as I know yours. Does what they say they’ll do, honors their word, and deliver what they promise. Our customers are our neighbors, family, friends and deserve our best efforts and our commitment to excellence in sales and service.
A Customer for Life is not a slogan, It’s what we strive to achieve everyday and it is my promise and commitment to every person with whom we have been honored to serve.
My hope is that you will give us a “test drive” to prove to you that we mean what we say.
See you soon,
Jeff Mattingley
General Manager
Phil Long Hyundai of Chapel Hills
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 776 reviews
October 09, 2025
David was amazing to work with. HIGHLY RECOMMEND!!! Everybody from Nadine at the front, to the managers helping with the deal, and finance! The GM Jeff even came and talked to us fo HIGHLY RECOMMEND!!! Everybody from Nadine at the front, to the managers helping with the deal, and finance! The GM Jeff even came and talked to us for some time! Phil long Hyundai Chapel Hills is the way to go! More
by Guilly1023
Employees Worked With
David, Tim, Jerry, Jeff, Nadine, Shaun
October 02, 2025
We worked with Jason Cortez, who was absolutely wonderful. Over the course of multiple weeks he was prompt and helpful with his text messaging while we worked on making a decision. When we decided wonderful. Over the course of multiple weeks he was prompt and helpful with his text messaging while we worked on making a decision. When we decided to purchase, he had the vehicles we had discussed ready and lined up to test drive. He made the entire process seamless and we are so appreciative. This is the second vehicle we have purchased from this particular dealership and everyone from the sales people to service to finance to the GM are always so friendly and incredibly helpful. They really work with you to make the deal come together with the vehicle you love. We are always so impressed with this dealership. More
by svtcbemily
Employees Worked With
Jason Cortez
March 25, 2025
A few weeks ago I went to Phil Long - Chapel Hills to discuss my concerns about my 2022 Hyundai Elantra car/specifically my transmissions. I went into the service center and was first greeted by Virginia discuss my concerns about my 2022 Hyundai Elantra car/specifically my transmissions. I went into the service center and was first greeted by Virginia . I explained my issue and she said that they won’t take a look at my car unless the engine light was on..after me being persistent, she sent Liz She has brown hair that is short and lots of tattoos, she’s at the service desk)my way. I let her and explained the same situation— I’d like a diagnostic check on my car. Short story, she refused to even scan my car for any pending codes or DTC codes because “if the engine light is not on, we will not scan” it was a super dismissive situation. Along with her tone My car is having accelerating issues, it’s super jerky when trying to get up to speed. and roughness and she said she will not look diagnose my car unless there’s a light on. I’ve talked to other mechanics and they said that is incorrect. That left a bad taste in my mouth because when a customer reports something wrong with their car, you should look into it. This is super disappointing because I’ve been going to PL Chapel Hills since 2022 and I’ve had nothing but good service. I definitely won’t be returning and PL Motor City stated they are more than happy to take a look. I also mentioned to the service advisor that I have warranty still on my car and she refused to address that issue (powertrain, etc) the pending issues could potentially cover what’s going on with my car considering that this is a known issue with 2022 Hyundai Elantras and their Transmissions . More
by Sineca Williams
Employees Worked With
Liz
October 16, 2024
Walked in and was greeted with nothing but smiles and respect. Kira B. Conner helped me with all my questions and concerns. She was very patient and understanding. It's my second vehicle that I got from respect. Kira B. Conner helped me with all my questions and concerns. She was very patient and understanding. It's my second vehicle that I got from them and love them. Thank you so much More
by miarachelfazio
Employees Worked With
Kira B. Conner, Kelbe Alsop
August 19, 2024
I purchased my new vehicle from here at a good rate, Kira C. Was very kind, understanding, and flexible with my personal needs! 11/10, will recommend! C. Was very kind, understanding, and flexible with my personal needs! 11/10, will recommend! More
by Jonnyboiah
Employees Worked With
Shakira Conner
April 19, 2024
The absolute worst communication I have ever experienced from a service department. Highly recommend using a different dealership for any level of service in the future. Be aware of damage to your vehicle a from a service department. Highly recommend using a different dealership for any level of service in the future. Be aware of damage to your vehicle after service if you do use them. More
by Sonata2
Employees Worked With
Andy Barela
February 23, 2024
I visited the dealership, Phil Long Hyundai several times prior to the purchase of my vehicle. All of the staff treated me extremely well. Never any pressure. The experience was exactly what I would like to prior to the purchase of my vehicle. All of the staff treated me extremely well. Never any pressure. The experience was exactly what I would like to have when purchasing a vehicle. I will definitely be back. More
by Brentrloomis.21
Employees Worked With
Kira. Mike. (And the manager. I can’t remember his name but he grew up raising horses and is a wonderful man), Nadine Bateman
February 02, 2024
Purchased vehicle 3 weeks ago. The car still has not been detailed or serviced as promised on the sale. Sales process was fine. Fair price was agreed-upon with written promises The car still has not been detailed or serviced as promised on the sale. Sales process was fine. Fair price was agreed-upon with written promises that the dealer would take care of tires, as I explicitly mentioned, I was buying this car for winter driving and needed tires that were capable of driving in snow. Delivery and follow up processes leave a lot to be desired. The only stipulations and promises to the sale were that the dealer would replace four tires, and repair a wheel that was known to be bent the day of the sale. The tires, which should’ve only taken a few days, took several weeks to get in. During this time I had to repeatedly check in for updates, as no one was letting me know what was going on. After 2 weeks, tires arrived, I was told that the bent wheel would be another week for repair. Assuming that the wheel did not get sent out during the two week waiting Period for some reason. During this time, I’ve been driving the vehicle on the spare Wheel and tire. I was reasonably frustrated at progress, and was told that Drew, the "we owe" manager would reach out, they never did. My wife and I called several times with no call back. Andy, the service manager, promised to take care of it over a week ago and now will not respond to calls or messages. Still waiting for someone to reach out and give me an explanation. Complete Lack of communication And follow up. Would never purchase anything from this company again with this kind of treatment. More
by JAKE
Employees Worked With
Drew, Andy
