Phil Long Hyundai of Chapel Hills

All staff that I have ever worked with have been very professional and friendly and care about their customers. I have been a customer for 1 year since I moved here and just bought my 1st vehicle from th professional and friendly and care about their customers. I have been a customer for 1 year since I moved here and just bought my 1st vehicle from them this weekend. I gave a 4* on the price only because I am strictly against the dealer markups. More

Emilio Rivera was AMAZING! He kept in contact with me finding out all of my needs and wants until my appointment time! Him and his team went above and beyond to get me into som He kept in contact with me finding out all of my needs and wants until my appointment time! Him and his team went above and beyond to get me into something beautiful! Kept me close to my budget and even helped me find insurance cheaper than what I already had! My car is gorgeous! Got me exactly what I asked for. I would absolutely recommend them! More

Phil Long was super helpful to accommodate an out of state purchase. Much less if you’re going to Chapel Hill, be sure to ask for Emilio Rivera. Hands down best car rep I’ve ever talked to. state purchase. Much less if you’re going to Chapel Hill, be sure to ask for Emilio Rivera. Hands down best car rep I’ve ever talked to. More

After searching hard for the vehicle we thought would best meet our needs and desires, we were pleased to be greeted by an understanding and enthusiastic salesman and staff. We drove 5 hours to test dri best meet our needs and desires, we were pleased to be greeted by an understanding and enthusiastic salesman and staff. We drove 5 hours to test drive a Hyundai Tucson. After deliberating between it and 2 other brands, we decided to pursue the Hyundai. I very much wanted a hybrid, and this dealership fortunately had a few on order. We plunged in and put down a deposit. Joey, our sales associate, was very personable, and always pleasant and professional. He made the waiting process smooth by keeping us up-to-date with the ETA of our car, and was always prompt with all correspondence. On the day of pick-up, we needed a quick turn-around time as we needed to return home for a family memorial. Joey greeted us upon arrival and had everything ready to make owning our new car effortless. The financial officer, and the receptionist, Nadine, were also extremely pleasant. What a blessing this staff added to make this large, important purchase a joyful occasion. Thank you so much! More

Dealership was undergoing some renovations which made going to the restrooms and going to the finance offices a little inconvenient. going to the restrooms and going to the finance offices a little inconvenient. More

First, I will say I wasn't pleased about the markup - but they were up front about it when I spoke with Nadine and she let me know there were used cars available as well without that. But considering the pri they were up front about it when I spoke with Nadine and she let me know there were used cars available as well without that. But considering the price of used (my car that was totalled had a value of $15.5K + to replace with comparable anywhere was min $22K ) I opted for new. Today, Charles Battaglia drove 100+ miles to come pick us up so we could test drive?!! He was incredibly helpful, explained the additional protections I selected (and almost had to use on the way home because of a MONSTER pothole!) and was a pleasure to work with! I found the perfect Kona - had an awesome experience - and they even setup financing that added an extra year full warranty and a great rate. When I'm ready for my next Hyundai (or maybe even Genesis) - I will be back! And I will definitely recommend this dealership to anyone! THANK YOU!! More

I know it's a sales tactic, but Charles can be less rude and condescending. That tactic seems little old. Decided to go to a different dealership because of him. and condescending. That tactic seems little old. Decided to go to a different dealership because of him. More

Nadine reached out to me about trying to earn my business. I was very honest and said a $7500 market adjustment was not something I was interested in paying, but she did follow up and said she may b business. I was very honest and said a $7500 market adjustment was not something I was interested in paying, but she did follow up and said she may be able to work something out. She introduced me to Kelbe who was supposed to help me buy a hybrid Santa Fe. He started with the typical video of the car, and I got him all the info he needed within 10 minutes of him asking. From there, Nadine and Kelbe pretty much went radio silent. They said they were waiting on a payoff quote, but I got one within 20 minutes at another Hyundai dealer just last weekend. I even tried calling Kelbe and he forwarded me straight to voicemail and never called me back. Even after I called the dealership directly. I know the industry is crazy right now, but the value of a customer has not changed. This dealership has lost sight of that as the greed in the auto industry increases during the chip shortage. Steer clear. There are better dealers in Denver who will be more responsive and not charge the market adjustment. More

Was told the there was a $10,000 markup on the Ionic 5 and a $7500 markup on the Hyundai Tucson PHEV! and a $7500 markup on the Hyundai Tucson PHEV! More

This dealership is the BEST Hyundai dealership in the state of Colorado! If there is such a thing as 1,000 stars for excellence, they get them all!!! I told them what I wanted, and they delivered to a state of Colorado! If there is such a thing as 1,000 stars for excellence, they get them all!!! I told them what I wanted, and they delivered to a T. Kelbe, Jason, Alex and Jeff did a FABULOUS job for me, and I could not be happier! Customer service is very important to me, and they did an amazing job!!! I highly recommend this dealership! It is just an awesome place if you want a great car buying experience! I just bought my new car on 1/29/22. Mary O. More