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Phil Long Hyundai of Chapel Hills
Colorado Springs, CO
442 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 442 reviews
August 16, 2016
Contract/finance issues I purchased a hail damaged vehicle. Looking over the contract later after purchase, I didn't see a discount for the damage. It seemed to me the pric I purchased a hail damaged vehicle. Looking over the contract later after purchase, I didn't see a discount for the damage. It seemed to me the price I paid was too high for the damage the vehicle has. I called the dealership to talk to finance and try to go over the contract to understand. It took several calls to get in touch with someone, then when I did, I was told they would email a copy of the contract showing the discount and I never received it. I finally went to the dealership to talk to someone. Got some help but still not enough understanding. I love Hyundai and hope to continue driving your vehicles but a little more help with this contract issue would have been very good. More
by irod3
Verified Customer
August 13, 2016
Best Service Dept and Great Service Rep I had a Hyundai Elantra a few years ago and met Marty, the Service Rep, at this dealership at that time. He has always been great to work with. I mi I had a Hyundai Elantra a few years ago and met Marty, the Service Rep, at this dealership at that time. He has always been great to work with. I mistakenly traded that car in on another brand that ended up being a maintenance nightmare. Not only was the car not reliable, but the service department was not pleasant to deal with. I kept that other brand car for about 2 years and then went back to Hyundai and bought the Santa Fe. One of the primary reasons I did this was because of the service department. Recently, I took my car in for a strange anomaly. It would not shut all the way off and was only going to the ACC option on the ignition switch. I could not lock the car and it beeped at me when I walked away from it because I had the keys in my pocket. I took it in and Marty looked at it, grabbed a service tech to help us out, and had me out of there in 20 minutes with the car fixed. They had to take the shift lever apart, modify an arm (file off 2mm so it would seat properly and register in Park) and reassemble. It was amazing!!! I also very much enjoyed visiting with Marty while I waited. This guy is great. More
by Frumpkin
Employees Worked With
Marty Stinett
August 11, 2016
Great car buying experience Everyone was friendly and helpful. I was amazed at how quickly they got our new car into the shop to repair some hail damage. I was given a new car as Everyone was friendly and helpful. I was amazed at how quickly they got our new car into the shop to repair some hail damage. I was given a new car as a loaner, and the hail repair was amazing. More
by myls6
Employees Worked With
Ernie Lanning , Richard Ryan
August 11, 2016
Worst customer services Overall thank you Travis my sales guy he was excellent, thank you Alex Finance Manager you were honest and to the 2 David in finance and sales manager Overall thank you Travis my sales guy he was excellent, thank you Alex Finance Manager you were honest and to the 2 David in finance and sales manager i really hope you change how you handle your customers going forward but your business practice was horrible More
by shumila8855
Employees Worked With
David Britton, Travis DiGiovanni
August 11, 2016
2017 Santa Fe Sport purchase I love my 2017 Santa Fe Sport! Ben Ohman is great to work with and extremely knowledgable about all things Hyundai. Very pleased with my experience wo I love my 2017 Santa Fe Sport! Ben Ohman is great to work with and extremely knowledgable about all things Hyundai. Very pleased with my experience working with Ben, will recommend to my friends and family! More
by morganmhough
Employees Worked With
Ben Ohman
August 11, 2016
Awesome Great experience. Cliff is definitely the guy to go to. He's not afraid to ask questions or find the answer you need. He is knowledgeable and very eas Great experience. Cliff is definitely the guy to go to. He's not afraid to ask questions or find the answer you need. He is knowledgeable and very easy going More
by potensdux
Employees Worked With
Cliff Foster
August 04, 2016
2016 veloster a good experience Your sales staff was extreml helpful in all aspects of the buyig process. From having knowledge of the car, geting me the correct car i wanted, instuc Your sales staff was extreml helpful in all aspects of the buyig process. From having knowledge of the car, geting me the correct car i wanted, instucting meet on the cars special features, to delivering my car full of gas and very clean. They told me they would be glad to answer any questions i had after delivery of my veloster and to visit anytime. The finance staff worked with me to get my targeted payment plan and the insurances that are offered. the whole experience took a bit of time, but the outcome was excellent. More
by everette_cyr
Employees Worked With
tom was my salesman excellent job, David Britton, Riley Tripp, Nadine Bateman
August 04, 2016
A pleasant experience Our salesperson Travis was great. He was very knowledgable and personable. He took the time to listen to what we were looking for and had us test dr Our salesperson Travis was great. He was very knowledgable and personable. He took the time to listen to what we were looking for and had us test drive several models. We were looking at comparable models from other manufacturers and he work with us to find what we wanted at the price we were willing to pay. More
by Carbuyer
Employees Worked With
Travis DiGiovanni
July 31, 2016
Great experience! A friend recommended I see Richard Ryan to discuss my car needs. Best advice ever! Richard was knowledgable, patient, and treated me with respect. A friend recommended I see Richard Ryan to discuss my car needs. Best advice ever! Richard was knowledgable, patient, and treated me with respect. He's the "anti- car salesman." He provided me with the information I needed to make an informed decision, respected my financial limits, and made the experience (dare I say) FUN. He clearly answered my questions. If he didn't have the information he found it for me- no lies, no hyperbole, no minimizing the importance of my questions. .I never felt like I was being pressured, Richard provided me with the knowledge I needed to make an informed decision. I am pleased with my Elantra and the entire car buying experience. I will recommend Richard Ryan to everyone. Thanks to Richard's professionalism, and easy-going nature, I felt like I was being treated like family, not a mark, a faceless customer, or easy to influence first time buyer. In fact, his follow up, before and after the sale was what impressed me the most. He even washed my car himself, because the lot tech was busy! Value, satisfaction, and experience= 10 of 10! More
by Happyfeet
Employees Worked With
Richard Ryan
July 29, 2016
Dealership great salesman not We were paired with Richard.... He would not have been my first choice. I feel he is not as knowledgable as I would like. He often complained about ha We were paired with Richard.... He would not have been my first choice. I feel he is not as knowledgable as I would like. He often complained about having to work with two customers at the same time... Not my idea of being made to feel important. He did work at finding a car that met my requirements but some of his information was incorrect. More
by hylin54
Employees Worked With
Alex in finance, Nadine Bateman, Richard Ryan
