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Phil Long Hyundai of Chapel Hills

Colorado Springs, CO

4.6
670 Reviews
Welcome to Phil Long Hyundai Of Chapel Hills Customers for Life It is my deepest desire to ensure that I communicate to all potential customers with whom this store works with that they know we are committed to quality service after the sale. I strive with my team to prove that we are worthy of your continued business. I have hired and trained this team personally; they know my expectations, as I know yours. Does what they say they’ll do, honors their word, and deliver what they promise. Our customers are our neighbors, family, friends and deserve our best efforts and our commitment to excellence in sales and service. A Customer for Life is not a slogan, It’s what we strive to achieve everyday and it is my promise and commitment to every person with whom we have been honored to serve. My hope is that you will give us a “test drive” to prove to you that we mean what we say. See you soon, Dan Jonuska General Manager Phil Long Hyundai of Chapel Hills, LLC. P.S. did I mention that we’ve been awarded #1 Customer Service Satisfaction for 24 straight quarters?
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1540 Auto Mall Loop

Colorado Springs, CO

80920

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Showing 670 reviews

December 24, 2025

Josh was attentive , answered all of our questions and had answers for our concerns More

by ANNELIESE.HAGNEY
Recommend Dealer
Yes
Employees Worked With
Josh
Dec 24, 2025 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for your kind words! We're thrilled to hear that Josh was able to assist you and address all of your questions and concerns. We truly value your feedback, and we'll be sure to share it with him. If you need any further help, don't hesitate to reach out! Nadine Bateman BDC Manager 719-867-6721 nbateman@phillong.com

December 23, 2025

I will never go to another dealership for a vehicle! I became a forever customer in 2018. Every car salesman I've dealt with has gone above and beyond to get me a vehicle that met all of my wants and ne More

by MEGAN.HICKEY1822
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Raines, Brett, Virginia Douglas,
Dec 23, 2025 -

Phil Long Hyundai of Chapel Hills responded

Thank you Megan so much for your kind words and continued loyalty over the years! We are absolutely thrilled to hear that you've had such positive experiences with us since 2018, and that we've been able to meet your vehicle needs each time. It's wonderful to know that you’ve found the perfect fit every time and that your husband is now a fan too! 😊 Our team strives to provide the best service possible, and it's so rewarding to hear that everyone from our sales team to the service department has made you feel cared for. We truly appreciate your trust in us, and we look forward to serving you for many more years to come. Thank you for being a part of our dealership family! Nadine Bateman BDC Manager 719-867-6721 nbateman@phillong.com

December 21, 2025

Vehicle was brought in several times now for the same issue, one time couldn't identify owners concern next time with in hyundais speciation When svc Mgr found out I had contacted hyundai customer care l More

by JAYOUNIE
Recommend Dealer
No
Employees Worked With
Service advisor and Service manager
Dec 22, 2025 -

Phil Long Hyundai of Chapel Hills responded

We're sorry to hear about your experience and appreciate your feedback. It's important to us that every concern is addressed thoroughly. We'll review your comments internally to improve our service moving forward. Thank you for bringing this to our attention. Nadine Bateman BDC Manager 719-867-6721 nbateman@phillong.com

December 21, 2025

Customer service was rude and acted like I knew nothing. Offered my a courtesy shuttle just to not have one or have a way for my kids and I to get home More

by amber_lynch143
Recommend Dealer
No
Employees Worked With
Ty
Dec 22, 2025 -

Phil Long Hyundai of Chapel Hills responded

We’re sorry to hear about your recent experience, Amber. Providing excellent service is our priority, and we appreciate your feedback. We will address your concerns with our team to ensure improvements. Thank you for bringing this to our attention. Nadine Bateman BDC Manager 719-867-6721 nbateman@phillong.com

December 20, 2025

Everything was amazing the mechanic was amazing the only issue I have is the upselling. I googled all the filters yall said were 200 dollars and I found them online for like than $30 and yall even showed me More

by JBROSSET59
Recommend Dealer
Yes
Employees Worked With
Ty
Dec 20, 2025 -

Phil Long Hyundai of Chapel Hills responded

Hello, Thank you so much for your feedback, and we're really glad to hear that you were happy with the service and the mechanic! We always strive to provide excellent service and support for our customers, and it's great to know that you found the video helpful. We totally understand your concerns about the pricing. We always aim to offer competitive pricing while also ensuring that the work done meets Hyundai’s standards for quality and reliability. Some of the parts you mentioned may be priced higher because of factors like labor, warranty, and the specific quality of parts we use to keep your car running in top shape. We definitely don’t want you to feel taken advantage of, so your feedback is really important to us. We’ll be sure to pass along your comments to the team to see how we can improve. If you ever have any questions about pricing or need to discuss anything further, please don't hesitate to reach out—we want to make sure you're completely satisfied. Thanks again for sharing your thoughts! Nadine Bateman BDC Manager 719-867-6721 nbateman@phillong.com

December 18, 2025

I was in and out quickly with dropping off and picked up when I got a text. Liz is efficient and polite. All happened as expected. More

by mafjord
Recommend Dealer
Yes
Employees Worked With
Liz
Dec 18, 2025 -

Phil Long Hyundai of Chapel Hills responded

Thank you for sharing your service experience with us. Liz is very efficient and polite. Happy to read she met your expectations.

December 18, 2025

the experience was very timely, the reminders they send, the work they do and customer care was very much appreciated, and customer rides back to our home and the pick up was very much appreciated. More

by TONY.RODASTA089
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
the Ai experience left something to be desired
Dec 18, 2025 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 17, 2025

The salesperson was very attentive to the details of what I wanted. However, there were a lot of hidden fees that almost led me to walk away. More

by tram250
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica
Oct 19, 2025 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Phil Long Hyundai of Chapel Hills are glad to have you as a customer.

October 17, 2025

A simple, professional and fun buying experience. I bought a vehicle from out of state with, wait for it, no surprises or headaches. I saw the unit I wanted online and reached out. Joey walked throu More

by JC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey, Tim, Joelle
Oct 17, 2025 -

Phil Long Hyundai of Chapel Hills responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Long Hyundai of Chapel Hills!

October 15, 2025

Amazing experience, Kira was amazing. She listened to my wants and needs and got me into a car for the right price. More

by kconner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kira Conner
Oct 15, 2025 -

Phil Long Hyundai of Chapel Hills responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

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