Phil Long Hyundai of Chapel Hills

Pleasant experience Richard Ryan was very helpful. He was not "pushy" and took the time to help me find the car that I wanted. He was very accommodating. Richard Ryan was very helpful. He was not "pushy" and took the time to help me find the car that I wanted. He was very accommodating. More

Proud to drive a Hyundai This dealership makes customer care such a priority...I left them feeling so good about the way I and my car were treated. Even though it is a 2011..( This dealership makes customer care such a priority...I left them feeling so good about the way I and my car were treated. Even though it is a 2011..(still drives like new)...they handled it's care as if I just bought it! Thank you Mikey Chapman for making my first experience so pleasant. More

Wonderful experience After recent hail damage I was in the market for a new vehicle. I have been in nothing but Nissans for the last decade and was skeptical about any oth After recent hail damage I was in the market for a new vehicle. I have been in nothing but Nissans for the last decade and was skeptical about any other car but received great straight forward customer service from Barbara and the dealership. Very happy! More

Tuscon Purchase Purchasing my vehicle from Phil Long took a very stressful process and turned it into a positive one. I now own a reliable and beautiful vehicle. They Purchasing my vehicle from Phil Long took a very stressful process and turned it into a positive one. I now own a reliable and beautiful vehicle. They worked with me to determine what my options were financially. I had not thought buying new was even an option for me but after running numbers and showed me what a potential bill for a new vehicle would be I was able to open up far more purchasing options. More

Oil change and recall alerts Staff are always friendly, courteous and waiting area is very comfortable! Took car back on time and was done in no time. As always a pleasurable li Staff are always friendly, courteous and waiting area is very comfortable! Took car back on time and was done in no time. As always a pleasurable list to the North Chapel Hills Phil Long dealership. Constantly telling people to give them a chance if anyone is in the market for a new car or just needs service! More

Horrible Customer Service I had a 10:15 am appointment on a Friday and dropped my car off at that time. There were 3 things for them to look at. I was told they would diagnose I had a 10:15 am appointment on a Friday and dropped my car off at that time. There were 3 things for them to look at. I was told they would diagnose the problems and then call me with an estimate. I didn't hear anything by about 3:00 so I gave them a call. The lady who answered the phone said my service rep, Mikey, was tied up and he would call me back shortly. By 5:00 I still had not heard anything, so called again. Again I was told Mikey was tied up with a customer and he would call me back. I was beginning to wonder if I would even get my car back that day. I never received a phone call back at all on Friday. By Saturday morning at 10 AM, I still hadn't heard anything. I called the Service Desk and received their voice mail message to leave a message and they would call me back. I then called the sales office and they said someone would call me back in 5 minutes. 10 minutes later no one called, so I called again. I was finally put in touch with Mikey and he said they were very busy and understaffed and that is my car wasn't ready. Just a call back on Friday with a status report would have only taken a couple of minutes. Being busy is no excuse. He then offered a rental, however I didn't want a rental, I just wanted my car back and asked him if he guaranteed they would get it done by 3 pm. He said they would and he would call me when it was ready. If they were that busy they should never have let me make an appointment for 10:15 am. I would have gladly rescheduled had I known I would not get my car back the same day I dropped it off. Mikie called me at 1 PM on Saturday and said my car was ready. I requested a discount for their ineptness and he gave me 10% off. I expected more since I didn't have my car for almost 2 straight days on a holiday weekend. When I picked up my car Mikey wasn't there. The service rep who gave me my keys and bill didn't want to hear my complaints. He said he gave Mikey all my messages and he had nothing to do with it. I never thought in a million years that no one would call me back with a status report and that I would not get my car back until the next afternoon. This is the worst customer service I have ever experienced from a dealership and will certainly never go back. I had a bad experience with Phil Long Hyundai at Motor City as well about a year ago. They say they have shuttle service, but after waiting on a shuttle ride for over an hour, I had to call someone to take me to work. They don't really have a "shuttle", one of their service people will take you "if they have the time". They didn't tell me that when I made my appointment and verified they could shuttle me to work. I will never go back to any Phil Long dealership. I will drive to Denver if I have to get Hyundai service. For all other repairs I will go to a local repair shop. More

Excellent Nadine provided superior customer service. Her dedication to the dealership and the customer was second to none. She was the difference. Tyler al Nadine provided superior customer service. Her dedication to the dealership and the customer was second to none. She was the difference. Tyler also provided superior customer service and really knew his cars. His knowledge is the reason I bought the Tucson Limited "Ultimate" Well done Chapel Hills Hyundai. More

AMAZING!!! The most "PAINLESS" car shopping I have ever experienced in my entire life.. I knew exactly what i was looking for and I found it and jump right on it The most "PAINLESS" car shopping I have ever experienced in my entire life.. I knew exactly what i was looking for and I found it and jump right on it. More

Never Assume The buying experience was just OK. Took forever to get in with finance to get papers signed and this was on a weekday afternoon. No buyers even in the The buying experience was just OK. Took forever to get in with finance to get papers signed and this was on a weekday afternoon. No buyers even in the dealership. We assumed they had 2 keys. My mistake. Should have included it in the price of the car, but didn't. Of course they won't work with us. Now I'm going to be out $346 ($204 for the FOB, $82 for the key & $60 to program the xxxx thing). More