Phil Long Ford of Motor City

My 2019 F-350 had a parking aid fault issue that no other Ford Dealer in the Denver Metro area could not figure out. With my truck being under warranty these other ford dealers just gave up and did not have Ford Dealer in the Denver Metro area could not figure out. With my truck being under warranty these other ford dealers just gave up and did not have a solution on the repairs. I was afraid at this point that my truck was a lemon because no other dealers or certified ford technicians could figure out my trucks issue. I brought it down to Phil Long Ford of Motor City to have one last ditch effort in correcting this problem. Harold Lawerance is a diamond in the rough because he was able to diagnose the issue when others could not. He shows exemplary skills in being able to take on a challenge that no other ford dealer or technician could figure out. He also kept me updated on the process and made me feel like family. My $75,000 purchase would not be on the road today if it was not for Harold. You're the MAN!!! Thank You!!! Phil Long Ford of Motor City: Harold showed his extraordinary value as your technician, technicians like him are extremely rare. More

Really bad customer service. Went to buy a 2021 F350 Platinum. Truck was overprice 10k with over 17k miles, ask them for a fair price, I was told by the sales manager that they d Went to buy a 2021 F350 Platinum. Truck was overprice 10k with over 17k miles, ask them for a fair price, I was told by the sales manager that they don't negociete the price tag. Can you belived it? They let me walk out with $ with 87k that was wiling to pay cash. They are very fool and have no clue about business negotiations. I ended getting the same truck for $10k lees and 12k less in miles from another dealer. Thank Phil Long for being so fool. More

I have never expressed any for of interest in this dealership. They continually call and harass me regardless. If I could give them zero stars I would, they deserve to be charged for harassment fo dealership. They continually call and harass me regardless. If I could give them zero stars I would, they deserve to be charged for harassment for this. It's been going on for months. More

Matt Houser provides the best customer service. He is courteous and helpful. We have been working with him for years and are happy he is back. He is courteous and helpful. We have been working with him for years and are happy he is back. More

Terrible order experience. Ford advertised that 2023 F-150 orders opened at the end of July. Phil Long Motor City told me the Ford website was inaccurate and that order banks w Ford advertised that 2023 F-150 orders opened at the end of July. Phil Long Motor City told me the Ford website was inaccurate and that order banks weren't going to be open later in the fall. I went back in August and September and was told the same thing. Finally, in October, after the into 2.9% incentive window had ended, they told me I could place an order. I configured my truck, waited over a week for their "order specialist to return to work, and was hoping to get the new Rattler package but when they finally tried to submit the order the system kicked back an error saying the package was no longer available. I contacted a dealer in Denver and they confirmed the order banks had been open since the end of July and Ford had reached production capacity on the Rattler package and that I would have to wait another year to order one if that's what I wanted. Leah Jenkins and JB Burrows at Phil Long Motor City do not understand the order process and gave me bad information even after I showed them what was advertised by Ford on their website. They cost me the opportunity to lock in the 2.9% incentive rate and the opportunity to order the truck I wanted. They also told me that price protection was not possible which the other dealership confirmed is not true. I bought a truck here 2 years ago and had an equally terrible experience with the finance guy. Do not believe anything these people tell you and don't do business here!! More