Phil Long Ford of Denver - Service Center

Great Service Dept Jamie Campbell was very pleasant and efficient. She actually made the service experience civilized! She is a great asset for Phil Long and the serv Jamie Campbell was very pleasant and efficient. She actually made the service experience civilized! She is a great asset for Phil Long and the service center. More

Fixed Airbag Recall A great service shop at this dealership. Terrific people and great service. The shop is clean and neat. The staff is super friendly. The job was c A great service shop at this dealership. Terrific people and great service. The shop is clean and neat. The staff is super friendly. The job was completed on time. More

Great service department! I'm never pushed into a service that I don't want it need. I'm confident in their assessments of my Ford Edge's maintenance. I'm never pushed into a service that I don't want it need. I'm confident in their assessments of my Ford Edge's maintenance. More

Tire still losing air pressure and 4 hour wait time First bad experience. No record of our additional services (hassel with service manger). Tire not fixed, it still goes flat. Oil change was good, but First bad experience. No record of our additional services (hassel with service manger). Tire not fixed, it still goes flat. Oil change was good, but 4 hour wait time seemed excessive. We drive 45 minutes to dealership so is not convenient to bring vehicle back in, much less wait another 4 hours for service redo. More

Great Customer Service I went through the Express Lube for an oil change. Ivan was quick to help, and was very nice. There was some confusion about the cost upon pick up, so I went through the Express Lube for an oil change. Ivan was quick to help, and was very nice. There was some confusion about the cost upon pick up, so Ivan made sure to call and apologize. I appreciated the follow-up, and attempt to correct the miscommunication. More

Great service team I am so glad that I purchased and service my car at Phil Long! Everything about this service team is wonderful. As a single woman it is refreshing to I am so glad that I purchased and service my car at Phil Long! Everything about this service team is wonderful. As a single woman it is refreshing to be treated so well by mechanics and the service rep. They gave me a loner, kept in touch via text, fixed the problem, and made sure my vehicle was in perfect shape. They went the extra mile. Ask for Don...he is great. More

Still no car................... Kimberly Was told would probably take 2 days. Here we are on day 4, and i still have NO CAR, or any diagnosis yet. On top of that, my so called warranty.. we Was told would probably take 2 days. Here we are on day 4, and i still have NO CAR, or any diagnosis yet. On top of that, my so called warranty.. well they fail to mention you have to pay the diagnostic fee. (Not a small fee)And if there is nothing wrong with the car, you still have to pay that charge. I had my car looked at my another service shop before bringing it to Phil Long Service. In my honest opinion,, i know what is wrong and am just going to see if they state the same thing. Should of stayed at my trusted mechanic. However i have a warranty.. But who knows if Ford will cover it anyway as i was told. We diagnosis it, and then we see if its a covered item. Oh come on. I have the book. They also wanted an extra diagnosis fee just to look at my passenger seat sensor. (Same story.. may or may not be covered.. could be any number of things.. we will charge you a fee to look at it) Unreal.. And still i wait for a referral check for sending someone else to buy a car there. Frustrated on so many levels. More

Service Dwayne is great to work with and honestly the only reason I keep coming back to this dealership. I like how he deals with his business and me as a cu Dwayne is great to work with and honestly the only reason I keep coming back to this dealership. I like how he deals with his business and me as a customer. More

expensive, too much time, didn't even fix I took it in for my "free' oil change that they offered when I bought the truck. Truck still under warranty . I also needed them to fix the hood whic I took it in for my "free' oil change that they offered when I bought the truck. Truck still under warranty . I also needed them to fix the hood which wasn't popping open, rotate the tires, and most importantly fix the computer screen system that is super super slow and obviously something very wrong with it because even the loner truck they had given me(which was nice) had a very fast working well computer and screen. Well, computer didn't get fixed at all, but they said they fixed it. The tire rotation ended up costing a $150 or so because I had some nuts that were too swollen(because of weather they said) for their wrench to get them off so they had to order me new nuts. Which, having driven an F-150 in Colorado for 15 years, I had never had that happen, or ever heard of that ever happening before to anyone. I felt like I was getting ripped off. Anyways, log story short, they had my truck for a week to do those 3 things, charged me $338, and the computer still takes 5 minutes for me to adjust the climate or put some music on sometimes. But, they were nice people, and the loner truck was nice. But I won't be going back. Thanks Dan More

Made appointment not entered. Set up appointment on line for airbag recall. When we arrived it was not set up. This is the second time we’ve had trouble with the service department Set up appointment on line for airbag recall. When we arrived it was not set up. This is the second time we’ve had trouble with the service department. . They do not return calls. More